Delon Alford, MBA

**** ****** **. ********, ** **086

615-***-****

Email: acexwn@r.postjobfree.com

Human Resources - Management - Training - Safety

Experienced manager level business professional with over 10 years of

extensive industry experience. Knowledgeable in benefits, training,

conflict resolution, employee relations, business development, client

retention, and all aspects of staff management. Additionally, possess a

combination of exposure and documented success in mentoring and coaching.

My intentions are to utilize my experience, education, and ability to

thrive in all work environments and organizational levels to assist in

enhancing overall organizational culture, management, productivity, and

increasing organizational communication.

[pic]PROFESSIONAL EXPERIENCE

US DEPARTMENT OF LABOR (JOB cORPS)/ Nashville, TN

Nov 2006 to Present

Job Placement Specialist

. Successfully placed over 150+ candidates at local Nashville employers

over the last 24 months while maintaining an 87% placement rate.

. Customized new hire training program.

. Participate in job fairs and other community events to identify

employment needs and preferred qualifications.

. Teach career readiness skills to all applicants for continued career

growth and maintain confidential client records.

. Document challenges, changes, and client updates in the market to an

electronic based system via Citrix CTS database.

A & A CLEANING SERVICES/ NASHVILLE, TN

Dec 2008 to Nov 2011

Owner/Operator

. Operated 15 plus commercial cleaning contracts at several Nashville-

based factories and office buildings while mentoring five staff

members. Directed all aspects of company operations: cleaning,

customer service, and employee training, and coaching. Consistently

held a customer satisfaction rating of 97 percent.

YMCA (Fun Company)/ NASHVILLE, TN

Aug 2006 to Nov 2006

Site Director

. Guided a staff of five Site Assistants in creating academic curriculums

and activities to 45 k-5th grade students.

. Performed community outreach to assist the children and their families.

. Lead after-school tutoring program.

Hertz Corporation/ BOSTON, MA

Dec 2004 to July 2006

Station Manager

. Led 35 customer service staff and 65 others in multiple departments

while maintaining a customer satisfaction rating of 95% or higher over

duration.

. Coached and trained participants of the summer internship program.

. Solved all customer issues and handled critical decision-making for the

customer service department.

. Maintained OSHA Safety inspections, equipment, and 300 logs in vehicle

maintenance bay.

Kelly Services (HR First)/ TROY, MI

May 2004 to Sept 2004

Lead Interview Specialist

. Supervised a staff of 18 Interview Specialists during peak summer

hiring season.

. Conducted over 1100 Behavior Based Interviews to recruit personnel to

fill 400 positions at three Pepsi Bottling Plants located in southeast

Michigan.

. Provided Oversight and coached all personnel in all matters relating

to staff performance and job development

EDUCATION

DAVENPORT UNIVERSITY Tennessee State

University

Masters of Business Administration (MBA) 2013

Bachelor of Business Administration (BBA) 2002

COMPUTER/TRAINING SKILLS

Microsoft Office, Citrix Database System, Change Mgt (CMS) Training,

Project Mgt (PMP) Training, Lean Six Sigma (SSLP) Training, and

Professional of Human Resources (PHR) Training. Currently working towards

certifications on CMS, PMP, and SSLP.

Contact this candidate