Lourdes Valladares

West Palm Beach, FL *****

561-***-****

acexd6@r.postjobfree.com

More than 3 years’ experience in customer service and support with recognized strengths in account

maintenance, problem solving, trouble shooting, sales support, and planning or implementing proactive

procedures.

Customer Service Expert Reports & spreadsheets

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MS Office “Power User” Complaint handling

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Adept Written/Verbal Communicator Typing 75(wpm)

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Bilingual (English/Spanish) 9,055 Keystrokes

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Telephone and desk reception MS Office Suite

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Customer service Microsoft 2007 Certificate

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Filing database and records management

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Executive & Administrative Support

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Experience

Banfield The Pet Hospital Royal Palm Beach, Fl 10/31/2012 Current

Customer Service Coordinator

Conferred with customers by telephone or in person in order to provide information about

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products/services and obtain details of complaints.

Kept records of customer interactions and transactions, recording details of inquiries, comments, and

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actions taken.

Checked to ensure that appropriate changes were made to resolve customers' problems.

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Contacted customers in order to respond to inquiries or to notify them of claim investigation results

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and any planned adjustments.

Streamlite, Moonachie, NJ 2011 September 2012

Data Entry/Warehouse

Compiled, sorted and verified accuracy of data before it is entered.

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Maintained logs of activities and completed work

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Maintained own office equipment and stationery supplies

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Monitored inventory, assuring supplies were available at all times.

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Dental Associates, Externship Bayonne, NJ 2011

Dental Assistant

Reviewed patient’s charts.

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Arranged appointments and verified insurance accounts/payments for treatment.

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Answered multi line phone system, providing information about service and hours of operation.

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Arrigo Dodge Chrysler Jeep Royal Palm Beach, Fl 2008 2011

Reception/Customer Service

Answered incoming telephone calls, determines purpose of calls, and forward calls to

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appropriate personnel or department.

Provided questions about organization and provides callers with address, directions, and other

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information.

Welcomed on site visitors, determining the nature of business, and announced visitors to appropriate

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personnel.

Received, sorted, and routed mail

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Education

Continental Academy (Royal Palm Beach, Fl) High School Diploma

Penn Foster (Royal Palm Beach,Fl) Microsoft 2007 Certificate

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