SHYAM

Email id: acexa6@r.postjobfree.com

Mobile 1 : +91-740*******

Mobile 2: +91-990*******

Professional Summary:

> Extensively worked for 4+ years of experience in web testing and

Siebel CRM domain as Tester & also has Proficient knowledge in Call

Center, Sales, and Marketing and power communication functionality

in Siebel.

> Worked on writing Test Cases various objects levels like

(Applets,views,screens,PDQ's)

> Good exposure on product configuration, Order management.

> Strong in Software Test Life Cycle and Test Methodologies.

> Performed preparing Test Case Development and Test Reports.

> Performed Functional Testing, Regression Testing, Integration

Testing, Smoke Testing, Sanity Testing, Field Label Testing and END

to END Testing.

> Performed Data Migration Testing, Load Balance Testing and Version

Control Testing.

> Designing and Execution of Test Cases.

> Involved in reviewing Test Cases and Test Scenarios.

> Involved in Test Cases validation.

> Worked on defect tracking tool, HP Quality Center and IBM Rational

Quality Manager

> Interacted with Developers for Bug fixes and Problem Resolution.

> Knowledge and Experience in logging the Defects and assigning

Severity and Priority.

> Tracking & escalating issue of the project related blockages.

> Participated in Standup, Regular, Weekly project Status meetings

related to testing with Teammates, Test lead and Project Manager.

> Good Team Player and Self Motivated

Professional Experience:

> Working as Consultant with Deloitte Consulting India Pvt Ltd May

2013 to till date.

> Worked as Siebel Consultant with IBM India Private Ltd., from July

2011 to November 2012 .

> Worked as a Associative Consultant with Foresee Information Systems

Pvt Ltd., Bangalore since January 2009 to June 2011.

Academic Qualification:

> M.Sc (IS) from Sri Krishna Devaraya University.

> B.C.A from Sri Krishna Devaraya University.

Technical Expertise:

CRM : Siebel 7.8,7.7,8.0,8.1

Operating Systems : Windows XP,UNIX,Windows NT/Server 2003.

RDBMS : Oracle 9i.10g

Laugages : C,JAVA.

Projects Profile:

Project #1:

Title : One Service.

Client : Canon Services.

Environment : Siebel 8.0, Siebel Field Services 8.0,TOAD.

Duration : May 2013 to till date.

Description : This project enables consumers, partners and corporate

customers to create a profile, create Service Requests and manage their

account and assets. The consumers can login to online portal and perform

basic operations themselves or call Call-Center and receive assisted

service to create Service Requests and other updates. The system also

provides partner login to pick up Service Requests assigned to them on

their expertise area. The system has abilities to assign service requests

to Field Engineers automatically based on their bandwidth location etc.

Responsibilities:

> Understanding the Functionality by going through Functional

Specifications and Change Requests.

> Test Script creation for the requirement.

> Contributed to Functional testing, Integration testing, Data Migration

Testing, Regression Testing, End to End Testing, Smoke Testing and

Sanity Testing.

> Extensively worked on Data Migration Testing for Siebel EIM.

> Actively involved in Test validation.

> Defect tracking and status reporting using HP Quality Center.

> Actively involved in Executing Test Cases.

> Direct Client interaction for clarification and resolution of issues.

> Test Case Management tool using JIRA Tool.

Project #2:

Title : T-COM.

Client : Douche Telecom.

Environment : Siebel 8.1, MS SQL Server, WindowsNT/2000.

Duration : July 2011- November 2012.

Description:

T-Com is one of the largest GSM service providers in Germany. T-Com has a

very complex OSS/BSS architecture. T-Com Germany is having problems with

its CRM and EAI. CRM is implemented on Siebel. T-Com has its CRM

implemented using Siebel. Siebel is implemented separately for retail and

wholesale business. Siebel is heavily customized. This CRM structure is

very difficult to maintain. There is a lot of redundancy of data.

Responsibilities:

. Understand the new CR's which are in scope, attending the KT sessions

with BA's and then proceed with the scenario identification and test

case design

. Worked on Batch Integration, Partner System, Data Migration and

Real-time Integration used in T-com

. Worked as SME in the team and was responsible for critical

deliverables to clients.

. Performing Functionality and Regression testing.

. Involved in interface testing by using MQJ Explorer.

. Executing the Batch Integration Process through Telenet (Putty)

. Executing the Email functionality integrated with Siebel CRM

through the Thunderbird(Pop3 Server)

. Working with the Business Analyst for Walkthrough of Functional

specifications.

. Supporting Go live for 2 Major releases 1.700 and 1.800.

Project Name : Vodafone Greece.

Client : Vodafone Greece

Environment : Siebel 7.8., MS SQL Server, WindowsNT/2000.

Duration : May 2010- June 2011.

Description: Vodafone Group is the world's leading mobile

telecommunications company, with a significant presence in Europe, the

Middle East, Africa, Asia Pacific and the United States through the

Company's subsidiary undertakings, joint ventures, associated undertakings

and investments.

Siebel CRM is an application used for provisioning, Trouble reports

functions for order processing etc, also provide support functionalities

for Value Added Services (VM, SMS, Prepay, WAP) offered by Vodafone. This

application is also used for providing Vodafone Broadband services called

Perseus.

Responsibilities:

> Understanding the Functionality by going through Functional

Specifications and Change Requests.

> Test case and Test Script creation for the requirement.

> Contributed to Functional testing, Integration testing, Data Migration

Testing, Regression Testing, End to End Testing, Smoke Testing and

Sanity Testing.

> Extensively worked on Data Migration Testing for Siebel EIM.

> Actively involved in Test validation.

> Defect tracking and status reporting using HP Quality Center.

> Actively involved in Executing Test Cases.

> Direct Client interaction for clarification and resolution of issues.

> Test Case Management tool using HP Quality Center.

Project Name : BRANCH TAMPLETES- TD Bank (CANADA)

Client : TD Bank

Role : Tester

Duration : January 2009 to April 2010

Organization : IBM India Private Limited

Description : Basically this project will handle District, Regional

Accounts information in different excel sheets for Retails Distribution and

Commercial Banking Distribution, Using this excel sheets the user can able

to plan for Net growth plan and book plan based on history data and given

data using Marco formulas. Once the user enters the data in preplan sheet

then he needs to go Marco and parameter sheet and trigger the respective

buttons. Based on trigger button the transactions should happen using

master sheet formulas. Deliverable information about this project: - I

Delivered 4 releases on time to Client.

As a Tester, I was responsible

> Preparation of Queries by studying the SRS Documents.

> Attending Client work shops and clarifying the doubts in the SRS

Documents

> Preparation of High level Scenarios on basis of FDD,SRS documents

> Arranging the Test Bed and, Test Procedures for execution

> Preparing Test data for System testing

> Manual Execution of the Test cases.

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