Michelle Manja

*** *. ******* #* *******, KS ****1 316-***-**** acewpa@r.postjobfree.com

Profile

Results driven Customer Service Specialist with proven ability to establish positive rapport with

internal and external customers and suppliers; dedicated to maintaining customer satisfaction and

contributing to company success.

Enthusiastic about learning new skills. Flexible and versatile. Poised and competent with

demonstrated ability to easily transcend cultural differences.

Skills Summary

Customer Service Written Correspondence

SAP General Office Skills

Supply Chain Knowledge Computer & Tech Savvy

Scheduling General Bookkeeping

Negotiations Collections

Professional Experience

2002-2008

bombardier aerospace – Wichita, KS

CUSTOMER SERVICE SPECIALIST

Collaborated with the Logistics Department to expedite scheduled sales orders.

Resolved customers’ concerns efficiently and effectively.

Maintained open communication and positive rapport with customers..

Processed sales orders, invoices, and performed various other business functions in SAP.

Buyer

Planned and procured parts and materials for the aircraft service centers.

Negotiated with vendors to expedite back-ordered materials, as well as pricing.

Expedited open purchase orders to meet the service center’s schedule.

Performed all necessary business functions in SAP, including purchase order processing and

receiving functions.

urgent needs Buyer

Procured aircraft parts and materials in support of customers’ urgent requirements.

Maintained open communication with internal and external customers regarding the status of

backorders.

Expedited open purchase orders to meet customers’ AOG needs.

Processed purchase orders and performed receiving functions in SAP.

References

References are available upon request.

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