Lisa B. Olsen, CPCU

**** ** ******* **. ********, OR 97202 971-***-****

aceyl2@r.postjobfree.com

Background Experienced insurance professional in claims, claims management and sales.

Additional education in underwriting and risk management.

Experience Independent Insurance Agent July 2013 to present

-Oregon Life, Health, Property and Casualty licenses; Medicare certified

Experience: enrolling individuals in Cover Oregon:

-Explain the provisions and coverages of the health insurance policies, and the

application process through the Exchange.

-Follow-up with Cover Oregon for application statuses and to resolve pending

application processing issues, and obtain updates for frequent procedural changes.

-Contact health insurance providers for plan and network details to assist clients in

selecting the most suitable policies to meet their needs and budgets.

Farmers Insurance Exchange October 1989-March 2013

Portland, OR; Los Angeles, CA

Field Claims Representative

-Conduct interviews, gather detailed information, and complete investigations on

injury and property damage claims made under auto, homeowners, and commercial

policies of insurance.

-Analyze coverage issues with respect to the policies of insurance and case law.

-Obtain all necessary medical documentation (records and bills) in compliance with

HIPAA, to complete proper review of CPT and ICD9 coding to evaluate injury claims for

settlement. Review and analyze related property damages estimates and photos.

-Contact injured parties and legal representatives to negotiate settlements of claims

-Negotiate reimbursement of medical bills with providers and insurance carriers.

-Direct and support subrogation for injury and property damage claims

-Manage litigation on Oregon, California, and Washington cases.

Branch Claims Supervisor (1996-2004)

-Training and supervision of 6-7 liability claims representatives in fast-paced

environments (Los Angeles and Portland Metro area) with consistent involvement in

litigation. Claims auditing, reporting, budgeting, and performance management.

-Property/Catastrophe experience (management trainee)-Northridge Earthquake.

Performed as Coverage manager, training supervisor, and expense manager.

Education Bachelor of Arts-International Commerce

San Diego State University

Qualifications/ Chartered Property Casualty Underwriter designation

Interests ARM 54, ARM 55, AMIM 121, ARe 141

Arbitration Forums panelist

Architectural Heritage Center volunteer

Languages Portuguese, some Spanish (claims/medical)

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