HATEM ISSA EL-SARRAF

IT Supp ort E ngi nee r

Addres s : 18 Zaki S treet,E l Dah er,Cairo,Eg ypt.

T elephone: 0020- 24829948. M obi le: 0-020-****-***-** 5.

Email: H sarraf@ccc.c om.eg – H _sarraf@hotmai l.com

E X PE R I E N C E S UM M A RY

Ov er 8+ years work experien ce in IT field inc lu ding S ys tem Engineeri ng . W orked in Ph ysical an d

R emote environment. T rou bleshooting operating S ys tems & N etworks infras tructures . LAN/

W AN/ H ardware/ S oft war e exp erien ce, maintai ning the deliv er y of I.T. s ervices and tec hno log y

projec ts . U p-to-date o n I.T. dev elopments .

E D U C A T IO N

B.Sc . Electr ical Eng ineer ing – Communication & El ectr onics D e p ar t me nt

Modern Acad emy for Eng ine er ing & T e c h n o l o g y

- Graduation Y ear: 2005.

- Ov erall Grade: Good.

P R O F E S S I O NA L E X P E R I E N C E A N D A C H I E V E M E N T S

CONSOLIDA TED CONTRA CTORS GROUP S.A.L. (OFFSHORE) (CCC).

E GYPT

- Oct 2011 – Present.

- Project: S harm El-Sheikh R es ort Proje ct (SSP).

- T itle: IT S upport Engineer.

- M ar 2011 – S ep 2011.

- Project: N ew Cair o Area Office (CAO).

- T itle: IT S upport Engineer.

LIBYA

- Oct 2010 – Feb 2011.

- Project: T ripo li’s T owers Comp lex (T T CP).

- T itle: IT S upport Engineer.

- M ar 2008 – S ep 2010.

- Project: S ebha Internationa l Air port (SIAP).

- T itle: IT S upport Engineer.

E GYPT

- M ay 2006 – Feb 2008.

- Project: S audi Embass y,Cons ulate & S taff R es idence (S EP).

- Project: S herato n H e liopolis H otel (Pa rt T ime).

- T itle: Jr.IT S upport Engineer.

J O B D ES C R IPT IO N

- Es tablis hing and s up porting t he compan y's technical v ision and leading a ll as pe cts of the

compa ny's techno log y dev e lopment un der the g lobal cor porate s trategy for the CCC b usiness

unit.

- Planning, ins tallatio n and m aintena nce of a ll s ys tems and s torag e infras tru ctur e for a mix of

produ ctio n an d deve lopment environme nts .

- Provides s upport and manag es us er logins to v arious s ys tems including O perating s ys tems,

routers, s erv ers, etc.

- Provides reco mmen dations and bes t practices to p rojec t manag e rs rela ted to us er s ecurity

s et-up for new appli cations/i nitiativ es.

- Adminis tration, Config uration an d T roub leshoo ting and s up port of W indo ws 2000/2003 /2008.

- Adminis tration, Config uration an d M anaging Activ e Director y,DNS, DH CP, W INS, IIS,Services .

- Adminis tration, Config ura tion a nd T roub leshooting of M s Ex chang e s erv er 2000/2003/2010.

- M anaging an d maintaining Fi les and pri nts S erv ers .

- S etting and t roub leshooting T CP/IP infras tru ctur e.

- N etwork infras tru cture des ig n, implementa tion an d mainte nan ce.

- Adminis tration, Config ura tion an d T roub leshoo ting of M s ISA 2004/2006.

- Ins ta lli ng, Adminis tratio n, Config uratio n of VM wa re v Sphere.

- S upport of IT har dware infras tru ct ure, H ardware i ns tallation (Plotters, printers ; s canners,

digital s enders, S erv ers, Auto loaders back u p dev ices ).

- S up port s oft ware config uratio n M S Operating s ys tem, M S Office s uite, AutoCAD, Various

applications (Upg rade, hot fix es And other u pdates ).

- Des ig n offering and pri cing for the pr ojects and s atis fy there IT nee ds.

- M aintain operations d ocumenta tion with Daily log file and alert moni toring .

- Pr odu ctio n infras tru cture ba ckup an d rec ov ery.

- N etwork monit oring an d trou ble-s hooting an d pro blem s olving abilities dev e lope d.

A D V A NC ED SK I L L S A ND K NO W L ED GE A R EA S

W indows S erv er 2000/03/08 Various applications /s ys tems Printers ins tallation

W indows XP/vis ta/7/8 Network a dminis tration Disas ter rec ov ery

M icrosoft Ex cha ng e 2000 /03/10 S ecurity (inc. antivirus ) W ANs / L ANs

M icrosoft ISA 2004/2006 H ardware insta llation VM ware v Sphere

C ER T IFIC A T IO N

M CS A M icrosoft Cer tified S ys tems Adminis trator 2003.

MCTS M icrosoft Cer tified T e chn olog y S pe cia lis t.

MCP M icrosoft C ertified profes sional.

C O UR S ES

- CC N A Cis co Certified Network Associate.

- Eng lis h cours e in the American U ni v ersity i n Cai ro (A .U.C.).

- Conv ersation cours e in the Britis h Council H elio po lis .

S UMMER T R A INING

- Eg ypti an R adio & T V Unio n – ER TU.

- S AKR Factory – Arab Organiza tion fo r Indus tria lization.

- Arabic I ns titute f or T echno log y.

L A NGUGES

- Arabic: M other T ongue.

- Eng lis h: V. Good.

P E R S O N A L I N F O R MA T I O N

- Date of Birth: 4 / 7 / 1983.

- Nationa lity: Eg yptian.

- M ilitary S tatus: Ex emption.

- M arital S tatus: M arried.

- Driving : L icens e s ince 2001.

R efere nces avai lable on re ques t.

Contact this candidate