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Quality Control Customer Service

Location:
Bothell, WA
Posted:
July 09, 2014

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Resume:

QUALIFICATIONS PROFILE

Highly motivated and results-driven professional, with broad-based

experience in management, quality control, manufacturing, operations, and

logistics. Demonstrate exceptional ability in incorporating innovative

management techniques that result in enhanced business practices. Excel at

leading and establishing positive working relationships with cross-

functional teams to achieve significant savings, maximize growth

opportunities, and maintain productive operations. Possess articulate

communication skills, coupled with expertise in establishing productive

relationships with individuals of diverse cultures and organizational

backgrounds. Display keen attention to detail and proven ability to

multitask in fast-paced, fiercely competitive environment with dedication

to operational excellence.

CORE STRENGTHS

Quality Control Management Transportation and Logistics

Coordination

Warehouse and Distribution Management Continuous Process and Performance

Improvement

Leadership, Training, and Team Building Technical Support and Troubleshooting

Time Management and Budget Problem Resolution and Decision-Making

Implementation

Purchasing and Inventory Control Strategic and Tactical Planning

EMPLOYMENT HISTORY

Quality Control Lead ( Boeing Company, Everett, WA Jul 2010-Nov

2013

Displayed unsurpassed expertise in managing shop supervisors, engineers,

planners, and machinists to ensure quality assurance, proper documentation,

and work completed in compliance with ISO and FAA standards. Spearheaded

and mentored 10 quality control technicians working on Boeing's 747, 800

and freighter lines. Facilitated training to QA staff and closely monitored

call board to ensure the timely response to calls. Led more than 12 quality

assurance inspectors during swing shift at Boeing's Everett manufacturing

facility. Rendered high level of assistance in QA overtime staffing.

Presided over the weekly team meetings to address concerns, problems, and

safety issues.

> Served as the Federal Aviation Administration (FAA) customer focal for

major airlines; along with 5S focal for the 747-800 Quality Team

> Earned recognition as ISO 9000, National Aerospace and Defense

Contractors Accreditation Program (NADCAP) certified contact for FAA

compliance

> Demonstrated proficiency in coordinate measuring machine (CMM), non-

destructive testing (NDT), and all precision inspection measurement

tools

> Exhibited superior talents in the successful lean manufacturing

implementations

> Meticulously analyzed an average of 70 on-going calls on shop callboard

and regularly updated job status to ensure team was responding to calls

in a timely manner while eliminating delays

> Produced non conformance records (NCR'S) where shop work caused damage to

the airplane (A/P) requiring engineering evaluation including emergency

liaison requests (ELRs) for drawing (DWG) conflicts pertaining to datum

lines, fastener head direction, wrong Rev levels, and other errors

> Completed errors reports for engineering personnel that can aided in

creating plans and implementing the necessary changes

> Fostered positive working relationships with QA Team while answering

inquiries and providing them resources to maximize performance and

increase productivity

> Collaboratively worked with mechanic supervisors to ensure QA Team was

supporting their needs with respect to callboard attendance and critical

out of sequence jobs down stream

> Championed in implementing the new system for shadow boxing Inspector

tools used for each team member's individual boxes for more efficient

access

> Pioneered the implementation of a process to inspect and sign off for

accountability of tools

> Gained recognition as the 747 Employee of the Month for six successive

times through demonstration of exemplary performance, dedication, and

efficiency

> Received $2K bonus by achieving $30K annual savings for implementing a

new tool for the company

Structures Mechanic/Machinist/Installer/Assembler ( Tect Mar 2005-Jun

Aerospace, Everett, WA 2010

Provided expert oversight in the operation of an auto-riveter and worked

with blueprints to build floor beams for commercial airlines and UPS

freighters. Conducted regular training sessions to staff to enhance their

knowledge in quality control and safety measures

> Efficiently handled heavy structures including major skin replacements

for Japan Airlines

> Applied dynamic leadership talents to a highly motivated team responsible

for the major rework for all airline companies

Manager ( Northwest Hauling/Trucking and 2002-2006/1995-2000

Maintenance, Bothell, WA

Directed and coordinated day-to-day operational aspects of the trucking

company, which included the schedules of drivers, pick/ups, and deliveries;

customer service; labor; and invoices. Ensured on-time delivery to

residential and commercial locations by carefully planning the best routes,

thus avoiding time delivery delays. Allocated budgets and administered

expenses and quarterly taxes to fund operations and maximize investments;

coordinated business accounts, licenses, and various marketing efforts

> Created favorable public image by vigorously participating in local

charity and community events

> Offered hands-on support with light plumbing, electrical maintenance,

operation of self-loader with grapple, 5-ton dump trucks, and Kubota

> Built and cultivated long-term quality relationships with key clients to

provide total satisfaction, as well as to generate sales and new business

opportunities

Operations Manager ( Rabanco / TAU, LLC / TAU LLC Container Nov 2000-Mar

Lining Service, Seattle, WA 2005

Supervised daily facets of container lining operation that was a key

component of a superfund contract to remove sediment and sludge waste from

the Duwamish River at the Port of Seattle. Instilled productive working

relationships with teams at Port of Seattle, Burlington Northern Santa Fe

Railroad, and Roosevelt Regional Landfill. Determined staffing

requirements: recruited, trained, scheduled, and managed staff to ensure

their compliance with the established safety and OSHA standards

> Played a vital role in managing two site location moves, conducting pre-

moves with construction, painting, performing regular facility

maintenance and clean up

> Earned distinction for successfully lining up 25,000 rail cars filled

with 800,000 tons of sediment for subsequent disposal at Roosevelt

Regional Landfill during operating season

> Took charge of budgeting job costs; purchasing required equipment

and supplies; and operating bulldozers, dumptrucks, kubotas, water pump

systems, and water purification sub station

> Significantly improved profitability by approximately $35K a year by

streamlining different processes for the company, thus receiving $5K

bonus

PRIOR WORK EXPERIENCE

Owner ( Home Prepper MVPs, Bothell, WA 2000-2004

. Founder and operations manager of a startup specializing in

residential construction and landscaping upgrades, interior and

exterior organization, general maintenance, and hauling services.

. Managed budgeting and expenses, quarterly taxes, and coordination of

business accounts, licenses, and various marketing efforts.

. Participated in local charity and community events to enhance

business.

. Contracted with real estate agents to landscape, demo, and prep homes

for market.

. Provided hands-on support with light plumbing, electrical maintenance,

operation of self-loader with grapple, 5-ton dump trucks, and Kubota.

. Worked closely with customers and crew to ensure positive relations

and quality service.

Machinist/Installer/Assembler/Manufacturing Lead/Manager ( Boeing 1986-200

Company, Everett, WA 0

EDUCATION

Coursework in Business Management, GPA: 3.5

( Shoreline Community College, Seattle, WA

PROFESSIONAL DEVELOPMENT

Occupational Safety and Health Administration (OSHA) and Hazmat

Certification Forklift Certified

Kaizan and Lean Manufacturing Course Commercial Driver License (CDL)

Composite Repair

Certified in Welding and Soldering Vocational Training in Minor

Electrical, Carpentry, and Plumbing

Professional Training in Boeing (Graduated in Top 5% of Pre-Employment

Courses)

Electrical Inspection (BAC5101-BAC5110)

Plumbing Inspection (BAC5014 and BAC5001-7)

Swaging Tube Fittings Inspection (BAC5002)

Bond and Ground Inspection (BAC5117-1 - BAC5117-20)

In Process Sealing (BAC5000)

Spot Welding Inspection (BAC5975)

Hazmat (80-Hour) Course

Pre-Employment Quality Assurance Courses

40-Hour Leadership Course

Roto-Peen and Shot Peen Inspection (BAC5730-1 and BAC5730-2)

COMMUNITY INVOLVEMENT

Volunteer, Boys and Girls Club Basketball and Soccer Coach



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