Cory day [pic]

*** ********* ***, **********, ** 23325

757-***-**** ? acezik@r.postjobfree.com

Objectives

. Graduate with Associates in Information Technology seeking to contribute

training and acquired skills within a Tier One/two Technical position.

Work well independently, or in a group setting providing all facets of

computer support such as troubleshooting, installations, and maintenance.

I have an in-depth knowledge and understanding of numerous software

packages and operating systems. Skilled in providing excellent customer

and End-User Help Desk Support. Easily identify and resolve technical

issues and concerns. Excellent communication and presentation

capabilities. Excellent research, time management and problem solving

skills. Highly organized with the ability to manage multiple projects and

consistently meet deadlines.

Experience

Help Desk Technician ? Apr 01, 2014 - Jul 01, 2014

Cegedim Dendrite ? 1309 Executive Blvd, Chesapeake, VA 23320

. Technical Support

. Analytical Troubleshooting

. Web Hosting

. VPN Clients

. Software Repair

. Hardware repair

. IP Connectivity repair

. VM Ware

. Trouble Ticketing

. Call Center

. Remedy Ticketing Systems

. Clarify Soft Phone Systems

. Webex platforms

. Dameware remote accessing

Admin Associate ? Aug 20, 2012 - January 20, 2014

Sentara HealthCare ? 1060 First Colonial rd. Virginia Beach, VA 23454

. Data Entry

. Patient Registration

. Patience and Customer Service Skills

. Multitasking between multiple applications

. Co-Pay collections

. Printer troubleshooting

. HBOC reporting systems

. Hyper-Space / EPIC

. Citrix systems

Personnel Admin ? Apr 08, 2009 - Apr 26, 2011

U.S Coast Guard ? 4000 Coast Guard Blvd. Portsmouth, VA 23703

. Administration and pay roll

. Customer Service

. Personnel Records

. Business spreadsheets and word documents

. Honors and Awards

. Color Guard

. Oracle Systems

Deck Hand ? Aug 25, 2005 - Feb 09, 2009

U.S Coast Guard Cutter Hickory ? Homer Spit Deep Water Dock, Homer, AK

99603

. Inventory Procurement

. Ship Supply and stocking

. Construction of Navigational light towers

. Fixing and replacing navigational Buoys

. Ship Repairs such as painting, replacing broken and worn parts, and

preventive maintenance

. Fire Fighting and damage control

. Communications between ships and ports

. Small boat crew member

. Navigational maintenance and repair

EMT Volunteer ? Aug 16, 2004 - Jun 16, 2005

Naval Hospital Guam

. Volunteer Tech and front desk secretary

. Basic EMT skills

. CPR

. Patient registration

. Basic Emergency care

Skills

. Proficient at typing 80+ words per minute

. Proficient at providing technical information and support to non-

technical people

. Microsoft Office 2007/2010/2013 applications

. In-depth knowledge of Windows operating systems Admin (XP, Vista, Win

7)

. Server 2008 and Server 2012 Admin knowledge

. Peoplesoft and Oracle applications and databases

. Sharepoint platforms

. Experience in preparing and analyzing reporting data for management

accurately and to timescales.

. Data Entry in Excel as well as Healthcare applications

. Basic Command Line prompts (Command Prompt and Powershell)

. Data Encryption / Decryption

. A+

. Network Administrator

Education

TideWater Community College

August 2013 ? Associates of Applied Science

. Dean's list - Fall 2011/Spring 2012

. Major: (Associates Degree) Information Systems Information

TideWater Community College

May 2014 ? Certificate for Network Administrator

. Major: Network Administrator

References

Victoria Wood - Cegedim Denrite - Supervisor

757-***-****

Derek Ardita - Cegedim Dendrite Co-Worker

757-***-****

Trina Davenport - Cegedim Dendrite Co-Worker

443-***-****

Mark Day - Trauma Coordinator for Sentara Hampton Roads

757-***-****

Erich Funiccius - Coast guard Co-Worker

757-***-****

Dustin Combs - Coast Guard Co-Worker

757-***-****

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