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Customer Service Technician

Location:
Tampa, FL, 33634
Posted:
July 10, 2014

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Resume:

Maykel Matias

Tel: 813-***-****

E-mail: acexfw@r.postjobfree.com

his empathy with other people and his desire to learn from them are one

of Maykel's main strengths

William F. Klosterman

ITT Technical Institute Instructor

Maykel is always on time and prepared, and is a great contributor to

class, he is a delightful student, and a pleasant young man, he has a good

effect on those around him and the overall experience in the classroom

Kitty Sykes Freeman

ITT Technical Institute

Instructor

Maykel has always completed his assignments on time and had near

perfect attendance. He has shown me that he is reliable and trustworthy

Richard A. Jones

ITT Technical Institute Instructor

Summary

Electronic Engineering graduate with leadership experience in management,

customer service and technical support. An effective problem solver with a

strong commitment to customer satisfaction looking to expand knowledge and

skills while delivering significant operational benefits and substantial

cost savings.

Skills

Digital Multimeter

Oscilloscope

Spectrum Analyzer

Bilingual (English/Spanish)

Knowledge of PC setup and installation, as well as various peripherals,

data entry, and file updating

Personnel managing, and Good client relation skills

Experienced in system-operations training, collections, and customer

service

Computer Software (Word, Excel, PowerPoint, Outlook)

Equipment installations and Wireless Experience

Work Experience

Electronic & Test Technician

07/2011 - Present DCR Workforce (Subcontractor for Lockheed Martin)

Oldsmar, FL

Visually inspection of the product to be tested and troubleshoot devices or

systems often while working from engineering drawings and/or written or

verbal instructions.

Perform testing and examination on military equipments.

Utilize specialized software in order to perform testing.

Communicate findings to manufacturing and engineering teams for any process

improvements

Debug Technician

10/2009 - 07/2011 Jabil Circuit, Inc

Saint Petersburg, FL

Visually inspect circuit boards, identify the failure, simulate and

troubleshoot using schematics and diagnostic software

Perform testing and examination of defective goods in order to identify and

repair complex faults

Utilize specialized equipment in order to perform detailed testing

Analyze failure data received for testing equipment

Communicate findings to manufacturing and engineering teams for any process

improvements

Service Technician

07/2007 - 10/2009 NCC construction, Inc

Tampa, FL

Troubleshot equipment and performed corrective maintenance down to

component level in breakdown situations.

Performed equipments check up regularly for safety reasons.

Installed new equipment.

Trained staff and undertake a wide range of duties to protect the output of

life's facility.

Floor Manager

10/2006 - 06/2007 Black Beans Restaurant, Inc

Tampa, FL

Resolved Network Issues

POS/ Troubleshooting, Windows base

Reset Connectivity

Managed over 10 employees, Schedule Preparation, Cash Handling, Inventory,

Direct relation with clients

Service Technician

03/2005- 10/2006 Your Tec Communications

Tampa, FL

Troubleshot cell phones (Nextel) and two way radios (Motorola)

Use of a specialized equipment to test radios (frequency, power, tone, etc)

Technical knowledge: repair CDMA (Sprint) systems and subscriber units

(Troubleshooting - Shorts, unsolder pins or components, and then test it).

good professionalism and

maturity, he was much focused on Education

the course material, he displayed 2011

a natural ability to learn ITT Technical Institute

difficult subjects, he has good Tampa, FL

class behavior and always strived Bachelor of Science, Electronic

to do his best & Communication Engineering

Technology

Eddie L. Green *GPA 3.91, Dean's List

ITT Technical Institute

Instructor 2005

ITT Technical Institute

Tampa, FL

Associate of Science, Computer &

Electronic Engineering Technology

*GPA 3.9, Dean's List

*Member of the National Honor

Society ALPHA BETA KAPPA



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