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Manager Customer Service

Location:
Minneapolis, MN
Posted:
July 15, 2014

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Resume:

Michael (Tony) Hamilton

**** ********* ********, ******** ****, MN. 55443 ~ 763-***-**** ~

acezbp@r.postjobfree.com

CAREER PROFILE

* Excellent track record in supply chain and operations management

* Extensive cross-functional expertise in procurement, material,

warehousing and distribution

* Proven ability to train, evaluate, motivate and lead successful teams

* Versatile in accounting, production, planning and vendor relationship

management

* Leader of project management teams that drove continuous improvement

throughout the organization

* Recognized as a creative and effective strategic planner and problem

solver at all times

* Highly capable of analyzing existing systems and processes to devise

notable enhancements

KEY COMPETENCIES

Supply Chain Project & Program Warehouse Management

Management Management

Six Sigma - Green Belt Inventory Control & On-Time Delivery

Reduction Improvements

Global & Strategic Lean Manufacturing Commodity Management

Sourcing

Spend Analysis Team Leadership ERP,MRP II & MS

Project

PROFESSIONAL EXPERIENCE

Graco Inc, Minneapolis, MN

2011- 2014

Corporate Category Manager II (2012-2014)

. Manage portfolio of commodities, i.e., plastics, rubber, packaging,

chemical/solvents, balls & bearings; with annual spend in excess of

$65M

. Manage all economic adjustments, rationalized supply base and

integrated suppliers into partnership with Graco

. Establish global sourcing objectives supporting short / long- term

corporate goals

. Analyze market conditions and forecast future trends

. Assist Project Managers, Engineers in vendor selection for given

commodity

. Manage supply agreements / contracts with strategic partners

. Negotiated complex pricing with strategic suppliers to align with

established total cost structure

. Provide leadership / direction to junior professionals within the

department

. Implemented cost reduction strategies, company realized over $1M in

savings

. Re-focus on tier II & III suppliers in the supply chain, company

realizing substantial cost saving opportunities. Projected saving $2-

3M

Commodity Manager II (2011-2012)

. Managed metal fabrication, annual spends exceeded $29M

. Managed all activities for efficient delivery of commodities

. Maintained optimal level of conduct with all suppliers

. Prepared Strategic Sourcing plans and required reports

. Evaluated vendor quotations and recommend improvements

. Reviewed market indexes for assigned commodities, re-negotiate price,

resulted in annual savings of $750K

. Improve inventory turns, revise lead-times modified MOQ's resulted in

lower carrying cost for the company

Satellite Industries, Plymouth, MN

2005-2010

Material Manager, Global Supply

. Manage day-to-day sales demand of product throughout the global supply

chain

. Established strategic partners/suppliers to meet product

specifications

. Analyze MRP with buyers to maintain min/max stocking levels

. Team with European counterpart to manufacture product in the Atlantic

region

. Collaborated with sales and planning to ensure suppliers met

forecasted demand

. Lead strategic partnership with 3PL's to drive down transaction cost

in the network

. Reduced freight expense by 3 %, consolidated deliveries with national

carriers

. Maintain suppliers price books, to ensure cost compliance throughout

the supply chain

. Reduced total cost of movement by 10%, realigned manufacturers base

and global distribution points

Purchasing Professionals/ Datacard Group, Minnetonka, MN.

2004- 2005

Unit Leader, Service Planning & Inventory Control

. Assist planners in managing inventory levels to support service

contracts

. Engaged purchasing department to reduce vendor lead-time for critical

commodities

. Provided planners insight into forecasting demand for high volume

requirements

. Reassigned planner's product commodities to expand coverage for the

department

. Reduced aging back-orders by 60%

Purchasing Professionals/ Lake Region Manufacturing Inc., Chaska, MN.

2003- 2004

Project leader/Buyer, Global Material Operations

. Implemented different buying strategies to support domestic/

international raw material demands

. Maintained MRP, safety stock levels for assigned commodities

. Act as liaison between IT and Global Operations to get recommended

changes executed

. Developed productivity metrics to measure buyer's performance

. Lead multiple projects from inception to delivery utilizing Microsoft

Project

P.O.S. Business Systems Inc., Plymouth, MN.

1998-2001

Director, Customer Service

. Formulated solutions to resolve customer's issues/concerns pertaining

to products and services

. Developed channels to extend services outside metropolitan market,

open branches in Fargo, N.Dakota and Des Moines, Iowa

. Managed software/hardware service professionals, call management and

inventory control personnel

. Established/maintained alliance with manufacturers, suppliers and out-

state dealers

. Managed service vehicles reduced maintenance expenses by 20%

GE Capital/IT Solutions, New Hope, MN.

1994-1998

Manager, Service Purchasing

. Prepared annual operating budget- ($1M)

. Managed monthly departmental expenses- P/L

. Managed indirect procurement for 60 offices throughout United States

. Key personnel in maintaining relationship with vendors, suppliers and

manufacturers

. Negotiated procurement contracts with suppliers/vendors

. Automated material procurement with manufacturers, EDI

. Documented/updated department standards and procedures (ISO format)

. Organization realized 10% reduction in new inventory purchases

. Increased department productivity by 35%

Bannex Corporation, Tampa, FL.

1993-1994

Manager, Logistics

. Directed day-to-day functions of support teams i.e., purchasing,

inventory control, warehouse, repair, shipping/receiving and equipment

configuration

. Improved turnaround time of repaired equipment to customers, decreased

overall inventory investment

. Reduced excess/obsolete inventory increased inventory turns from 1 to

4

. Increased department's productivity by 15%, streamlined processes

. Reduced freight cost 5 %, negotiated volume discounts with couriers

DataServ Computer Maintenance Inc., Eden Prairie, MN.

1985-1993

Manager, Field Distribution

. Provided leadership to inventory personnel in district offices

. Managed monthly P/L generated annual operating budget

. Coordinated the overall delivery of spare parts to service technicians

nationally

. Reduced freight cost by 3%

. Decentralized corporate inventory and re-distributed to strategic

field locations

. Reduced new parts purchases by 4%

EDUCATION

Bachelor of Science, Business Administration

Peru State College, Peru, Nebraska

CERTIFICATION

Certificate, Kaizen/ Lean Manufacturing Colby Associates, Fort

Mitchell, KY



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