*** ****** ***** *** 804-***-**** (h), 804-***-****

(c)

Highland Springs VA 23075 Candy L. Newton acexe7@r.postjobfree.com

Qualifications for Administrative Assistant/Secretarial Position

With many years of clerical and administrative support experience, I've

developed and utilized a strong skill set to meet the needs of those I

support in a variety of environments. I provide detail oriented and

efficient support to multiple persons in multiple locations to help ensure

a cost effective and productive workplace.

Career Profile

01/14 to 04/14 H & R Block (Seasonal)

Tax Associate

Office Manager

? prepare schedules and provide leadership for nine employees

? build a collaborative and client-focused team environment

? set clear performance expectations and provide coaching and

feedback to each associate

? ensure all office procedures are followed and office is

operational and functional

OTHER DUTIES AS DESCRIBED BELOW

01/13 to 04/13 H & R Block (Seasonal)

01/12 to 04/12 Tax Associate

? explained the tax preparation process and established

expectations with clients

? provided accurate and complete Federal and State tax

preparation services

? listened attentively to understand client needs and concerns

and respond in a timely, helpful,

and courteous manner

? maintained confidentiality of client and company information

? actively participated in local marketing and community events

to grow the business

08/08 to 08/10 Bank of America

Account Manager - Senior Collector

? contacted delinquent customers in order to secure payment and

determine reason for delinquency

on active credit card accounts

? resolved routine billing inquiries and negotiated payment

arrangements to cure past due accounts

? navigated a computerized data entry system in order to work

with customers and assist them in

making appropriate payment arrangements on their credit card

account

? worked with customers that were extremely behind on their

payments to negotiate full balance

repayment or settlement plans

? educated customers on account terms and alternate payment

programs and methods

? worked with customers to develop their current financial

situation while showing compassion and

offering solutions

01/07 to 12/07 Real Tour Advantage at Hometown Realty

Client Services Representative

? prepared Listing and/or Buyer documents for Team Real Tour

Advantage agents

? coordinated and scheduled showings for outside agents

? maintained communication between clients and agents

? made weekly contact calls to clients to update listing activity

? provided telephone coverage and managed incoming calls

? composed outgoing correspondence and maintained filing system

? posted listings to the Multiple Listing Service (MLS).

09/06 to 01/07 Wachovia Securities, LLC

Administrative Assistant

02/03 to 9/06 Wachovia Bank, N.A.

04/06 to 9/06 Administrative Assistant - Senior

02/03 to 3/06 Administrative Assistant - Intermediate

? coordinated executive schedules and meetings

? coordinated equipment and supply purchases and scheduled

equipment maintenance

? assisted with special projects as needed

? arranged meetings, conferences, and travel and hotel

reservations for three Managers

? provided telephone coverage and managed incoming calls

? composed outgoing correspondence and maintained filing system

? managed every aspect of the Community Development Office for

five banking executives

? prepared general correspondence and detailed reports

Resume Continues

Page 2

804-***-**** (h), 804-***-****(c) Candy L. Newton

acexe7@r.postjobfree.com

Career Profile, continued

09/06 to 01/07 Wachovia Securities, LLC

Administrative Assistant

02/03 to 9/06 Wachovia Bank, N.A.

04/06 to 9/06 Administrative Assistant - Senior

02/03 to 3/06 Administrative Assistant - Intermediate

? accounted for gift, education and outreach programs

? posted contributions/donations using GIFTS database

? requisitioned payments

? provided support for the Community Advisory Council

? attended quarterly Community Advisory Council meetings in

various locations

? ensured that arrangements were carried out properly and the

needs of council members were met

? greeted clients and visitors in a timely, efficient, courteous

and effective manner

10/93 to 10/02 Office of the Attorney General, Richmond, Virginia

Division of Debt Collection

08/96 to 10/02 Legal Secretary Senior

10/93 to 07/96 Legal Secretary

? prepared all correspondence, summonses, pleadings, statistical

charts and other legal documents

? researched judgment information on pleadings served on the

Attorney General

? communicated with general district and circuit courts

throughout the state of Virginia

? monitored due dates and distribution of all opinion and mail

tracking requests assigned to the DDC

? collected, verified and submitted weekly time sheets and

monthly leave reports for the DDC

? prepared weekly significant developments report to the Deputy

Attorney General

? prepared monthly settlement report

? supervised and coordinated time off and workloads for two other

secretaries

? monitored and ordered supplies for the DDC

? served as the key operator for computer systems

? served as liaison to Computer Section regarding hardware and

software problems

? served as principal backup to the Claims Specialist in applying

payments on debtor accounts

? generated final daily report to the Accounting Division

? evaluated procedures and techniques and recommended changes to

enhance operations

? prepared all correspondence, pleadings, and statistical charts

? prepared legal documents, including Warrants in Debt, Summons

to Answer Debtor Interrogatories

Garnishment Summons, Bankruptcy forms and other legal documents.

? transcribed from dictation

? provided secretarial support to contribute to the smooth

operation of the Division of Debt Collection

KNOWLEDGE:

Top Producer

GIFTS

Collection Partner

Microsoft Office

Ten Key and Full Key Adding Machine

Excellent Communication Skills

Understanding of Legal, Accounting, Medical, and Real Estate Terminology

Completed Corporate & Professional Development Course administered by

J. Sargeant Reynolds Community College

REFERENCES FURNISHED UPON REQUEST

Contact this candidate