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Customer Service Registered Nurse

Location:
United States
Posted:
July 13, 2014

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Resume:

Jolie Hoffman, RN

((

***** *********** *****

Taylor, Michigan 48180

313-***-****(h) or 313-***-****(c)

aceynr@r.postjobfree.com

SEEKING RN POSITION

I can offer your organization an honest commitment to culturally competent

and patient focused care. I will provide the organization with a sound

understanding of nursing knowledge and practice while providing patients

with the utmost compassion and sensitivity.

PROFESSIONAL QUALIFICATIONS

( Licensure: Registered Nurse, State of Michigan #470-***-****

( Acute Physical Medicine and Rehabilitation Staff Nurse experience

( Hospice RN Case Management experience

( Computer literate

( Strong organization and communication skills

( Dedication to promoting comfort, empowerment and a sense of well being

for the patient and family

( Remain calm and professional during times of critical need

( Readily develop rapport with patients, staff and physicians

NURSING EXPERIENCE

1/2014 - 4/2014 Residential Hospice ( Troy, Michigan 48083

RN Case Manager

( Instrumental in assisting President of Residential Hospice in

acquiring Affinity Hospice of Life

( Successfully managing a patient case load of 17 while maintaining

100% patient/family satisfaction

( Creating and establishing chart system for private residence

patients; improving communication among care givers, family members and

Residential Hospice nursing staff

Responsible for: Providing end-of-life care including comfort care and

symptom management. Assessing the ability of the caregiver to meet the

patient's immediate needs upon admission and throughout hospice admission.

Completing assigned visits; admissions, discharges, deaths and routine

nursing care based on staffing and patient/family needs. Providing after

hours on-call visit assistance. Ongoing support and education for patients

and their family during end of life care. Familiar with Hospice Palliative

Performance, Karnofsky Performance and Functional Assessment scales and

criteria needed for admission and re-certification into hospice. Actively

participating in IDG meetings and implementing/revising the Plan of Care to

meet the patient's and family's needs. Accurate and timely electronic

charting using HCHB PointeCare system

5/2013 - 1/2014 & 3/2012 - 10/2012 Affinity Hospice of Life (

Southgate, Michigan 48195

RN Case Manager

. Successfully managing a clinical team of 1 LPN and 3 CENAs with a

patient case load of 12

. Earning the "Whatever It Takes and Then Some Award" for excellence in

customer service

. 100% patient/family satisfaction for nursing care

Responsible for: Providing end-of-life care including comfort care and

symptom management. Assessing the ability of the caregiver to meet the

patient's immediate needs upon admission and throughout stay. Completing

assigned visits; admissions, discharges, deaths and routine nursing care

based on staffing and patient/family needs. Providing after hours on-call

telephone assistance and making nursing visits as needed. Ongoing support

and education for patients and their family during end of life care.

Familiar with Hospice Palliative Performance and Functional Assessment

scales and criteria needed for admission and re-certification into hospice.

Actively participating in IDT meetings and implementing/revising the Plan

of Care to meet the patient's and family's needs.

1/2011 - 5/2013 DMC - The Rehabilitation Institute of Michigan (

Detroit, Michigan 48201

Staff Nurse

. Member of RIM Evidence Based Practice Committee - Leadership projects

include: Decreasing Patient Falls in the Hospital Setting (group

project) and Rehabilitation of the Oncology Patient (independent

project)

. Volunteer for Unit Based Practice Council - Leadership projects

include: Improving Hand-Off Communication (independent project)

Responsible for: Providing care for patients with physical disability and

chronic illness. Assessing the physical, psychological, sociocultural, and

spiritual needs of clients and their families, as well as their educational

and discharge requirements in order to formulate nursing diagnoses.

Coordinating educational activities and using appropriate resources to

develop and implement individualized teaching and discharge planning.

Performing hands-on nursing care

by utilizing the nursing process to achieve quality outcomes for clients.

Coordinating nursing care activities in collaboration with other members of

the interdisciplinary rehabilitation team to facilitate achievement of

overall goals.

5/2007 - 3/2009 Oakwood Annapolis Hospital ( Wayne, Michigan 48184

Nurse Aide/Nurse Extern

Responsible for: Providing quality acute care nursing for adult to

geriatric patients while exercising the five steps of the nursing process.

Performing complete & focused physical assessment; alerting the RN to

changes. Assisting with nursing care plan; evaluating plan for

effectiveness of interventions. Assisting patients with activities of

daily living. Providing physical & emotional comfort. Obtaining vitals.

Ambulating patient. Monitoring & documenting Intake and Output.

Performing blood glucose checks. Obtaining and delivering specimens.

Answering call lights in a timely manner. Computerized charting.

Communicating with patients, family and hospital staff while protecting

confidentiality.

NURSING EDUCATION

8/2006 - 8/2009 Henry Ford Community College ( Dearborn, Michigan 48128

Major: Nursing Graduation Date: August

2009

Degrees earned: A.A.S. - Nursing, A.A. -

Liberal Arts

Dean's List, Nursing Academic Scholarship

Recipient

PROFESSIONAL ORGANIZATIONS

12/2012 - Present Associate Member of the Michigan Nurses Association

12/2012 - Present Member of the American Nurses Association

REFERENCES, LETTERS OF RECOMMENDATION AND SALARY HISTORY

Will be made available upon request



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