Customer Service Sales
Resume:
Toni Aguilar
***** ****** ***** **., *******, TX. 77433 936-***-**** t acewx8@r.postjobfree.com
Objective
Currently searching for a position to in the medical administration field to optimize strong customer service skills, and
p rofessionalism. Can work independently as well as cohesively in a team environment. Continue to search for knowledge in
t he medical field and motivated to take on challenging tasks.
Education
Lone Star College-K ingwood
General coursework
Medical Billing and Coding may 2012 M art insburg College
Achieved Certificate in Medical Billing and Coding.
Skills & Abilities
Management/sales
Senior Team Lead at Party City
Have various sales experiences in satellite systems, cellular communications, durable home medical equipment, and various
retail establishments.
Supervised two team leads as well as up to 25 associates. Responsible for counting down drawers which would average
a round $300-$500 per night in the regular season and during Halloween would average $2500-$3000 a night.
Communication
Facili tate group study sessions outside of classroom settings using different activi ties and manipulatives that help students
retain class material.
Supplemental Instruction (SI) Mentor-Each semester returning SI Leaders are assigned a small group of new SI Leaders
a nd use the t raining and knowledge obtained during previous semesters to help train and support new SI Leaders.
Leadership
Peer Led Team Learning (PLTL) Leader. Was specifically chosen along wi th two other Supplemental Inst ruction Leaders to
spearhead the new pilot program where three Supplemental Instruction Leaders are assigned to one class and work in small
g roups with students during class t ime using activities and manipulatives to help students have better retention of the class
material.
Experience
Senior Team Lead Party City October 2011-Januaray 2013
Responsibili ties included: opening/closing store, management of personnel’s daily activi ty schedules, receiving and
d istr ibution of store freight, setting of store displays, maintain safe environment for both customers and employees, accounts
receivable, and daily deposits of receipts of store’s revenue.
Began as a temporary employee, was kept on as a part-time employee, and due to upholding the standard of corporate
policies and procedures, was promoted to Senior Team Lead and had zero deficiency in daily receipts or stores incidents.
Customer Service Representative Roberts Home Medical, Inc. M arch 2009-August 2010
Tasked with intake of healthcare provider’s and customer’s orders, verifying medical necessity of equipment being ordered
w ith regards to insurance requirements, oversaw the scheduling of deliveries to hospitals and patient’s homes.
Customer Service –Processed orders received via telephone, fax or web. Coordinated delivery of and pick-up of home medical
equipment as needed.
Dealt directly wi th patients, hospitals, doctor’s offices, and in home healthcare providers.
Became familiar with commercial insurance as well as TRICARE, managed care, Medicare, State Medicaid and the Veteran
A ffairs System.
Familiar with Microsoft Word, Excel, Outlook, and Power Point.
B ridal Consultant/ Sales Associate/ Cashier Bed, Bath, & Beyond J uly 2008-March 2009
Began as a cashier and received a bilateral t ransfer as a customer service representative on the sales f loor. Other duties
i ncluded: assisting customers, receiving and stocking of freight on the sales f loor.
Due to outstanding customer service interactions, was hand selected to be part of the Bridal Consultant Team that consisted
of four other employees. This required an extensive knowledge base of all store products for newlyweds to help furnish a
home.
Supplemental Instruction Leader/Mentor Lone Star College-K ingwood A ugust 2006-May-2008
After achieving high academic grades in college coursework, was hand selected to be a supplemental instruction (SI) leader.
Facili tated group study sessions outside the classroom setting, which consisted of approximately 20 students per semester
using different hands-on activi ties and manipulatives to help students retain course material.
During tenure, became a mentor to approximately 12 junior SI leaders. Each semester, returning SI leaders are assigned a
small group of new SI leaders and use the t raining and knowledge obtained during previous semesters to help train and
support new leaders.
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Was also selected for the Peer-Led Team Learning (PLTL) pilot program where three SI leaders are assigned to one class
a nd work in small groups of students during class time for group study using similar activities and manipulatives used in
t he original SI program to help students retain course material. The average student retention was approximately 50% but
w ith PLTL we were able to improve student retention to 70% or greater.
Guest Services/Cashier Target Super Center November 2005-may 2006
As a Guest Services Team Member, managed guest services, sales and returns, received account payments, assisted guests
i n locating i tems within the store as well as other Target stores in the surrounding areas, received guest phone calls, and
resolved guest issues and concerns. Ut ilized service orientation to actively look for ways to help guest.
As a cashier, handled cash, check, or credit card payments and issued receipts, refunds, credits, or change due to guest in a
t imely manner for a quick checkout experience.
In-Flight Service Coordinator Continental Expressjet October 2004-Dec 2005
As an In-Flight Service Coordinator, was assigned to aircrafts Embraer ERJ 145 (50 Passengers) and Embraer RJ 135 (35
Passengers), which required only one Flight Attendant for the entire aircraft, and serviced up to four f l ights per day.
Ensured the safety and security of all passengers on board the aircraft was the number one priori ty. Trained for emergency
situations such as a high-jacking, medical emergencies while in f l ight, and emergency landings on the ground and in water.
Coordinated with f l ight crew members as well as gate agents to ensure on-time departures.
Assured passenger comfort for the duration of the fl ight.
Sales Associate V ision Satelli te A ugust 1999-February 2005
Responsible for the sales, marketing, and representation of multiple communication and enter tainment products, including;
D ish Network, and DirecTV Satelli te systems, Nextel and Sprint cellular services, and accessories. Weighed the relative
costs and benefits of a potential purchase.
Managed customer care, including; phone support and complaint resolution. Provided excellent customer service and
ongoing customer support to clients, mediating problems between client and product manufacturers as necessary.
Built rapport with customers, contributing repeat business with both individuals and companies.
Quoted rates for equipment and handled order wri te ups. Explained equipment usage using brochures and equipment
demonstration.
Built and activated customer accounts, handled returns and assisted customers in finding the proper accessories using
suggestive sales, contributing a minimum of 35% of the company’s sales margin every quarter.
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Toni Aguilar
17911 Branch Creek Dr., Cypress, TX. acewx8@r.postjobfree.com
77433
R eferences:
1. Carol Earnest
Case Management Secretary
Conroe Regional Medical Center
504 Medical Center Blvd.
Conroe, TX. 77304
acewx8@r.postjobfree.com
2. Stephanie Doyen, Ed.D
Professor-Mathematics
Lone Star College-K ingwood
20000 K ingwood Dr.
Kingwood, TX. 77339
acewx8@r.postjobfree.com
3. M ichael Worch
Project Manager
In ternational Registries
11495 Commerce Park Dr.
Reston, VA. 20191
acewx8@r.postjobfree.com
Page 4
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