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Customer Service Sales

Location:
United States
Posted:
July 15, 2014

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Resume:

MICHAEL J. CARR, SR.

**** ***** ********** ****

Philadelphia, PA 19114

215-***-**** or 215-***-**** (Cell)

acezij@r.postjobfree.com

Summary

An award winning retail leader with over 30 years experience, with the ability to inspire teams, drive for

results and provide great customer service. An experienced big box leader with a twelve year career that

has been distinguished by the opportunities to lead, both within stores as a manager and outside as a

business partner, which include Target property remodels, store operations and store teams. I have been

successful in developing talent and managing execution through mentoring, coaching and leading by

example. I have been successful in promoting team members to team leaders and team leaders to

executive team leaders. Comprehensive background in leading all aspects of retail operations (I.E. talent

management, payroll, customer service, sales, general merchandising, fresh food, logistics and

warehouse management)

Experience

Target Corporation- Executive Team Leader – April 2001 to October 2013

Executive Team Leader Hard lines

Oversaw and maintained brand expectations on the salesfloor with annual sales of $70 million.

Mentored, coached and developed five Team Leaders to continuously drive

improvements in merchandise presentations, food safety metrics, guest service and

team member development.

Recruited, staffed and trained one team leader and 25 team members to start up and

continuously drive improvements in the highly successful P-fresh food concept with

annual sales of $13million. Served as Inventory leader, worked with store team

leadership as well as outside Inventory Company to plan and execute two successful

year end inventories. Oversaw successful safety program by driving a safe and secure

culture focused on incident and injury prevention was able to improve safety metrics to

acceptable levels.

Senior Executive Team Leader Remodel - District Captain

Key business partner in 2009 Philadelphia market remodel. Managed five remodel projects

simultaneously to roll out the new fresh food and expanded market concept. Helped to coordinate and

implement project schedules, payroll budgets, build remodel teams, manage talent, and roll out training

tools and resources which were incorporated into best practices company wide.

Senior Executive Team Leader Remodel

Successfully led a store team through a three month multi-million dollar remodel project. Coordinated

with target property development, general contractors and fixture coordinator in ensuring that the remodel

sequence schedule was executed on time. Recruited, trained and led a store remodel team. Managed

payroll and remodel expenses. Exceeded committed deadlines and maintained a brand store for our

guest to shop throughout the remodel process

Executive Team Leader Soft lines

Recruited, trained, coached and developed five Team Leaders and 20-30 Team Members to ensure all

visual adjacencies, merchandise sets and price changes were executed accurately and completed

according to company deadlines. Received best in class award from the group leadership for best looking

store. Mentoring, training and coaching of new Price accuracy Team Leader improved price accuracy

metrics to acceptable company guidelines.

Executive Team Leader Replenishment

Managed the day to day operations of the In-stock team as well as the Logistic team(early morning,

backroom team and receiving/Reverse logistic team), consisting of two Team Leaders, two

Receiving/Reverse Logistic specialist and twenty five team members. Ensured timely execution of

replenishment and backroom processes to ensure sales floor is in-stock for guest. Trained, coached and

developed In-stock Team leader to reduce out of stocks and accurate inventory on hands by following

daily in-stock procedures. Managed the receiving team to ensure quality assurance/product safety

recalls, timely and accurate receipts and credits for outside and direct to store vendors are processed

within company guidelines. Oversaw the execution of all OSHA regulations, pest control procedures,

Warehouse space allocation, inventory management and location accuracy. Drove a safe and secure

culture focused on incident and injury prevention. Collaborated with overnight Logistics Executive Team

Leader to coordinate weekly truck schedule.

Executive Team Leader Hardlines

Oversaw and maintained brand expectations on the salesfloor with annual sales of $50 million.

Developed, mentored and coached five team leaders to continuously drive improvements in merchandise

presentations, food safety metrics, guest service and team member development.

Executive Team Leader Overnight Logistics

Responsible for all inbound/outbound and cross docking freight, shipping/receiving, UPS/DHL, FEDEX.

Managed all Key Performance Indicators, in compliance with OSHA, EPA, DOT regulations.

Planned/organized monthly work schedules, assigned, tracked/documented task completions of

employees. Managed an in-house personnel training program to keep employees current resulted in

reduced deficiencies. Inspected activities for compliance with policies and procedures of the Target

warehouse. Reviewed computer requirements, and determined allowances needed to support customer

requirements. Researched/validated and identified equipment, and stock level obligations. Planned and

adjusted work schedule to meet daily logistic operations. Maintained accurate inventory of all equipment,

property serviceability and validated current shelf-life data following (FIFO) first in first out. Commended

for exceptional customer satisfaction through timely/accurate processing/delivery and shipping of

customer request. Complied with all safety/security practices and ensured a clean environment was

enforced. Led logistics team(early morning/overnight flow, backroom teams and receiving/reverse

logistics) consisting of five team leaders and 60+team members. Received best in class award for best

logistic operation in the district.

Pep boys Corporation-Store Manager

August 1984 – April 2001

Directed every operational aspect of an organization specializing in automotive parts, supplies, tires,

routine maintenance, and repair services. Drove sales, merchandising, marketing promotions, safety,

inventory control, loss prevention customer service, cash management, financial administration and profit

and loss. Hired, trained, scheduled, supervised and conducted performance reviews for up to fifty-five

employees. Completed successful assignments in approximately ten Pep Boys locations in Philadelphia

and its suburbs. Was consistently selected to reverse the fortunes of faltering operations based on my

leadership, reliability, analytical skills, and operations management expertise. Succeeded in returning

these stores to profitability, streamlining existing procedures, decreasing employee turnover, reducing

operating costs, and increasing revenues.

Education

Community College of Philadelphia

Licenses and Certifications

National Serve Safe Food Certification

Community and Special Interests

Fairmount Sports Association – Baseball Coach

Classic Cars/Auto Restoration



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