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Customer Service Training

Location:
United States
Salary:
115000.00
Posted:
July 15, 2014

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Resume:

OBJECTIVE

SEEKING A POSITION UTILIZING EDUCATION, EVALUATING AND DEVELOPMENT

EXPERIENCE TO SUPPORT ENGINEERING, PROCUREMENT, CONSTRUCTION, OPERATION,

FLEET, AND MAINTENANCE PROCEDURES AND TRAINING PROGRAMS IN BULK AND LIQUIDS

TERMINALS.

EDUCATION

University of Phoenix, Master of Business Administration, 2007

Specialized Courses of Study: Management (Capital & Operations),

Applied Business Research and Statistics, Budgeting, Strategic

Planning Implementation, Organizational Leadership, Business Law,

Accounting, and HR

University of New Orleans, Bachelors of Science Business Administration,

1997

Specialized Courses of Study: Business Management, Computer

Enhancement, Statistics, Business Law, Strategic Management, and HR

Specialized Activities: Athletic Scholarship in Basketball

EXPERIENCE

Omega Refining, Marrero, LA

EHS Manager 5/14- Present

. Lead, in conjunction with corporate EHS programs and Department

guidance, the implementation of environmental, health and safety

policies and practices to ensure compliance with Federal, State and

local legislation and regulations. This includes ensuring compliance

with air, water, waste, pollution control, and health & safety

requirements

. Ensure the facility and all contractors/vendors are in compliance with

all of the Federal, state and local environmental, health and safety

regulations.

. Maintain and obtain facility licenses and permits (e.g. Air Permit,

LDEQ and EPA I.D. numbers) as required for construction and operation

of the process and/or equipment operations and associated discharges

and emissions at the facility

. Identify, assess and reduce the organization's and employee's risk as

it relates to the environment, health and safety; keeping abreast of

environmental laws and good industry practice

. Maintain an awareness of new and existing relevant laws, rules and

regulations and implement site EHS strategies to ensure compliance.

Develop and administer company policy to satisfy all applicable

objectives set by facility management, corporate procedures and/or

government regulations.

. Ensure that all employees receive training as required by regulation

or company policy including designated new employee or initial

training and refresher training. Conduct train-the-trainer sessions

with appropriate employees to ensure that they are capable of training

their subordinates

. Assure full and timely compliance with all reporting requirements for

government agencies. Ensure maintenance of required records as

required by regulation and company policy including, but not limited

to, OSHA 300 Logs, testing, and annual reports.

. Respond to regulatory inquiries and inspections related to EHS.

. Monitor EHS performance through metrics, audits and program reviews.

Participate in reviews and audits of facility EHS programs. Identify

and implement improvements in facility EHS systems that may arise from

audits and/or program reviews. Lead implementation of resultant

corrective action plans. Recommend EHS goals, objectives, projects,

and metrics for the facility that maintain and drive improved EHS

performance

. Audit all new chemicals, process changes and /or equipment brought

into the facility to assure compliance with any regulations or

reporting requirements pertaining to EPA, LDEQ, OSHA, HAZOP, DOT etc.

Review capital projects for environmental, health and safety impact

and advise project managers as appropriate

. Coordinate incident, accident and near-miss reporting and

investigation, which are led by supervisory personnel. Ensure

incident/accident/near-miss recordkeeping and monitor progress of

corrective action plans.

. Act as company representative during any environmental, health and

safety regulatory audits and inspections. Effectively interface with

government regulatory agencies, external services and/or company EHS

leaders as needed.

. Manage public relations activities, communications and education plans

involving EHS issues.

. Conduct or direct testing of air quality, noise, temperature, or

radiation levels, as necessary, to verify compliance with

environmental, health and safety regulations.

. Maintain liaisons with outside organizations such as fire departments,

mutual aid societies, and rescue teams, so that emergency responses

can be facilitated.

. Develop training materials and conduct and/or coordinate classroom and

hands-on training of employees covering such topics as hazard

communication, emergency action plans, hearing conservation, personal

protective equipment, fall protection, incident investigation and

hazard analysis, equipment safety and all other related training as

required.

Cargill, Westwego, LA

EHS Site Leader 09/13 - 5/14

50% Lead safety and health related plans, programs and procedures at

location to achieve excellence in safety performance and cost efficiency:

. Provide coaching, direction and support for overall facility EHS

training

. Lead overall EHS programs, inspections, audits utilizing existing team

members.

. Coach and develop existing supervisory team to assist in leading EHS

at the facility.

. On the job coaching of employees on BBS observations, Pre-Job Hazard

Analysis, Inspections, Critical Tasks, Near Miss Reporting, and

completion of necessary documentation.

. Auditing (overall responsibility for preparing and presenting the

facility in Corporate, OSHA, or other EHS Audits

. Direct oversight of the EHS management system, training compliance,

incident investigations, corrective actions and permitting regulatory

compliance.

. Performance measurement, tracking, and reporting to BU and Corporate

level to determine safety priorities for the location

. Active participation in monthly EHS calls and sharing of new programs

and policies.

20% EHS regulatory analysis and compliance management:

. Tracking, with ultimate responsibility for leading implementation of

new regulations at local level

. Support delivery of usable guidance and compliance plans to location

on existing and new regulations

. Support and confirm implementation of compliance plans at locations

20% EHS record keeping and reporting:

. Lead all EHS related record keeping and reporting

10% Manage Workers Compensation process:

. Location contact for insurance company interface

Manage all work comp cases with goal of managing care for the employee and

cost for the location

(Kinder Morgan) International Marine Terminals, Port Sulphur, LA

Environmental Health & Safety Specialist (EHS) - 09/10 - 09/13

< Primary responsibility was ensuring employees and contractors are

trained and adhere to MSHA/OHSA guidelines with respects to Confined

Space, Hot Work, and Fall Protection at a Bulk Coal Terminal under

going a major expansion.

< Maintained for the first time in company history TRIR of 0.00 during

my tenure. Currently standing at 617 days without a recordable and

1039 without a lost time incident.

< Created a Fleet Safety Management Program and gearing the coming up

for VGP Compliance to align with USCG standards.

< Developed Operations, Fleet, and Maintenance Standard Operating

Procedures and Job Hazard Analysis.

< Ensured the company's vessels are Coast Guard Certified and pass the

USCG examination.

< Onsite trainer for all EHS training for Operations, Fleet, Management,

Administration, Contractors, and Maintenance.

< Conducted all new hire and contractor site orientations.

< Successfully present and complete training programs to 134 employees

as required based on a 24/7 operating schedule.

< Interacted with employees on all levels to review, discuss, and

resolve operational and maintenance procedural and safety questions.

< Developed and trained of site specific Operations, Fleet, and

Maintenance procedures.

< Ensured all training mandates and requirements are implemented and

completed.

< Established and maintain effective working relationships with

Operations, Fleet, Maintenance, and Administration, and Management

staff.

< Conducted permit (air, water, SPCC) training for compliance programs

< Tracked and interpreted air quality (including GHG), water, and SPCC

regulations and advise management on current and future compliance

requirements and issues.

< Was onsite Safety Liaison for the terminal's 100 million dollar

expansion. Overseeing daily operations, safety, and environmental for

134 terminal employees and 150 contractors on site.

< Lead accident prevention practices through investigation; identify

root causes of accidents and recommend policies and procedures.

< Conducted all environmental, health, and safety training to all

terminal employees.

< Conducted all New Hire and Contractor orientations.

< Participated in Industry Fleet Safety Committee Meeting and also

organizer of Company Safety Committee.

Delta Air Lines Inc., Kenner, LA - 3/1998 - 7/2011

Operations/EHS Supervisor, 1/02 - 7/11

< Management of environmental regulations in accordance with OSHA and

EPA.

< Lead inspector for all spills including incident analysis,

documentation and point of contact for management, government and

other regulatory authorities.

< Developed and implemented a facility specific Environmental Management

System (EMS).

< Managed performance appraisals, quality assurance observations,

coaching, counseling and executed administrative actions to team

members in four different departments.

< Created a Leadership and Mentor program.

< Liaison for relations with customers, contract personnel, management,

regulatory agencies and airport authority.

Customer Service Agent, 1998 - 01/02

< Direct contact with customers for boarding and traveling needs.

< Assisted with management in improving customer relations.

Baker Hughes Inc., New Orleans, LA

Process Coordinator - 9/06 - 2/09

< Managed the regulatory and environmental compliance audits for the

Gulf Coast regions that consisted of LA, MS, TX, AK and Trinidad.

< Teamed with HSE to ensure facilities followed procedures and

guidelines set by the NRC, ATF and DOT.

< Project Manager for Compliance Newsletter, SAP, (ATF) Explosive Filing

System, (DOT) Driver Management Online Programs and CRAD Radiation

Program.

Fluent in the following programs: All Microsoft Office Products and various

EHS, DOT, and Training Management systems.



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