Maria Ellaine C. Casida

Blk f-** lot * Brgy. San Nicolas II, Dasmari as City, Cavite

acewwk@r.postjobfree.com

+63-948-***-****

[pic]SUMMARY

A determined and persistent graduate of Bachelor of Science in

Business Administration Major in Human Resource Development Management

who is able to complete tasks and projects with minimal supervision;

Former Sanguniang Kabataan Council; Completed the Professional

Employment Program by LiveIt Global Services Management Institute -

Ayala Company; Competent in Customer Service, Sales Delivery, and

Technical Support; Knowledgeable in Management's Four Functions:

Planning, Organizing, Directing and Controlling.

[pic]

SKILLS AND ABILITIES

Interpersonal Skills

. Understood the feeling of others during our group thesis by

analyzing the situations and their behaviors; listened to their

side; empathized and explained that we're all tired but still, we

should make it; gave moral support and we did our thesis and well-

maintained our relationship with each other.

. Collaborated with our Theatre play during our simulation days in

Professional Employment Program; performed Marketing activities such

as room to room selling, personal selling and explained what our

theatre play is all about and helped to construct props; These

activities helped in conflict resolution, time management and task

prioritization.

Problem Solving and Conflict Resolution Skills

. Controlled the issues during College by being open-minded and

listened to both parties; Performed investigation about the issues;

Found out what's the win-win solution.

. Defined problem and identified the possible causes during our

Sangguniang Kabataan term by Explaining that we treated them fair

and we don't focused in just one team; their mind became open to

express their feelings and we kept them calm.

Customer Service Skills

. Recommended the right solution to the customer's concern during the

service interaction by probing effectively to determine the right

information; adapted a flexible Service Model, effectively identified

the customer's pace and consistently built rapport.

. Precisely delivered a good quality service during the customer

service interaction; handled a high-tempered customer and provided

right and easy-to-understand. Also gave right-for-me solutions to

customer needs.[pic]

TRAINING/CERTIFICATION

Professional Employment Program

March 2014

LiveIt Global Services Management Institute - Ayala Company

Training-Workshop for SK Officials: Exercising their Powers, Duties,

October 2011

Functions and Responsibilities

OASIS of Prayers, Lalaan II, Silang Cavite

Commitment, Unity, Responsibility, Excellence

August 2010

and Discipline (C.U.R.E.D)

Emilio Aguinaldo College-Cavite

EDUCATION

BSBA Human Resource Development Management

March 2014

Emilio Aguinaldo College-Cavite

[pic]

ACHIEVEMENTS

. A former Sangguniang Kabataan council who coordinated to seminars

and sport activities in our baranggay for younger generations to have

a preoccupations and to avoid misdoing.

. Miss Personality Development and Public Relations subject

. Top 5 in Business Statistics subject

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REFERENCES

Dennis H. Dizon

Instructor, Professional Employment Program

LiveIt Global Services Management Institute - Ayala Company

33rd Floor, Tower One & Exchange Plaza, Ayala Triangle, Ayala Avenue,

Makati City

091********

Dr. Annabelle Bughao-Jamin

Director, Office of Students Affairs

Emilio Aguinaldo College - Cavite

Congressional East Ave. Burol Main, Dasmari as City, Cavite

092********

[pic]

Blk f-18 lot 6 Brgy. San Nicolas II, City of Dasmari as Cavite

acewwk@r.postjobfree.com +63-948-***-****

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