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Customer Service Project

Location:
Fredericksburg, VA
Posted:
July 08, 2014

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Resume:

NOREEN SAIT

**** **** ******* ***** *** E

Centreville, VA 20121

Phone: 703-***-****

Cell: 301-***-****

acewjf@r.postjobfree.com

SUMMARY

Consulting Professional with strong communication and customer service

skills.

WORK EXPERIENCE

Independence Analyst, Deloitte Consulting LLP, McLean, VA

May 2009 - present

Monitor and foster data quality in the Business Relationship Database (BRD)

Perform reviews and document analysis and conclusions regarding potential

business relationships

Facilitate the completion of new and renewal business relationship reviews

within specified timeframes

Answer questions related to completed reviews, how to complete a review,

and use/navigate through the BRD

Critically review business relationship submissions and following up with

the teams for additional information

Senior Procurement Specialist, BearingPoint, McLean, VA

August 2000 - May 2009

Oversee team of 4 IT procurement professionals

Ensure proper and complete documentation is requested and received for all

items that require approval

Communicate with users to verify successful completion of requests in a

timely and efficient manner

Purchase software, hardware and other IT related equipment

Procurement Analyst, Siemens on site at BearingPoint, Mclean, VA

April 2005 - July 2008

Sent requests for approval for software and hardware requests

Routed work orders to appropriate departments

Verified delivery of purchases

Assisted clients in determining their IT equipment needs

Placed orders for software and hardware requests

Acted as liaison between end users, technicians, and vendors regarding

purchase request

Informed deskside technicians and vendors of client's IT needs

Research Associate/Data Entry Clerk, INPUT, Reston, VA

September 2004 - January 2005

Edited and proofread State and Local profiles website for accuracy, grammar

and spelling

Searched state websites for information about statewide IT projects

Confirmed contact information for State governments

Updated department database

File Clerk, Fannie Mae (Through NAI Personnel), Herndon, VA,

February 2004 - September 2004

Pulled and mailed customer loans

Service Bureau Operator, ADCS, Chantilly, VA, March 2001 - September 2003

Indexed and cataloged architectural blueprints for a government-contracted

project

Performed Quality Check for a scanning project involving military

instruction manuals

Helped train new employees on current projects.

Completed training programs in Project Management, Word, Microsoft Office

and Excel

Intern, Woelfel Research (through Affinity Staffing Services), Vienna, VA,

August 2000 - December 2000

Compiled information from customer service surveys to create coding systems

Used Excel and PowerPoint to display customer survey information in a

clear, attractive manner.

Provided additional administrative support when needed

Temporary Worker, Net 2000 (through Affinity Staffing Services), Herndon,

VA, April 2000 - June 2000

Used Access to input customer service requests into company system

Created phone cards, pin numbers, and 800 numbers

Logged completed tasks into company system

Editor Proofreader and Recruiter/Trainer, Bare Associates International,

Fairfax, VA,

April 1998 - October 1999

Proofread and edited customer evaluation reports

Used Access to search for secret shoppers to perform customer evaluations

of restaurants, golf courses, health clubs, and bars across the country

Phoned and interviewed potential secret shoppers

Sent mass e-mail to secret shoppers advertising secret shopping

opportunities in their geographic area

COMPUTER SKILLS

MS Word, Excel, MS Access, Windows XP, MS Outlook and WordPerfect

EDUCATION

B.A. English

George Mason University, Fairfax VA

May 1999



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