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Customer Service Sales

Location:
El Dorado Hills, CA
Posted:
July 13, 2014

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Resume:

Joseph John Carlson

aceyls@r.postjobfree.com

916-***-****

**** ****** **

Cameron Park, CA 95682

My name is Joseph Carlson and I want to be a manager/supervisor. I have

exceeded sales goals given to me by successfully managing over 300 active

accounts. I have successfully run a non-profit organization consisting of

over 400 members. I have achieved a bachelor's degree in

business/management. Working well with others, being understanding,

establishing a defined direction, and strong leadership skills, are a few

traits that make me the perfect candidate for this position.

EXPERIENCE

Viva International Group

Sales Representative - 19/Sep/2011 - Present

Responsible for maintaining over 300 active accounts in the field.

Sell in new products to optometrists and ophthalmologists, and

maintain current products. Required to work directly with management

to resolve problems.

Masonic Charity (non-profit)

President - 08/Dec/2012 - 10/Jan/2014

Responsible for running a charitable organization consisting of over

400 members. Responsible for leading and delegating charitable

functions to teams, and team leaders. Responsible for maintaining a

budget, and working closely with financial leaders. Responsible for

disciplinary action, when deemed necessary. Responsible for creating

and participating in charity functions.

Altair Eyewear (Vision Service Plan)

Inside Sales - 02/Mar/2009 - 16/Sep/2011

Responsible for maintaining and growing business in a defined

territory. Required to manage over 250 accounts and

have excellent skills in Microsoft Word, Excel, and Office. Required

to work directly with management to solve problems, and create new

ways to gain business. Required to have great communication skills.

Required to have an innovative mindset when managing established

business, to insure satisfaction. Required for having optical

knowledge and how to calculate statistics to improve sales.

VSP Lab (Vision Service Plan)

Inside Sales/ Outside Sales - 04/Sep/2007 - 02/Mar/2009

Responsible for maintaining and growing business, in a defined

territory. Required to manage over 200 accounts and to have in depth

knowledge of Microsoft Word, Excel, and Office. Responsible for having

knowledge of claim submission, lab processes, frame design, and Rx

fabrication. Required to have excellent problem solving skills with

inside and outside business partners. Responsible for working directly

with management to solve problems.

Vision Service Plan

Customer Service Representative - 05/Jul/2006 - 04/Sep/2007

Responsible for answering telephone inquiries ranging from routine to

complex situations; including doctors, members, and benefit holders.

Responsible for having in-depth knowledge of plans, products,

services, processing transactions, policies and procedures for claim

payment, billing errors, complaints and grievances. Responsible for

having in depth knowledge of DOS, Microsoft Word, Office, and Excel.

Fleming Distributing

Outside Sales - 01/Aug/2005 - 05/Jul/2006

Responsible for delivery, sales, and restocking of car lubricants and

flushes to clients throughout Northern California. Responsible for

resolving customer service, support, grievances and resolutions.

Responsible for data communications, telecommunications, reports and

logs on all clients and their products.

Borders Books

Supervisor - 02/Aug/2004 - 02/Aug/2005

Responsible for Managing the products and personnel in the music

department. Responsible for scheduling employees shift/hours.

Responsible for resolving grievances among clients and employees.

City of Folsom

Park Supervisor - 02/Jun/2003 - 05/Jul/2006

Responsible for assisting park manager with duties and supervision of

employees. Responsible for monitoring the daily functions of the park,

enforcing all rules, and notifying proper authorities of safety issues

involving the park and cashier. Responsible for conflict resolution

between clients and employees.

Kelly Moore Paints

Sales Personnel - 02/Jan/2003 - 07/Jul/2003

Responsible for mixing paint, Customer Service, unloading and loading

freight, cashier. Responsible for custom paint mixing.

Marks Hallmark

Outside Sales - 02/Sep/2002 - 26/Feb/2003

Responsible for sales and deliveries to outside stores in the greater

Sacramento, and bay areas. Responsible for interaction with store

personnel and customers.

City of Folsom

Maintenance Personnel - 10/Jun/2002 - 06/Sep/2004

Responsible for pool and ground Maintenance

Mountain Mikes Pizza

Line Personnel - 07/Aug/2000 - 10/Jun/2002

Responsible for daily set- up, preparation and ordering of food and

supplies. Cashier.

ACCOMPLISHMENTS

I can achieve results. For example, I was named rookie of the year for

the most sales in 2011.

I can lead people. For example, in 2012 I lead a non-profit

organization that consisted of over 300 people.

I can dissolve problems. For Example, I was able to help two employees

overcome differences and both keep their jobs.

I can sell. For example, I was able to hit sales targets by 148% to

goal in 2012.

I can influence people. For example in 2012 I presented in front of

over 150 people in a subject matter I know very well.

I can teach. For example, I was asked to help new sales people "learn

the ropes" in my current position.

EDUCATION

University of Phoenix

Business/Management

BS

SKILLS

Management

Sales

Marketing

Teaching

Leading

Supervisor



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