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Customer Service Data Entry

Location:
Milwaukee, WI
Posted:
July 09, 2014

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Resume:

Drew Rebecca Wallsworth

**** ******* **

Milwaukee, WI 53211

608-***-****

acewxz@r.postjobfree.com

Education:

University of Wisconsin-Madison Madison, WI

Bachelor of Arts: English/Creative Writing Spring 2011

Certificate: Environmental Studies GPA: 3.0

Cardinal Stritch Glendale, WI

Master of Arts in Inclusive Education In Progress

Work Experience:

Pride Technologies-Thomson Reuters Full-time job

Order Analyst January 2014-June 2014

• Reviews legal documentation and contracts

• Data entry in SAP for Customer account information and orders

• Creates customer accounts including multiple location accounts for customer orders

• Reviews and maintains customer records in SAP

• Emails Thomson Reuters Executives with customer account information weekly

• Assists other Order Analysts

• Resolves questions and concerns around Customer Master accounts and customer orders

• Assists with special projects and all other duties as assigned

Texo Solutions LLC-Thomson Reuters Full-time job

Order Analyst June 2013-January 2014

• Reviews legal documentation and contracts

• Data entry in SAP for Customer account information and orders

• Creates customer accounts including multiple location accounts for customer orders

• Reviews and maintains customer records in SAP

• Emails Thomson Reuters Executives with customer account information weekly

• Assists other Order Analysts

• Resolves questions and concerns around Customer Master accounts and customer orders

Mergis Group-Target Canada Full-time job

Business Systems Processing Team April 2013-June 2013

• Created and maintained documentation

• Prioritized work by comparing the delivery schedules to the workload in SAP

• Used SAP to find errors for outbound goods delivery

• Fixed errors in SAP that are preventing goods from being delivered to Target Canada stores

• Opened incidents and works with other teams to find solutions to difficult errors

• Maintained organization of the team inbox

• Created and sent reports

Mergis Group-Target Canada Full-time job

Master Data Coordinator Team March 2012-April 2013

• Data entry in SAP for vendor and article information

• Reviewed and maintained Vendor records in SAP and SQL

• Cleansed data in both SAP and SQL

• Created documentation to be used for training by the Business Systems Specialist Teams and Target India

• Contacted Vendors and Merchandise Specialists for Data Collection and Article Collection

including Vendor Agreement, Invoice, Vendor Collection Forms, Article Template and PIR

• Resolved questions and concerns around Vendor Data and Article Collection and working with Vendors and Merchandise Specialists to obtain accurate data for SAP and SQL

• Created error reports in SAP using SE16 and SQVI for data quality

• Trained others to work errors for data quality purposes

• Resolved errors for SAP upload

• Handled difficult and urgent tasks

• Took initiative to validate data

• Responsible for data quality efforts including auditing Vendor set-ups in SAP

• Created error dashboard for data error visibility

• Worked special projects

Best Buy Part-time job

Customer Specialist September 2011- March 2012

• Earned the Path to Excellence Bronze Award

• Earned Most Valuable Employee of the Month (February 2012)

• Trained employees and helped to develop training programs

• Responsible for customer service and solving any customer grievances or problems

• Maintained documentation for training

• Maintained documentation for personal growth with company and company goals

• Responsible for handling money and transactions

• Understood budget process and financial process of Best Buy

• Voluntarily pursued ongoing training opportunities

UW Housing and Dining, Carson’s Carryout Part-time job

Office Assistant October 2008-May 2011

• Tracking of inventory

• Cognizant of cultural issues affecting dietary needs

• Created and disseminated staff memos

• Ensured staff upheld consistent delivery times

• Maintained employee performance recognition records

• Audited the safe

• Maintained product inventory and replenishment systems

• Created Continuity Binder for office assistant position

• Performed various standard clerical duties

• Maintained standards of confidentiality and professionalism

Computer Skills:

Proficient or familiar with a vast array of programs such as the following:

Microsoft Word

Microsoft PowerPoint

Adobe Reader

Microsoft Excel

Microsoft Publisher

Adobe Photoshop

Microsoft OneNote

Microsoft Access

Microsoft Outlook

SAP Microsoft

SharePoint SQL



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