Service Manager
Resume:
David D. Davis
Eldorado, Ohio
45321
Cell#937-***-****
acez14@r.postjobfree.com
Occupational Objective: To secure a position with a growing and progressive company that respects and
rewards hard work and initiative.
Career Experience:
Aug 13 to Present: Travel Centers Of America
6762 St Rt 127
Eaton, Ohio 45320
Position: Truck Service GM
Responsibilities: Run all day to day duties and functions of department.
Keep payroll and expense's within budget. Maintain high shop
productivity, while minimizing overtime and cost overages. Work with
other profit centers to insure a high level of customer satisfaction.
Use computer software designed for T/A.
July 10 to Aug 13:Wetzel Ford
4500 National Rd. East
Richmond, Ind 47374
Position: Service Manager
Responsibilities: Work with customers on the phone and at the service
counter. Take and set appointments. Evaluate customer needs. Sell needed
services, and maintenance. Work with technicians to complete work in a timely
manner and per estimate. Work within the service department and with the
other departments to maintain a high degree of customer satisfaction. Use
ADP software.
Apr. 10 to July 10:Richmond Toyota
5601 National Rd. East
Richmond, Ind 47374
Position: Asst. Service Mgr.
Responsibilities: Talk to customers in the service lane and on the phone. Set appointments, prepare and
present work estimates. Help supervise service staff and maintain work flow in and out of the shop. Work
with extended
warranty companies. Work with other departments to maintain high customer satisfaction. Use Reynolds
and Reynolds software system.
Jan. 08 to Sept. 09: Tires Unlimited, Dayton Ohio
4742 Wadsworth Rd.
Dayton, Ohio 45414
Position: Customer Service
Responsibilities: Talk to retail, and wholesale customers at the service
desk and on the telephone. Prepare estimates and sell the product.
Take incoming internet phone calls. Order tires as needed from various
vendors. Insure customer satisfaction. Use software system prepared for
Tires Unlimited.
April 05 to Jan 08: Dale Carter Ford, Chrysler, Eaton Ohio
510 South Barron St.
Eaton, Ohio 45320
Position: Service Manager
Responsibilities: Take all incoming service phone calls, schedule all work. Prepare and present all
estimates. Supervise service staff. Plan and maintain shop training. Work with sales and parts
departments to help insure customer satisfaction. Prepare, input, and correct all manufacturer warranty,
and service contracts. Used Auto-Soft software system.
Nov.04 to April 05:Precision Tune Auto Care, Dayton Ohio
4439 North Main St.
Dayton, Ohio 45405
Position: Store Manager
Responsibilities: Run day to day operations of repair shop and lube center. Talk with the majority of the
customers and prepare most of the estimates. Train lube manager and alternate service writers. Price and
order parts, maintain relationships with outside vendors. Control shop expenses and costs. Used software
system made specifically for Precision Tune.
Jan.04 to Nov.04: Dale Carter Ford, Chrysler, Eaton Ohio
510 South Barron St.
Eaton, Ohio 45320
Position: Service Manager
Responsibilities: Take all phone calls into the service department, schedule all work. Prepare and present
all estimates. Supervise service staff. Maintain shop training. Work with sales and parts departments to
help ensure customer satisfaction. Prepare, input, and correct all manufacturer warranty, and service
contracts. Used Auto-Soft software system.
Sept. 99 to Jan. 04: Tuffy Auto Service Center, Richmond Indiana
4745 National Rd. East
Richmond, Ind 47374
Position: Service Manager
Responsibilities: Over see day to day operations, supervise service staff. Prepare and present estimates.
Price and order parts. Work with and maintain relationships with outside vendors. Control shop expenses
and costs. Used software system made for Tuffy Auto Service Centers.
July 99 to Sept. 99: Hormel Motors, Oxford Ohio
Position: Parts and Service Manager
Responsibilities: Oversee service, parts, and clean up staff. Schedule and work with service customers.
Prepare and present all estimates. Oversee daily operations of the service and parts departments.
Prepare, input, and correct all manufacture warranty, and service contracts. Used ADP software system.
Feb. 96 to May 99: Hamilton Motors, Greenville Ohio
5484 State Rt. 49
Greenville, Ohio 45331
Position: Service Manager
Responsibilities: Oversee day to day operations of the service and clean up departments. Worked with
the majority of the customers and presented most of the estimates. Maintained shop training. Maintained
low warranty receivables. Used ADP software system.
Sept. 93 to Feb. 96: Hoosier Automotive, Richmond Indiana
3505 Chester Blvd
Richmond, Ind 47374
Position: G.M., and Dodge Service Manager
Responsibilities: Oversee daily operations of the service dept.. Maintain shop training. Kept warranty
receivables low. Worked with all the customers and presented all of the estimates. Used ADP software
system.
June 92 to Sept. 93: Richmond Auto Mall, Richmond Indiana
5701 National Rd. East
Richmond, Ind 47374
Position: Service Advisor
Responsibilities: Supervised service staff. Worked with majority of the customers. Prepared and
presented the majority of the estimates. Corrected domestic and import warranty.
Military Experience: U.S. Marine Corps: Sept. 78 to Dec. 82
Honorably Discharged
Education: U. of Maryland, City Colleges of Chicago, Embry Riddle U., Miami U.,
Chrysler/G.M./Mercedes/Ford-Service,Sales,&Management Training, NADA Mgt. Training, OADA Mgt.
Training, Net Profit Mgt. Training, and Atcon Mgt. Training.
References:
Vera Houpt
Work-888-***-****
Home-937-***-****
Jeff Upchurch
Work-765-***-****
Home-765-***-****
John Holsapple
Cell-937-***-****
Home-937-***-****
Mike Fasick
Cell 937-***-****
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