Elicia Trumpler

**** ********** *****

Lawrenceville, GA 30044

678-***-****

acewwy@r.postjobfree.com

OBJECTIVE

To obtain a challenging medical office position where I can utilize my recent education, clinical

skills, and classroom experience in the medical office administration field

EDUCATION

Gwinnett College Lilburn, Georgia

Associate of Science Degree in Medical Office Administration

April 2014

Honors: Dean’s List (3.5 or higher GPA)

Coursework:

Office Skills Medical General Business

Microsoft Office Suite Pharmacology College English

Introduction to Business Anatomy/Physiology Business Math

Advanced Word Medical Law and Ethics Public Speaking

Personal Finance Medical Transcription I II College Algebra

Medical Bookkeeping Medical Terminology Keyboarding I IV WPM 53

Diseases Professional Development

Certification: CPR and FIRST AID – 2/13

Externship Experience:

Georgia Clinic, P.C. Lawrenceville, Georgia January 2014 April 2014

Completed 120 hours training as a Front Office Administrator in an immediate care practice

setting.

• Processed patients by intake procedures by greeting patients, collecting demographic

information, verifying insurance; answering or referring inquiries; scheduling

appointments in person or by telephone

• Monitored patient appointments on schedule by notifying provider of patient's arrival;

reviewing service delivery compared to schedule; reminding provider of service delays or

any additional services that may be needed

• Optimized patient satisfaction by anticipating patient’s anxieties; answering patients

questions; maintaining the reception area; filing and retrieving patient records

• Responsible for maintaining and collecting and recording updated financial information,

regarding patient charges

• Protected patient rights by maintaining confidentiality of personal and financial

information

• Maintained operations by following policies and procedures; reporting needed changes

Elicia Trumpler ~ page 2

EXPERIENCE

Olive Garden Duluth, GA April 2010 – December 2013

Waitress

• Provided excellent dining service for patrons at this fine dining restaurant

• Assisted in menu development

• Assisted in Quality Assurance

• Extensive knowledge of wines

Donnelly Communications Atlanta, GA January 2005 – March 2010

Customer Service Representative II

• Provided outsourced customer service, sales support, and marketing solutions which

provided access to the latest technology and services

• Performed a variety of difficult and responsible records management duties to ensure

accuracy and assist client’s full coverage, over flow, after hours and disaster recovery

services

FMSCA Washington, D.C. October 2004 – January 2005

Executive Assistant

• Provided administrative support to the Director

• Prepared and handled correspondence, reports, legal documents, presentations, and other

complex documents

• Maintained and updated records, database, files and organized file documents appropriately

and on a regular basis

• Prepared expense reports

RBC Centura Rocky Mount, NC July 2001 – October 2004

Corporate Records Associate

• Prepared records such as agendas, notices, and meetings for minutes

• Prepared monthly Board report and distributed the week prior to each board meeting

• Arranged events, including arranging for facilities and catering for board meetings, issuing

information and/or invitations, coordinating participants

Wilson OIC Wilson, NC June 1999 – June 2001

AIDS Intake Counselor

• Assisted in the effective organization of the counseling program by assessing needs, setting

goals, and formulating a plan of action and program evaluation

• Maintained counseling materials up to date and filed in a systemic order

• Scheduled facilities for best utilization of the counseling program

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