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Customer Service Data Entry

Location:
Houston, TX
Salary:
16
Posted:
July 14, 2014

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Resume:

Shawnta D. Godfrey

[pic]

*** ********* **. *** ***

Houston, TX 77090

aceyyl@r.postjobfree.com Phone: 832-***-****

Career Objectives

To be associated with a company where I can utilize my skills and gain

further experience while enhancing the company's productivity and

reputation as well as to grow in leadership and knowledge.

Work Experience

04/07/14-05/07/14

Panalpina

Project Coordinator

. Handling problem resolution with customers, service providers and

Logistics Centers

. Preparation of all supporting documentation

. Preparing and filling Shipper's Export Declaration (SED) to the

Automated Export System (AES) for US Shipments

. Facilitate claims process with customer

. Gather, review, analyze and evaluate business systems and client

needs

. Regular follow up with our clients through email

. Perform advanced daily tracks and trace customers

. Communicating with service providers with daily order registration,

delivery confirmations, POD, and other issues as required

. Entering data related to customer orders for logistics services using

a variety of applications and propriety systems

08/17/09-07/26/13

Export Specialist III

Ceva Logistics

. Organizing various kinds of logistics related information and regular

follow up with the shipping companies

. Handling problem resolution with customers, service providers and

Logistics Centers

. Preparation of all supporting documentation

. Preparing and filling Shipper's Export Declaration (SED) to the

Automated Export System (AES) for US Shipments

. Facilitate claims process with custom

. Gather, review, analyze and evaluate business systems and client needs

. Regular follow up with our clients through email

. Perform advanced daily tracks and trace customers

. Entering data related to customer orders for logistics services using

a variety of applications and propriety systems

. Maintaining accurate records of daily orders, electronically and

hardcopy versions

. Coordinating multiple schedules for a variety of service providers in

the daily effort to complete order demand

. Responding to customer and management inquiries regarding service

schedules, inventory & shipment status

. Communicating with service providers with daily order registration,

delivery confirmations, POD, and other issues as required

. Maintaining daily reports to ensure orders and schedules are completed

. Overseeing the Systems Development work and computerized all the major

activities of the company

. Establishing and maintaining strong communications with customers

. Preparing and handling various contracts and LC export documentation

10/04/07-06/05/09

DHL

Accounts Receivable/Refunds

. Provide timely and accurate maintenance of the company's receivables

. Post 150-250 payments weekly to customer account

. Provide support and training for field personnel concerning billing

adjustments, overcharge claims, and refunds to customer accounts after

careful review

08/15/06-10/13/06

Icon Consultants

Cash Applications

. Prepare daily cash applications package, ensuring all cash is posted

to correct companies

. Prepare all ACH files for upload and applications

. Prepare and charge all credit card customers on a routine basis, or as

prescribed by payment plan

. Maintain and update all customer ACH information

. Invoice all NSF rejects and ensure to communicate to collections

specialists

02/28/06-06/12/06

Resource Staffing

Data Entry

. Prepared documents for data entry

. Verified, updated and corrected source documents

. Entered data into designated database and forms

. Recorded all tasks and activities

. Prepared and submitted reports

. Routed data to appropriate staff

. Researched and retrieved requested data

. Performed daily control functions

08/01/04/01/01/05

Self-Employed

Child Care Provider

. Keep records of every child, including day by day observations and

information regarding activities, meals served, and medicine

administered

. Systematize and store toys and materials to make sure order in

activity areas

. Operate domestic daycare centers inside businesses

. Make bottles germ-free and prepare formulas

. Provide counseling or treatment to emotionally disturbed or offending

children

. Hold up children's emotional and communal development, encouraging

understanding of others and optimistic self-concepts

. Wash toys and play equipment

. Order children and recommend or start other measures to control

performance, for example caring for own clothing and picking up toys

and books

. Make out signs of emotional or developmental troubles in children and

carry them to parents' or guardians' attention

. Teach children in health and personal habits for example eating,

resting, and toilet habits

07/01/02-07/01/04

Homemaker

Maternity Leave

05/23/01-06/17/02

Kelly Services

Exult Disbursements

. Enter Accounts Payable Invoices into SAP. Verify and check paperwork

for proper PO approval process per procedure.

. Compile a system for filing and maintaining records for financial

information.

. Complete and confirm the necessary information (i.e. paid stamp and

check number) is attached to vendor files and reports.

. Remove any files with missing information and report to Accounting

Supervisor.

. Responsible for administrative communications: updates telephone

greetings, checks voice mail, voice mail upkeep, etc.

. Preparation & recording of cash disbursements.

. Preparation & disbursement of checks.

06/12/00-03/09/01

JMC Homes

Payroll

. Processed payroll (weekly, bi-weekly, exempt, non-exempt employees and

commission earnings)

. Maintained a high level of customer service including timely response

to inquiries via phone or e-mail

. Worked closely with HR department to ensure accurate benefit

deductions and employee record keeping

. Knowledge of federal, state, and local wage and hour laws

. Compiled statistical data to report payroll allocations

. Processed wage and payroll adjustments

. General office support, filing, faxing, copying

. Created Excel spreadsheets to organize data

05/01/99 - 06/01/00

Account Temps

Accounts Payable/Receivable

. Managed the accurate and timely processing of up to 20,000 invoices

($1M) per month for large, multi-site organizations. Assessed and

closed A/P sub-ledger on a monthly basis, validated content and

resolved various issues.

. Implemented next-generation technologies and process automations

(including new EDI and ERP systems) to foster an environment of

continuous improvement. Trained users and served as the primary "go-

to" troubleshooter on these new systems, which propelled efficiency

gains and significant time- and cost-savings.

. Facilitated "no-fault" internal and external audits as a result of

sound recordkeeping and thorough documentation.

. Instituted thorough cross-checking of pack-lists, receivers and

invoices that halted a previous history of thousands of dollars in

overpayments to suppliers.

. Renegotiated payment terms with dozens of suppliers/vendors from Net 7

to Net 60 days for manufacturer emerging from bankruptcy. Improved

cash flow and helped facilitate company's return to profitability.

. Composed effective accounting and ad-hoc reports summarizing A/P data

for supply chain, HR and other departments.

Education and Training

Mansfield Business School (Word Processor)

Sam Houston State (Account Courses)

Klein Forest (Diploma)

Additional Skills

. Microsoft Office

. C2C

. SAP

. WorldPort

. Internet Explorer

. Oracle

. Logis Ocean/Air

. Type 50-60 wpm

. AS400

. FOS

. Centrix

. Bams

. XCP



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