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Customer Service Quality Assurance

Location:
Chesterfield County, VA, 23236
Posted:
July 09, 2014

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Resume:

Erika Williams

Copy Inspection Editor - Reed Technology

North Chesterfield, VA

acewwb@r.postjobfree.com - 267-***-****

WORK EXPERIENCE

Copy Inspection Editor

Reed Technology - Horsham, PA - 2011 to Present

Edit, proof read, and key patents for the United States patent office

• Quality assurance of United States patents for accuracy

• Delegation to team members for revision of patents

• Acting as a key team member in ensuring that are revised correctly

• Process files in a timely manner for other task functions in the department

• Work within a team environment to meet the customer's specific needs

Business Manager

Logan Consultants - Philadelphia, PA - 2010 to 2011

Scheduling appointments and assisting students register

• Assisted students with any and all questions

• Maintenance and data entry of all students' financial payments and dues

• Placing certified students in hospitals for internships/ externships

Assistant Manager/Closing Coordinator

Coldwell Banker - Philadelphia, PA - 2000 to 2006

Establish time line for successful completion of all residential and commercial properties

• Schedule and oversee all home inspections and termite evaluations for upcoming property sales

• Order and analyze all mortgage payoffs to insure proper accounting

• Routine correspondence with local municipalities to insure that properties met all inspections

• Schedule all closings for Sales agents in the office

• Assist buyer/sellers in first time buying/selling of properties and initiate a follow-up program to maintain a

high level of customer service throughout the buying/selling process

• Maintain and handle all banking deposits and transactions of potential sales and of closing sales

• Compile information for routine transmittal to all credit reporting agencies

EDUCATION

Associate of Science in Nursing

Community College of Philadelphia - Philadelphia, PA

ADDITIONAL INFORMATION

• Executive Level Administrative Support Experience

• 50 WPM

• Excellent Customer Service Skills

• Expert in Microsoft Office Suite

• Switchboard Telephone Operation

• Ample Experience in Data Entry

• Typing Correspondence, letters and reports

• Experience managing 10 staff personnel simultaneously

• Trained in Quality Assurance

• Basic Accounting Experience

• Experienced with Highly Classified Documents



Contact this candidate