Christina D.Crenshaw

**** ********* **

Dallas Tx,75232

Cell972-***-****

acexvy@r.postjobfree.com

Objectives:

To secure a challenging position that will help me continue my professional development, and

allow me to utilize my current skills to help a company hit projected targets.

Education:

Graduated from City Foster High School June 1999

Profile

• Years of succeeding in customer experience.

• Trainer

• Foster team motivation

• First Call Resolution Trained

Synopsis of Achievements

• Efficient Phone etiquette

• Assisted with 4% growth per quarter of collection revenue

• Increasing customer satisfaction survey results, which resulted in reduced repeat

calls

Experience

RealPage

Account Receivable Customer Service Representative (November 2011 – October 2013)

• Initiate a high volume of collection calls on past due accounts.

• Receive 70-80 inbound calls throughout a full day of work consistently.

• Independently analyze each assigned account and execute a plan for collection

and reconciliation appropriately.

• Negotiate payment arrangements and payment reconciliation.

• Accountable for all aspects of contacting clients, account reconciliation,

including billing research, credit request submission and cash application

analysis.

• Interact frequently with inter-departmental associates for the purpose of resolving

outstanding issues.

• Work closely with management teams to maximize collections and provide

weekly reports to interpret and understand contract terms.

• Perform related duties and special projects as assigned.

Barrett Daffin Frappier Turner & Engel

Customer Service Representative (08/2009 – 01/2011)

• Respond to inquiries from clients, debtors and attorney’s regarding foreclosure

procedures.

• Responsible for all administrative and operational functions required to

process files completely to meet all legal requirements within the law

firm.

• Provided information to 3rd Parties regarding 3rd Party Sales.

• Recorded bankruptcy information Requested payoff and reinstatement

quotes.

• Reviewed and prepared Notices of Default and Acceleration to be mailed.

Countrywide (6/2004- 2/2009)

Home Retention Division Account Manager (2008-2009)

• Answered mortgagors and 3rd party inquiries regarding real-estate loans.

• Found solutions for customers who are encountering temporary financial

hardships.

• Resolved customer issues by identifying reasons for default and

establishing promises to pay.

Customer Service Representative (02/2006-2008

• Collected mortgage payments, outstanding fees, and corporate advances

• Received and responded to customer telephone inquiries regarding

real-estate loans in a high call volume call center.

PBX Operator (06/2004-02/2006)

• Maintained departmental quality and productivity standards. Cross

referred a variety of countrywide products and services.

• Completed inbound and outbound calls to current customers and corresponded

with customers via email communication

Skills

Microsoft Word

Systems BAS

EXCEL

Lotus Notes

Epicor

OMS

PowerPoint

AS400

PeopleSoft

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