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Customer Service Manager

Location:
Ozark, AL, 36360
Posted:
July 14, 2014

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Resume:

Richard (Rick) G. Chapman

*** *** ****** ***

Dothan, AL 36305

Phone: 770-***-****

acey0l@r.postjobfree.com

Objective Seeking employment within a company where my skills and experience can

be utilized effectively to assist in growing the company and its customer

base. Enjoys and maintains positive work environment with high energy,

proven success and leadership while working within a team-based

atmosphere.

Industry Management experience - 15+ years in the propane industry

Experience Propane industry experience - 20+ years

Sales & Service Manager – 5+ years

Forestry Safety Trainer – 4+ years

Employment Ferrellgas, Dothan AL

Experience Safety Director – South Alabama/Southwest GA/Florida Panhandle

May 2012 – February 2014

• Responsible for DOT vehicle inspections and safety compliance

• Responsible for propane compliance

• Maintained records regarding safety compliance

• Provided leadership, direction and transition support for management,

employee and operational growth

• Developed and maintained excellent customer service by continually striving to

meet customer needs

L&L Propane (dba Thompson Gas SE), P.O. Box 390, Red Bay, AL

North Alabama Area Manager

November 2010 – January 2012

• Manager of acquisition and transition team during purchase of L&L Propane by

Thompson Gas SE

• Managed and supervised two area offices which provided in excess of 1.5

million gallons of propane per year

• Provided leadership, direction and transition support for management and

employees during ownership transition

• Developed and maintained excellent customer service by focusing on customer

needs during ownership transition

Heritage Propane, 154 Southeast Parkway, Franklin, TN

District Manager

December 2008 – June 2010

• Supervised district office which provided over one million gallons of propane

per year

• Responsible for logistics for the service department

• Responsible for compliance with safety codes and regulations

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• Worked with local architects in designing gas systems for hi-rise office

complexes.

• Provided leadership and direction for employee growth

• Developed and maintained excellent customer service

• Responsible for EBITDA results, which indicated growth within district

• Achieved Number One status for EBITDA of the sixteen offices located in

Tennessee

Georgia Gas Distributors, 6000 Lake Forrest Drive, Sandy Springs, GA

Residential Manager / New Home Sales Director

September 2001 - March 2008

• Worked with over 50+ contractors for new home construction

• Managed new home customers (averaged over 120 per year)

• Managed all residential service employees

• Maintained vehicles operations and compliance in fleet

• Supervised service department

Glo - Gas Inc., Roswell GA (company bought by Georgia Gas Distributors)

Route Driver / Area Manager

July 1997 – September 2001

Company was bought by Georgia Gas Distributors in September 2001

• Operated bobtail equipment

• Responsible for customer service

Blossman Gas, Hwy 5, Douglasville, GA 30187

Service Technician

July 1994 - November 1996

• Managed service work orders

• Installed new tank sets

• Repaired propane appliances

• Serviced/Maintained customers by completing gas checks

Douglasville Ace Hardware, 6530 Church Street, Douglasville, GA

30189, Sales / Service Manager

July 1989 - July 1994

• Managed power equipment sales and service

• Maintained top three sales level honors (state of GA) for Stihl power saws

• Maintained top five sales level honors (state of GA) for Snapper products

• Managed all repairs and service for power equipment

Education South Cobb High, Clay Road, Austell GA, Graduated, June 1977

Georgia State University, Atlanta, GA, Attended, May 1981

Georgia Tech (Construction Program), Atlanta, GA, June 2005

Residential home-based class in new construction and codes regulations

CETP, courses passed, May 2009 - Recertified October, 2013

References available upon request

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