Edward Frazier

*** ***** ****** ******, ** *****

908-***-****

Email: acewl9@r.postjobfree.com

Qualification Summary:

A responsible individual with customer service and collections experience, positive attitude, ability to take the initiative, proven ability in

customer relations and customer satisfaction, a strong work ethic, learn

quickly and get along well with others.

Skills: Collections, Customer Service, Sales/Telemarketing, Data Entry,

MS Word & Excel (Basics)

Work Experience

4/14 - 6/14 Absolute Protective Systems -Accounts Collection

Manager

Collection of Government (State &

County) accounts

Outbound calls and issue resolving

Printing and mailing out monthly

invoices and statements

10/13 - 2/14 Netline, Inc., Cedar Knolls, NJ (Temp) - Lead

Generation

Outbound Calls (500+ daily) to generate

leads for sales that included

Cloud technology products and services

11/08 - 12/11 Complete Security Systems, Marlboro, NJ -

Collections/Customer Service

Rep/Service Assistant

Collections of past due accounts

Reviewed/resolved accounts regarding

billing/service issues/disputes

Inbound & outbound calls of Residential

& Commercial Alarms:

Troubleshooting, Setting up

appointments,

scheduling technicians,

system tests

system monitoring

Preparation and sending out of service

tickets

Contract renewal sales of new &

existing products/upgrades

Contract proposals and renewals for new

and existing customers

6/01 - 10/08 Protection One, Pinebrook, NJ

-Collections/Customer Service Representative

Collections of past due accounts

Reviewed/resolved accounts regarding

billing/service issues/disputes

Retention-saving & maintaining customer

accounts

Contract renewal sales of new &

existing products/upgrades

System testing

Scheduling of service appointments

commercial/residential

Backup of service department as needed

Assisted General and Operations

Managers regarding service issues as

needed

11/00 - 4/01 JBC & Associates, Iselin, NJ -

Collections/Customer Service Representative

Collection of past due accounts via

mail and telephone

Operation of CRS & CollectNet systems

Customer service research

EDUCATION JOHNSTOWN CENTRAL HIGH SCOOL - JOHNSTOWN, PA

Graduate

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