Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

Profile:

A values-driven, goal oriented senior IT professional. Motivated to pursue excellence and

deliver exceptional measurable results.

Results-driven, client-focused, creative, self-motivated with 14+ years of IT and 10+ years of

SAP Basis experience, providing customers with innovative, cost-effective solutions and proven

t rack record of development/ maintenance of complex and critical systems.

Highly skilled SAP Netweaver Consultant and System Architect adept at designing,

i mplementing, customizing, upgrading and migrating SAP Netweaver components offering vast

k nowledge of SAP BASIS, Enterprise Portal, PI,BW,SRM, CRM Administration and OS/DB

M igration.

Diligently contributes to the IT Leadership & Organization by aggressively directing new

technology initiatives and efficiently architecting & implementing SAP technology solutions.

Believes in people enablement and team work. Possessing sound problem solving skills

coupled with effective interpersonal skills.

Proficient in designing and architecting SAP landscapes/modules based on SAP Netweaver

technologies such as SAP ECC, PI, SRM, SNC, CRM, BI, BW and EP, based on SAP Best Practices,, SAP master guides, SAP Notes and other technical resources available on SAP Service

M arketplace and SAP SDN Community.

Collaborated with Program managers, Project Managers, Technical Architects, Data Center,

Security, ABAP and Functional teams to ensure architected solutions are implemented as per

conceptual architecture.

Coordinated with vendors, internal teams, cross business units in the implementation

p rocesses.

Conducted Proof of Concept (PoC) collaborating with vendors such as SAP America, internal

teams such as Global Infrastructure, Security and Support teams.

Developed project plans, scope of work, prepared resource estimate, cost estimate, schedule,

i dentified resources, co-ordinated with external teams, vendors and lead project teams to

successful completion of projects within t ime & budget.

Core Competencies:

SAP Netweaver Technology and Architecture - Implementation / Support / SAP Center of Excellence

IT Facilities and Infrastructure Management - Virtualization / Networking / Cloud / Data center

Project Management - SAP Technology Implementation / IT Infrastructure

Ca ree r Summa ry:

Over 14 years of experience i n the field of IT.

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Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

11 Years of SAP Basis Design & Architecture, I mplementation, Upgrade, OS/DB

M igration and Support experience, in large SAP landscapes that are geographical

spread.

5+ years of Project Management Experience in implementing SAP Projects.

E xpe r ience Summa ry:

SAP Netweaver Basis Architect. Allergan Inc., I rvine, CA Dec 12 -

T ill Date

SAP Basis Lead and SME NorthGate-Arinso, Jacksonville, FL Dec 11 – Dec 12

Senior SAP Basis Consultant ACS /Xerox, I rvine, CA Feb 08 – Dec 11

SAP Project Lead and SME Hewlett-Packard, C & I. J un 05 – Jan 08

SAP Basis Consultant Intel Technologies. Nov 03 – May 05

SAP Technical Consultant I BM Global Services. Aug 99 – Oct 03

Techn ical E xpe r ience:

SAP : ECC & Netweaver Components – ECC 6. EHP6, Portal 7.3 EHP1, BW 7.3 EHP1,

B I 3.x/4.0, PI 7.3 EHP1, CRM 5.0 SR2, CRM 7.0 EHP1 / EHP3, SRM 7.0 EHP1,

SNC & SCM / APO 3.0. Solution Manger 7.0 / EHP1, 7.1, SAP UI5 7.x, SAP

Netweaver Gateway 2.0, SAP BWA 720, SAP SNC and Kerberos, SAP TREX 7.x,

SAP Web dispatcher 7.x.

Business Intelligence- SAP BOE with BWA, SAP NW BPC 7.5 / 10.0, SAP MS

BPC 7.5/ 10.0.

Tools- Paymetrix, SAP Open Text. BSI Tax.

Operating Systems / Windows and Unix (AIX, HP-UX, Linux & Solaris)

V irtualization: V Mware and Windows.

RDBMS: Oracle 11i, 10.x, 9.x, 8.x, MS SQL 2008 R2, 2005, 2000, DB2 .

Network: Cloud- AWS & LAN, WAN.

E ducation and t ra i n i ng:

• Certified SAP Netweaver Technology Consultant (Certified I D : 000*******)

• Certified SAP OS/DB M ig ration Consultant (Certified I D : 000*******)

• Post Graduate Management Degree in Project Management (Specialization in Software Project

M anagement) from Indian Institute of Management, Kozhikode.

• Post Graduate Diploma in Software Engineering from National Institute of Information

Technology

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Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

• Bachelor’s Degree, India.

SAP E xpe r ience Summa ry:

SAP I mplementation experience-

Implementation and configuration of SAP SRM Add-on U I on SRM 7.0 E H P1 w ith SAP

N etweaver Gateway 2.0 and SAP U I5.

Implementation and configuration of SAP H ana Cloud I ntegration (HC I) for S&OP

components a t Allergan, Inc.

Implementation of SAP BWA with scope planning, definition and detailed Technical landscape

design for Allergan, Inc.

Implementation of SAP E2E Root Cause Analysis and CHARM for NGA Customers.

Implementation of CRM E-Commerce (Web Channel Project) including B2B modules and

FSCM-BD (Biller Direct) modules for Allergan, Inc.

Implementation of SAP BOBJ GRC Process Control 3.0 and Integration with GRC Access

Control 5.3 for Allergan Inc.

Implemented SAP GRC Access Control 5.3 for Compliance Business unit at Allergan, Inc.

Implement and Integrate SAP BPC for Netweaver 7.5 and 10.0 for Allergan Inc.

Implementation of SAP CRM 5.0 SR2 (module E-Commerce comprising of B2C and B2B and

i ntegration with Pay Seal Payment gateway) for Bajaj Auto India.

Implementation of SAP Solution Manager (CCMS Architecture) for Intel Technologies.

Implementation of SAP Enterprise Portal NW04 and configuration of ESS/MSS Modules for

Equate Petrochemicals (Kuwait).

SAP Upgrade experience-

Upgrade Enterprise Portal 7.01 to 7.31, BW 7.01 to 7.31 for Allergan, Inc.

Upgrade PI 7.11 to 7.31 and 7.0 to 7.11, for Allergan, Inc.

Upgrade CRM 7.0 EHP1 to CRM 7.0 EHP3 for Allergan, Inc.

Upgrade of SRM 5.0 to SRM 7.0 EHP1 (Dual-Stack with ABAP and JAVA) for Allergan, Inc.

Upgrade ECC 6.0 EHP5 to ECC 6.0 EHP6, ECC 6.0 EHP4 to ECC 6.0 EH5, ECC 6.0 to ECC

6.0 EH4 for Allergan, Inc.

Upgrade for SAP GRC Process Control 3.0 to SAP GRC Process Control 10.0 and SAP GRC

Access Control 5.2 to GRC Access Control 5.3.

Upgrade Solution Manager 4.0 to Solution Manager 7.0 with EHP1 and Implement Root

Cause Analysis with SMD Agents and Willy Introscope on Solution Manager 7.0 EHP1.

Combined Upgrade and Unicode Conversion (CUUC) from SAP R/3 4.7 to ECC 6.0 for Allergan

I nc.

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Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

Combined Upgrade and Unicode Conversion (CUUC) from SAP R/3 4.7 to ECC 6.0 EHP4 for

NorthGate-Arinso Customer.

Upgrade of R/3 4.7 SR1 environments to ECC 5.0 SR1 on DB2 for Britannia, India.

Upgrade of SAP BI 3.x to BI 7.0 and Portal 6.0 SP10 to NW7.0 environment for Bajaj Auto,

I ndia.

Upgrade of SAP Portal 6.0 SP2 (WAS 620) to Netweaver 04 Portal (WAS 640) for Bajaj Auto

I ndia.

SAP OS/DB experience-

Leading the Migration of Solaris/Oracle to Linux/Oracle on existing SAP systems for

NorthGate-Arinso Customers.

Lead the Migration of SAP systems from vendor data center to in-house for NorthGate-Arinso

Customers.

Performed the SAP Unicode and OS/DB Migration Project at Allergan, Inc. for SAP BW 3.5

f rom Windows/MSSQL to HPUX / Oracle and upgrade to BI 7.0.

Performed multiple SAP O/S DB Migrations (Heterogeneous) from AIX to HP-UX on Oracle

for HP-C&I Customers in Asia Pacific Region.

SAP Systems I ntegration experience-

Configured and integrated Paymetrix / XiPay as payment gateway and tokenization with ECC

a t Allergan, Inc.

Configured Solution manager for using CHARM, CTS+, End to End root cause analysis and

SMD.

Configuration of SAP Netweaver Development Infrastructure to manage transports for

webdynpro objects modifications for multiple customers.

Implemented and configured GRC 5.2/10 for Compliance Calibrator, Access Enforcer

F unctionality

Configure single Web dispatcher Instance in DMZ catering to multiple backend systems

saving Infrastructure cost for Customers .

Worked on Various versions of PI and integrated PI with SAP and Non- SAP systems (C2C

and B2B scenarios).

Configured BW (BI Java, BI cockpit, web designer, Visual composer, Adobe document and

BWA).

Industry Experience: Manufacturing, Electronics, Retail, Automotive, Pharmaceutical and Information

Technology. Public Sector, Financial Institutions.

Work Expe r ience

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Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

From : Dec 12– Till date C lient : Allergan, Inc.

Position : SAP Netweaver Basis Architect Location : Orange

County, CA, US

Environment : SAP ECC 6.0 EHP5 & EHP6, SAP CRM 7.0 EHP1/ EHP3, SAP BPC NW 7.5/ 10.0, SAP EPM

10.0, SAP BOBJ 3.x & 4.0, SAP SRM 5.0 & 7.01, SAP Opentext Invoice Mgt., SAP Web dispatcher 7.2, HPUX,

O racle, Linux & Win .

Tasks Performed:

• Designed a solution for the client purchase and procurement team to fulfill the need to access

SRM shopping carts on mobile devices using SRM Add-on UI based on HTML5 and ODATA

technology.

• Planned and Sized SAP HANA on BW worked w ith SAP HANA Solution team for

P oC.

• Plan and Implement SAP SRM Add-on UI on SRM 7.01 with SAP Netweaver Gateway and SAP

U I5.

• Lead the SAP Technical Team in performing the upgrade of SAP ECC 6.0 EHP5 to ECC 6.0

E HP6,

• Lead the SAP Technical Team in performing the upgrade of SAP CRM 7.0 EHP1 to CRM 7.0

E HP3.

• Lead the SAP GRC Process Control 10.0 Implementation working with PWC Functional team.

• Designed, planned and executed the SAP Portal segregation Project with included SAP Portal

upgrade (NW 7.02 to NW 7.3 EHP1) and perform Migration and segregation of Portal to Linux,

O racle.

• Architected the solution to implement SAML SSO for Allergan External facing portal with

O KTA as IDP and SAP Kerberos Scenario for SSO.

• Implemented a cost effective solution by redesigning a single DMZ Web dispatcher instance to

cater to multiple backed systems (ECC, CRM, BOBJ and Portal etc.).

• Partnered with SAP RIG Team to implement HANA-Cloud Integration for S&OP.

• Architected SAP Landscapes for the implementation of SAP solutions.

• Collaborated with client teams to identify technical issues / gather business needs.

• Recommended solutions in SAP Architecture, IT Infrastructure and technical processes.

• Contributed to Project master plan. Prepared, maintained and executed technical project plan

to align with project schedule.

• Assisted client IT personnel in prepping Unix / Windows servers / Hardware for SAP system

i nstallations.

• Installed & Configured core systems of SAP BPC 7.5 /10.0 (SAP NW & MS), Business Objects

4.0, SAP Solution Manager 7.1.

• Implement SAP SNC for BPC 10 SSO for client tools.

• Ensured project deliverables are met by leading SAP Basis teams for timely Implementation,

Go-live & post production support.

• Conducted Basis t raining to client IT teams, to build their in-house Basis talent.

• Planned and executed SAP cutover, Go-Live and Post production support.

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Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

• Conducted system workload analysis, recommended solutions for system improvement and

performed performance tuning.

From : Dec 11– Dec 12 Company : NorthGate-Arinso

Position : SAP Basis Lead Location :

Jacksonville, FL, US

Environment : Solaris, Oracle 10g / 11i, SLES 10/11, SAP ECC 6.0 EHP4, SAP SRM 7.0, SAP GRC 5.3, SAP PI

7.1, SAP Solution Manager 7.0 EHP1, SAP NW Java 7.0 and 7.3.

: State of Florida, Agilent, 53rd Bank, BNS Scotia Bank and customers of Eureka Shared Services

Clients

model.

Tasks Performed:

• Created high level conceptual architecture for each SAP component in the environment

(Netweaver 7.0, SAP ECC 6.0 EHP4, SRM 7.0, SAP PI 7.1 and SAP Solution Manager 7.0 EHP1

based on the business scenarios implemented.

• BASIS Lead and SME for State of Florida, Agilent, BNS Scotia Bank and customers of Eureka

Shared Services.

• Designed, Planned and contributed as BASIS Lead in implementation of Datacenter migration

of SAP Customer environments from Jacksonville to Atlanta Datacenter.

• SME for OS/DB Migration projects for SAP NW 7.0 Landscapes to Linux.

• Planned and implemented the effort, cost, resources and timeline for SAP 4.7 SR2 upgrade to

ECC 6.0 EHP4 with Unicode migration.

• In global technical discussions on SAP N+1 system landscape strategy, Contributed by

p roviding expert inputs with technical pros & cons, cost estimates, resource estimates to the

management on the N+1 decision making process.

• Designed and evangelized the design of SAP SAML 2.0 authentication between NGA

Datacenter and client SAP systems.

• Designed and evangelized SAP Change control process, conducted an in depth analysis of

change control tools SAP Charm and SAP E2E Root Cause Analysis on Solution Manager.

F rom : Feb 08 – Dec 11 Company : ACS/ Xerox

Position : Senior SAP Basis Consultant Location : I rvine, CA, US

Environment : W2K8, W2K3, MS SQL 2008 / 2005, HPUX PARISC & IA64, Suse Linux 10, Oracle

10g,

SAP ECC EHP4 / EHP5, SAP SM 7.0 EHP1, SAP SRM, SAP EP 7.01, SAP BI 7.01 and

CRM on SAP Netweaver 7.0.

Tasks Performed:

• Plan and implement the upgrade of components in the SAP Landscape comprising of SAP ECC

W/ EHP, GRC Access Control, Process Control, BPC, PI, BI, BOBJ, BWA, CRM, Portal.

• BASIS Lead for Upgrade of ECC 6.0 to E H P4 and later on Upgrade to E HP5 .

• Basis lead for Upgrade of CR M Landscape and CR M Web Channel M anagement

I mplementation including CR M B2B and FSC M-Biller Di rect.

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Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

• Installed, configured NWDI landscape for change management in SAP Java landscapes.

• Implement SAP BPC 7.5 on NW and Microsoft.

• Implemented the solution for the SOX Team to automate the user provisioning and r isk

analysis using SAP GRC Access Control 5.3. This involved plan and design, install and

configure custom workflows. This solution saved 125 hours yearly for the SOX team and

reduced the TCO for customer in maintaining the user admin team.

• Architected the BWA solution w ith HP Partner services and later implemented and

i ntegrated BOBJ Explorer on Accelerator. This helped improve performance of KPI and Dash

Board reports on both BW and BI.

• Efficient problem solving, and resolution of Basis related issues in BI, ECC, CRM, SRM, BWA,

Portal, Solution Manager, TREX. Developed and implemented SAP Change Control Processes,

SAP standards & procedures, and production system support procedures encompassing the

Change review board, project leadership and users.

From : J un 05 – Jan 08 Company: Hewlett-Packard

Position : Sr. SAP Basis Consultant Location : India.

Environment : HP Proliant DL series servers, AMD x64, Win 2003, MS SQL 2000 / 2005, SAP ECC

5.0, ECC 6.0, Solution Manager 4.0, SAP CRM 5.0 SR2, SAP EP 7.0, SAP BI 7.0 on SAP Netweaver

7.0.

Tasks performed at HP Clients:

Client : TATA Telecon.

Role : SAP Upgrade SME

• Responsible for Planning, Sizing of SAP Landscape on HPUX Servers for ECC 6.0

• Scoped, planned and provide detailed technical plan for Upgrade from R/3 4.6c to ECC 6.0.

• Identified and fine-tuned the OS, DB, ABAP and J2EE engines for upgrade ECC SAP systems.

• Identified and established connectivity with SAP Interfaces and SAP environments.

Client : TATA Telecon.

Role : SAP Migration Consultant.

• Project Lead / SAP OS/DB Migration Consultant for TATA Telecon, India. Performed migration

of R/3 on Tru64 environment to HP-UX I tannium environment which involved identifying the

l argest tables, tuning the DB, performing table splits and completion of 850 GB DB in 14

hours of downtime window including the post-migration activities.

Client : Britannia, India.

Role : SAP Upgrade SME.

Plan and perform upgrade and migration of SAP R/3 4.6B to ECC 5.0 with DB2 on AIX to

H PUX w/ DB2.

Fine tune the SAP and DB2 environments during and post upgrade.

Client : BAJAJ Auto.

Role : SAP Project Lead / Upgrade SME.

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Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

• Planning, sizing, implementation and configuration of CRM on AIX, fine tuning of OS,

A BAP,J2EE and DB, performing B2B and B2C XCM configurations, integration with Pay Seal

payment gateway.

• Planning, Sizing for SAP BW 3.x to BW 7.0 upgrade on AIX, Tuning of ABAP and DB for the

O LAP engine.

• Implementation and configuration of BI JAVA and integration with SAP Portal landscape.

Planning, sizing and tuning of SAP Portal 6.0 SP2 landscape on AIX for migration to NW04

SAP Portal.

Configure SSO between Portal and MS-Active Directory.

• Design and Implementing the PI (XI) 7.0 landscape, configuration and tuning of PI ABAP and

Java

environments.

Client : Pantaloons, India.

Role : SAP Project Lead / SAP Migration Consultant.

• Performed migration of SAP Landscape on AIX to HP-UX I tannium environment.

• Identified and fine-tuned the OS, DB, ABAP engines post migration.

Client : Equate Petrochemicals, Kuwait.

Role : SAP Netweaver Consultant.

• Responsible for Planning and Sizing Windows server and Oracle Databases for SAP NW04

Portal. Implementation of SAP ESS/MSS on SAP Portal, Knowledge Management and

Collaboration (EP 6.0 SP2).

• Provided High Availability for SAP portal landscape by configuring MS-cluster for Portal and

external ITS solution.

• Configure SSO between ABAP to Portal and MS-LDAP to Portal. Configured Reverse Proxy for

Portal to be accessed outside the customer firewall using Cisco RSA VPN.

Client : TVS Motors

Role : SAP Migration Consultant.

• Performed migration of SAP Landscape on Alpha TRU64 to HP-UX I tannium environment.

• Identified and fine-tuned the OS, DB, ABAP engines post migration.

• Setup HPUX Service guard cluster for High Availability, wrote Unix scripts with Unix team to

ensure smooth failover for Storage and SAP Services to passive nodes.

Client : EID Parry ware.

Role : SAP Upgrade Consultant.

• Plan and perform upgrade of SAP R/3 4.0B to R/3 4.7 Ext 200 with Oracle as database.

• Fine tune the SAP and Oracle environments during and post upgrade

Other Tasks for HP Singapore and HP COE (Waldorf)

• Architect SAP system landscape, technology solutions, System Installations, System Restore,

Kernel upgrades, patches and SAP System upgrade.

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Ratish Pillai

Sr. SAP Basis Consultant / SAP Basis Lead

Irvine, California

• SAP System upgrade technical recommendations, “Vir tualizing SAP” – PoC.

• Restored ECC 5.0 Dev / QA systems that crashed due to a hardware failure.

• Used a Single MS SQL DB backup to System Restore an MCOD system on MS SQL Database.

From : Nov 03 – May 05 Company: Intel Technologies.

Position : SAP Basis Consultant Location : India.

Environment : Win 2003, MS SQL 2000, SAP R/3 4.6c, SAP SRM, SAP BW, SAP SCM (APO),

Solution Manager 3.0, Oracle 9.x.

Tasks Performed:

• Project Lead for SAP Performance Tuning Project, planned project timelines, cost-estimates

and resource timelines on SAP Project estimation with the PMO team. Communicated across

a ll partner teams & stakeholders during the process of implementation. Worked with Platform

services and Vendor Team (HP) in identifying the new Hardware for SAP Platforms. Planned

Benchmark Activities for providing statistical values to the management on New-Hardware &

O LD-Hardware. Guided resources during SAP Installation & configuring SAP on MS-Cluster

Environments.

• Implement Solution Manager CCMS functionality of monitoring remote SAP Systems.

Configuring the CCMS functionality to merge with the MS-Operations Monitoring Landscape,

w hich would save headcounts cost for Intel while deployment. Developed mechanism of

deploying Solution-Manger Early Watch functionality for Production & Benchmarking

Systems.

• SAP SCM (APO) Implementation Team member, was responsible for BASIS tasks like

i nstallation, configuration of APO Landscapes and tuning of live-cache 7.0 on SAP DB.

From : A ug 99 – Oct 03 Company: IBM Global

Services.

Position : Technical Consultant Location : India.

Environment : SAP R/3 4.0b, SAP BW 2.0a,Solaris, Oracle 8.x, Lotus Notes, Informix

Tasks Performed:

• Collaborated with each client's IT & business teams to determine technical and functional

requirements.

• Ensure delivery of contracted services as per SLAs. Ensure SLAs are achieved; manage

t icketing, issue

• resolution, escalation, action items to closure etc.

• Build, install, configure, maintain and support SAP Server systems

• Build Disaster Recovery solution using Oracle Standby DB.

• Maintenance and Support of SAP R/3 4.0 Systems, in a three System Landscape, with

C lustered PRD, Multiple PRD Standby and several Application Servers and managed Informix

D B.

.

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