ANTOINETTE DAVIS

**** *** *********, *****-******, Quebec J4T 1C3 C: 514-***-**** acex8y@r.postjobfree.com PROFESSIONAL SUMMARY Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Conscientious Security Guard adept at managing security risks with ease and using judgment to resolve problem situations. SKILLS

Trusted key holder

WORK HISTORY

07/2009 to Current Airport Screening Officer Securitas.inc – Dorval, H4S 1Y9, QC Airport Security Screening in X-ray vision Full body Scan off selected Passengers As a Screening Officer my responsibility is to ensure safety of the airport, flights and safety of the passengers, Verify that the boarding passes are valid, Ensure that there are no restricted substances in their checked baggage as well as carry on baggage's. As a Screening Officer my responsibility is to apply good customer service skills to passengers. Assist passengers to maintain Care and Control of their Baggage's at all times. 12/2008 to 06/2009 Computer Technician/ Customer Service Market Engines – Montreal, H1A 1E1, QC

As a Customer Service Representative my responsibility was to assist customers, Create new accounts for the online subscription to software, Resolve billing issues, Discounts and promotions, As Technical Support my responsibility was to trouble shoot problems occurring with customer's computer, Resolve the issue by sending alternate programs and Software. 06/2008 to 12/2008 Customer Service Representative Sitel Teleservices Inc – Montreal-Nord, QC As a Customer Service Representative my responsibility was to aide customers with billing issues, Setting up new accounts, Credit adjustments, Credit evaluations, make sure customers are aware of ongoing and upcoming promotions that are being offered by Rogers, As a Customer Service Representative my responsibility is to make sure customers are satisfied. 10/2007 to 11/2008 Cashier/Clerk/Customer Service Representative Urban Planet – Montreal, Qc As a cashier my responsibility was to assist customers in finding the perfect attire that suits them best, As a cashier my tasks are operating the cash, Organization of the displays, Monitoring the changing rooms, Making sure customers are being greeted, above all customer satisfaction. 01/2005 to 10/2007 Store Manager Brands. Inc – Ville de Pointe-Claire, QC As a manager my responsibility was to open/ close store, Employee scheduling, Help create a better work environment, Giving good customer service to our

Creative problem solver

Exceptional communication skills

Multi-line phone talent

clienteles. EDUCATION High School Diploma 2004 PaCC – Montreal, Qc Earned High school Diploma