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Customer Service Quality Control

Location:
Hawthorne, NJ
Posted:
July 10, 2014

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Resume:

Tamika N. Frye

*-* ********* *****

Paterson, NJ 07502

acexib@r.postjobfree.com

Home: 973-***-****

Mobile: 862-***-****

OBJECTIVE

Over eight years’ of experience working with different labs. Highly skilled in coordinating phlebotomy and laboratory

service works to meet operational needs. In depth knowledge of performing aseptic venipuncture procedures. Hands on

experience in performing whole blood/Non-Blood collection procedures.

CORE COMPETENCIES

•Drawing blood Specimen Labeling

•Identity Verification Instruments EKG

•Bleeding Time Tests

•Nervousness Maintenance

•Specimen Integrity

•Finger/Heel Sticks

•Recoding Results Venipuncture

ACADEMIC DETAILS

Degree/Course Institution Year of Passing Percentage /Grade

Medical Assisting/Phlebotomy Berdan Institute 2004 100%

Passaic County

Diploma Technical Institute 2000 2.8

WORK EXPERIENCE

Organization Designation Duration

Laboratory Corporation of America Phlebotomist Sep 2012 - Apr 2014

Bio-Reference Labs Phlebotomist Nov 2010 - Nov 2011

Shiel Medical Labs Phlebotomist Jul 2010 - Nov 2010

Clinical Laboratory Management Phlebotomist Jul 2008 - Jul 2008

Bio-Reference Labs Phlebotomist Jul 2006 - Jul 2008

Roles

• Worked in a Patient Service Center collecting blood and non-blood specimens. Performed: Chain of Custody

and Occupational Drug testing.

• Assembled equipment such as tourniquet, needles and disposable containers, blood collection devices, gauze,

cotton and alcohol, on work tray according to requirements for specified tests or procedures.

• Worked on call at different Doctors’ offices and Medical facilities collecting blood and non-blood specimens.

• Performed the required maintenance on instruments at the prescribed times

• Processed paperwork using multiple lab specific applications and preparing specimens to be sent to the lab.

• Trained all new floating phlebotomist on proper patient car processes as well as office procedures.

• Floated to different Correctional facilities, Doctors’ offices and Medical facilities collecting blood and non-

blood specimens.

• Observed the quality control policies and procedures in order to guarantee reliable results.

• Completed all procedures during a scheduled shift without compromising patient safety, customer service and

quality.

FIELD OF INTERESTS

• Physician office management

• Phlebotomy

• Laboratory



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