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Donna Hearon

P rofessional Summary

Seeking a Challenging position utilizing my Clerical, customer services

and management skills

Experience

Aug 2010 to Dec 2012

Cumberland County Board Of Education Fay NC

C ustodian

Report to head custodian who is responsible for the direction in the school

Clean and sanitized restrooms using established practices and procedures, refill restroom

dispensers

Clean, dust and wipe furniture, sweep, mop or vacuum floors, and empty trash containers in

classroom and hallways.

July 2009 to present

West At Home Omaha NE

At Home Customer Services Rep

Answer inbound calls and assist customers with sales purchase

Successfully assist customers in merchandise selection

Research request, checked availability, and, if necessary, recommended alternative

products

Oct 2005 to Mar 2012

Cumberland County Board Of Education Fay NC

S ubstitute teacher

Replace all regular teachers

Administered all lesson plans left by teachers

Provide intervention and classroom conflict resolution

Jan 2000 to Jun 2005

Sprint Fay NC

Customer Services Representative

Analyzed communication needs of residential customers

Identified problems, diagnosed cause and determined corrective action

Demonstrated skillful communication and negotiation

References

References available on

request.

Contact this candidate