YVONNE PINTO

objective I am seeking an entry for position in your business

organization where I can use skills to bring about a package

containing perfection,patience, professionalism,productivity

and above all profitability to the company I represent. To be

part of a progressive and dynamic organization wherein my

expertise will be utilized to the maximum, for the benefits of

the organization and my own professional growth. I strictly

and confidently work along the above parameters and leave no

room for compromise. With all due respect I believe this

only, is the road to success.

Experience July 11 - Till July 14 Working for Serco

Private Ltd

Mumbai

Handled multiple roles

Started working as a case manager and then moved to Queue

manager now working a Senior Underwriter.

Assess the mortgage application such as a remortgage

application, Home purcahase application, Transfer of Equity,

Porting application, Home improvements application and

increase to reserve application.

Assess the mortgage application on the basis of income and

Affordability for the applicants.

Review the appliants 3 months payslips, 3 months bank

statement, P60, Pension proof, Disability income, Child tax

credit income, Child benefit income, Trading accounts for 2

years, SA302 for 2 years, Credit search report and make a

lending decision depending If the income is sustainable as per

lending policy.

Review the case thoroughly and check if any undisclosed

commitments noted from Credit search, Bank statement,

Additional income seen on bank statement, Undisclosed

dependants noted and Sanction the case.

Review the Purchase price of the property, Loan to value of

the case, Product Loan to Value, Product fees, Application

Fee.

Need to check if the lending decision made has not affected

the Business.

Need to check Reputational Risk.

Communicate with with brokers, Branch co- ordinator or

applicants for the outstanding requirements on the application

and update them about the status of the application.

To send and reply emails from broker, branch co-ordinator.

Assisst the the team leader in managaing the queue.

Track the data of number of cases in the queue and inform the

team leader about the status of the queue in every 2hrs.

Assign cases to the advisors and mandate holders equally among

Mumbai, Chennai and offshore keeping in mind the number the

people present and absent and the pledge for the day.

Need to reassign the assigned work inorder to meet the pledge

if advisors are unable to do so or any unscheduled absentism

on the floor.

Need to look at the saved and locked cases in the queue and

move them out as soon as possible inorder to avoid any delay

in the process of mortgage application.

Send the hourly update count to the manager in an attachement.

Send the queue status to the manager.

Need to provide suggestions to people to avoid locking and

saving of cases in the queue.

Keep the advisors informed about the plan for the day as per

the Queue.

May 08 - Dec 10 Worked for Ocwen Financial

Solution Ltd

Mumbai

Started working as an Associate and now as a Preservation

Coordinator and Asset Manager

Effectively communicate with brokers for repairs to be carried

out and complete it in the stipulated time frame and

condition.

To manage a portfolio of REO (Real Estate Owned) properties

and obtain the Cash for Keys within the shortest timeframe.

To manage the property preservation and disposition of 1-4

family residential and small commercial REO (Real Estate

Owned) Assets.

Coordinate with brokers on the assigned Property Managing

Company for property preservation.

Work with assigned brokers to maintain and prepare foreclosed

properties for sale.Act as a coordinator between the eviction

team and the broker.

Worked on the Outbound and Inbound Calls {in the ratio of 60%

and 40% respectively

Apr 07 -- Apr 08 Worked for 3 Global Services Pvt

Ltd

Mumbai

Worked on the outbound and Inbound Calls to solve Customers

Queries

Oct 04 - Apr 06 Texorange Ltd ( Import Export

Firm)

Mumbai

W Worked as Receptionist

Handling Inbound calls & Outbound calls. Handling Petty

cashand preparing Cash Voucher.

Cheque Entries In Tally 7.2

Manual Entries of Cheque

Maintaining courier and entries of Inbound Courier and of

Outbound Courier

Arrangements For Customers Visiting the Office

Assisting the Buyers

Education 2001-2002 Carmelite Convent English High School

Passed S.S.C with IInd class grade. {56%}

2003-2004 St Thomas Baptista College of Science, Arts

& Commerce

Passed H.S.C with Distinction class grade. {71%}

2006-2007 St Gonsalo Garcia College of Arts & Commerce

Passed T.Y.B com with 2nd class grade. {53.%}

COMPUTERS

Computer Knowledge. Ms-excel, Power Point Presentation, Word,Internet

InterestS Reading Newspaper, Traveling, Music

Tips ABILITY TO WORK VERY HARD AND GIVE BEST RESULTS

PERSONAL DETAILS

NAME YVONNE PINTO

DATE OF BIRTH 13RD SEP 1986

ADDRESS C-WING 107

JAYSHREE APARTMENT

DEWANMAN

VASAI {WEST}

THANE 401202

TELEPHONE 098********

952**-*******

CIVIL STATUS SINGLE

LANGUAGE KNOWN ENGLISH, HINDI, MARATHI

acezpt@r.postjobfree.com OR

E-MAIL acezpt@r.postjobfree.com

I certify that the above information is accurate; kindly give me an

opportunity to meet you in person and provide documents to verify the

same.

Date:

Place

YVONNE PINTO

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