Deborah Schee acex0d@r.postjobfree.com . 612-***-****

*** ********* ****, ******** ****, MN 55441

Instructional Design . Training Facilitation . Performance Improvement

Delivering Relevant, Creative Educational Solutions

Dynamic Training and Development Leader with progressive experience

managing complex educational design and delivery initiatives. Known for

leveraging innate creativity during assessment, design, development,

packaging, video production, facilitation, implementation, evaluation and

project management activities. Superior relationship building skills and

keen ability to create a positive working environment. Leadership

experience ranges from managing small corporate teams to large retail

operations teams. Masters Degree in Education. Expertise includes:

Instructional / Curriculum Design Materials Creation and Packaging

Stand-Up Facilitation & Training Evaluations & Assessments

Performance Gap Analysis Project Management

Video Production, Story Boarding, Operational Training Design

Script Creation

Blended Learning Strategies Budget Control

Train-the-Trainer Presentation & On-Stage Performance

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PROFESSIONAL EXPERIENCE

INDEPENDENT CONTRACTOR, Medicine Lake, MN 2010 - Present

Freelance curriculum design, training facilitation, theater education and

performance.

Projects include:

. Gopher Resource: Curriculum design for the manufacturing and

recycling industry. Key topics: Air Quality and Ventilation Process

Overview for operations leaders, technologists and plant employees

including on-camera interviews and operational training video

production, Living the Values, Work/Life Balance, Leadership.

. Aspire Consulting, Inc: Curriculum design and facilitation for the

medical, manufacturing, government and service industries. Key topics

include; Supervisory and Management Skills, Facilitation Skills and

Curriculum Design techniques for Training Professionals, Train-the-

Trainer, Performance Management.

. Salo LLC, Oberon, LLC: Curriculum design and facilitation for

Verifications, Inc, Regis Corporation and BMS Intermediaries. Key

topics include; Industry Specific Skills Training, Customer Service,

Coaching, Understanding the P&L, Performance Management

. Seagate Technology LLC: Telephone Training Video; Creative Concept,

Outline, Script

. On-Camera: Maschka Riedy & Ries, Law Firm

. Recent On-stage Productions: Dixie Swim Club @ Buffalo Community

Theater, 9 t0 5 @ Minnetonka Theater, Working @ Normandale College,

Footloose @ Lyric Arts Main Street Stage

. Children's Theatrical Outreach through Lyric Arts Main Street Stage -

Anoka, Coon Rapids and Andover

LYRIC ARTS MAIN STREET STAGE, Anoka, MN 2004 - Present

A non-profit, live theater that builds community and nurtures artists and

audiences of all ages.

Workshop Instructor

Original curriculum design and script creation for over 30 classes

including topics such as; American Girl, Star Wars Action Theater,

Princesses and Pirates and Lord of the Rings. Each class is designed for a

specific age group and includes skill development, theatrical exploration

and performance opportunities.

Education Director (2010 - 2012)

Recruited as contract Education Director to assess and select year-long

student educational offerings, develop network of qualified worship

instructors; oversee course design and execution for over 500 students

annually. www.lyricarts.org/workshops

CARLSON HOTELS, Minnetonka, MN 1997 - 2010

A privately-held, global hotel company with more than 1,075 locations in 77

countries.

Director of People Development; Senior Instructional Designer

Designed, developed and implemented learner-focused solutions that

addressed the needs of a dynamic hotel business employing over 10,000

associates worldwide. Delivered ground up creation of branded service

training programs for Radisson Hotels, Country Inns & Suites By Carlson,

Regent Hotels International, Park Inn and Park Plaza to facilitate annual

Guest Satisfaction Index improvements. All programs included Video

Production featuring both Carlson Hotel Employees and On-camera Talent.

Managed multiple learning projects simultaneously, each with a project

budget of up to $250k. Directed a team of 3 internal training and

development professionals as well as several outside training, graphic

design, video production and print vendors.

. Assessed, designed, and developed the Yes I Can! Service and

Management Training for 400+ Radisson Hotels globally. Program

features a blended learning approach utilizing hands-on training, DVD

instruction, coaching tools and media. Led program Master Trainer

Roll-out and taught presentation skills to trainers.

. Developed Friends Hosting Friends Service Training for 500+ Country

Inns & Suites Hotels. Training initiative led to creation of the

Country Service 'brand', coining of brand-wide service language, and

implementation of a brand-driven service culture.

. Designed Select for Talent Program and tool to ensure selection of the

"right" employees by hotel managers. Interview tool included

questions customized for four separate brands.

. Built the 'Rev It Up!' Sales Training and recognition program for

Country Inns & Suites hotels, enabling front desk employees to up sell

and close sales.

. Delivered presentations to new Hotel General Managers during monthly

Radisson and Country Inns & Suites brand orientations.

. Produced the Extra Thoughtful Care stay-over guest video program for

Radisson housekeepers. Utilizing a staff meeting guide, wordless DVD

and media bookmarks, in-room guest service standards were illustrated

by housekeeping supervisors for staff members.

. Created Way of Life Toolbox (15-20 minute activities) used by Radisson

supervisors to cover key business issues (i.e., employee engagement,

guest service, safety, security and operations) during staff meetings.

. Assessed and developed employee engagement workshops (Gallup-based

curriculum) for corporate and hotel managers focusing on developmental

opportunities identified through employee surveys. Drove improvements

in annual employee engagement survey results.

. Established key operational staff meeting guides for business

initiatives such as Sleep Number Bed and Express Yourself for Radisson

hotels.

CARLSON TRAVEL NETWORK / CARLSON WAGONLIT TRAVEL, Minnetonka, MN 1992 -

1997

A privately-held, global leader specializing in business travel management

for client companies.

Training Manager

Created adult education-based programs for travel counselors and travel

office managers to increase agent productivity and office profit. Programs

were used with 115 leisure travel offices throughout North America.

. Delivered ground-breaking work to ensure accessibility of education

for agents located in remote offices across North America.

. Implemented a Certified Trainer Program utilizing outsourced training

professionals throughout the region.

RETAIL: DAYTON-HUDSON / THE LIMITED / MUNSINGWEAR / DONALDSON'S DEPARTMENT

STORE 1980 - 1992

Department / Store Manager

Managed teams of up to 50 employees in multi-million dollar businesses.

Gained expertise in staffing, operations, customer service, store

merchandising and display, and sales training.

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EDUCATION & certifications

University of Minnesota, Minneapolis / St. Paul, MN

Masters of Education with emphasis in Training Development

University of Wisconsin- STOUT, Menomonie, WI

Bachelor of Science - Fashion Merchandising and Business

Certified Hospitality Trainer (CHT)

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