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Sales Customer Service

Location:
Minneapolis, MN
Posted:
July 14, 2014

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Resume:

KUSHALA GOLAP SHARMA

**** * ***** **, #***, Minneapolis, MN 55431

Mobile Number: 267-***-****

acey0n@r.postjobfree.com

SUMMARY

Equipped with an MBA, in Information Systems Management from the University of Tampa.

More than five years of experience in real estate, marketing, sales, project management and client

relations across countries.

Software competencies in SAP, Windchill PDMLink 10.2 M010 and Windchill PDMLink 10.1 M010,

AutoCAD, Sketchup, 3D Max and Illustrator. Excellent computer skills in Microsoft Office Products (Word,

Excel, Outlook, PowerPoint).

A committed leader with excellent interpersonal skills, keen attention to details and a reputation of

establishing creative strategies for optimizing internal operations and external customer satisfaction.

Expert level proficiency in spoken and written French and English.

Basic German

EDUCATION

University of California, Berkeley University of Tampa

University of Pune,India Certificate of Architecture MBA (Final Year)

Bachelor ofArchitecture Summer - 2010 Information Systems

(2004-2009) Management

GPA: 3.5 GPA: 3.95

EXPERIENCE

SAP Functional Consultant

• Sales & Distribution:

Manipulation of Customer Master Record, create Sales Order, Delivery Notes

for Sales Order etc

• Material Management:

Create PO, Goods Receipt for PO, Create Invoice Receipts from Vendor, Post

Payment to Vendor etc

• Production Planning:

Manipulate Material Master Record, Change Routing, Create Sales and

Operation plan, Transfer Sales and Operation Plan (SOP) to Demand

Management and Run MPS with MRP etc.

• Financial Accounting:

Create Bank Account, Expense Account and Reconciliation Account in General

Ledger, Create Vendor Master Record, Create Invoice Receipts for Expense

Accounts and Run Financial Statement

• Cost Accounting:

Create Cost center, create statistical key figure, create secondary cost

element, plan number of employees, plan activity output, plan primary cost

inputs, and create assessment

• Human Capital Management:

Create positions and career, define requirements, hire employees, enter

applicants master data, prepare hiring, hire applicant, maintain qualification

profile, execute career planning, creating and booking a training event, prepare

and perform appraisal, transfer/promote employee

• Warehouse Management:

Display material inventory, receive goods, run bin status report, create transfer

order, create stock transport order and create goods issue.

• Configuration:

Define company code, business area, empty chart of accounts, maintain

controlling area, define credit control area, define variants for Open Posting

Period, define field status variants and enter global parameters

MBA Project (Internal): Comparative Analysis of Human Capital Management in

SAP and Microsoft Dynamics GP 10

• Presented White Paper describing and comparing Microsoft Dynamics GP10 with

SAP ECC 6.0 in Human Resources with a focus on how both systems executes a

profile matchup, creates an event, books an event and follows up the event.

PAST EXPERIENCE

Design A Consulting, Mauritius (www.designaltd.com)

Architect and Project Manager

1. In charge of conceptualization and aligned objectives and time schedules of different design

teams.

2. Assisted the Director in real estate and customer relations.

3. Introduced and supervised Customer Relationship Management Programs to build and sustain

loyal customer base.

4. Conducted client meetings in various countries.

5. Ensured accurate flow of information among clients, architects and marketing team.

6. Led cross-functional and multi-cultural teams.

7. Trained junior architects.

8. Tracked progress and reviewed project tasks.

9. Successfully represented the organization at the Indian Ocean Home Expo.

Non-profit Organization, Mauritius

Owner/ Founder

1. Started a non-profit organization, focusing on children with special needs and teen pregnancies.

2. Helped in their rehabilitation and reinstatement in the society by collaborating with other non-

governmental organizations.

3. Responsible for marketing and raising awareness about drugs, alcohol and other societal issues

facing adolescents.

4. Coordinated various fund raising events in multiple locations of the country.

PROJECTS – CONSULTING

Supply Chain Management – City of Angel’s Hair and Nail Salon and Spa (Carrollwood, Florida)

(www.cityofangelssalon.com)

1. Optimizing the number of suppliers, their evaluation and certification process.

2. Supplier and Customer relationships management.

3. Greening the supply chain.

4. Internal and external customer satisfaction evaluation.

5. Recommendations about purchasing system and forecasting.

6. Facility location using Weighted Factor Rating Model

7. Continuous Improvement considerations

Customer Relationship Management – Sacred Heart Church (Downtown Tampa, Florida)

(www.sacredheartfla.org)

1. Helped launch the Youth Ministry

2. Improved visibility and socialization by using social media and promotions

3. Surveyed ‘customers’ to enhance customer service and build a loyal customer base.

4. Competitor analysis and SWOT analysis to better position the church.

5. Recommendations to improve the Church’s service offerings.

Customer Defections – Design A Consulting (Mauritius) (www.designaltd.com)

1. A research program to track and analyze defections

2. How information could be disseminated to key constituents in the organization.

3. Development of a Customer Relationship Management program.

ACCOMPLISHMENTS AND HONORS

Invitation to join the National society of Leadership and Success, Sigma Alpha Pi

International Student Organization, University of Tampa

Distinguished in French Examinations by the Alliance Française de Maurice

National award for ‘Needs and aspirations of Youth of Mauritius’

Gold medal in discus throw at district level

Silver medal in javelin throw and bronze in shot put at national level

Winner of debate on social values organized by College of the Air, Mauritius

Winner of paper presentation on environmental issues faced by Mauritian beaches .

Certifications

SAP (expected)

Authorized to work anywhere in USA.



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