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Administrative Assistant Customer Service

Location:
Pinellas Park, FL
Posted:
July 08, 2014

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Resume:

Shonte' Cobbs

PO Box *****, Lakeland, FL *****

Mobile Phone: 863-***-****

E-mail: acevzd@r.postjobfree.com

OBJECTIVE

To find part-time work to supplement my income.

WORK EXPERIENCE

Polk County School Board Lakeland, FL

Geometry Teacher @ Lake Gibson High School

August 2012 – Present

Plan and implement a program of instruction;

Assess students learning;

Maintain accurate records;

Communicate with students, parents, and co-workers professionally;

Integrate multiple learning strategies into lesson structure;

Incorporate usage of technology in the classroom;

Provide rigorous and relevant learning to all students.

SE Independent Delivery Services, Inc. Lakeland, FL

Payroll Administrator

October 2005 – August 2012

Processed hourly associate payroll weekly for three divisions;

Prepared labor reports;

Prepared temporary labor approval spreadsheet weekly for all divisions;

Ordered office supplies for all divisions;

Prepared weekly cost accounting reports;

Maintained salaried associates paid time off log;

Handled disputed billing and/or accounts payable issues between SEIDS and temporary labor service

providers;

Maintained inventory levels and documentation of pertinent company supplies.

Quality Distribution, Inc. Tampa, FL

Cash Applications Processor I

December 2003 - August 2005

Posted payments to General Ledger;

Processed payments into GEAC accounting system;

Prepared reports;

Reviewed customer accounts;

Provided customer service to customers and account collectors;

Maintained spreadsheets for each lockbox;

Provided documentation of overpayments and short payments on accounts;

Ordered supplies for team members;

Applied credits to customer accounts;

and Coded Non-AR payments for posting.

Florida Department of Revenue - CSE Lakeland, FL

Word Processing Systems Operator

October 2002 - July 2003

Prepared paperwork for court;

Prepared time sheets and travel reimbursement forms for team members;

Maintained and update Microsoft Access databases;

Processed bulk mail out of returned mail items from the State Attorney's Office'

Provided customer service to clients at the courthouse;

Ordered office supplies;

Maintained leave balance spreadsheet for team members utilizing Micrsoft Excel;

Additional clerical duties such as correspondence, filing, copying, transcription, etc.

Kelly Services Lakeland, FL

Administrative Assistant Temp

July 2002 - October 2002

Coded invoices and processed reimbursement requests for employees;

Processed new-hire and benefit paperwork;

Conducted background checks;

Made travel arrangements and secured meeting venues for company events;

Handled incoming calls regarding customer complaints and employee relations.

West Central Florida Area Agency on Aging, Inc. Tampa, FL

Full-Time Temporary Administrative Assistant

July 2000 - June 2002

Developed marketing pieces for agency; created and maintained various databases for agency mailings;

Internet research; coordinate staff travel arrangements; answer phones; word processing; order office

supplies; coordinate submission of press releases; coordinate bulk mailouts of agency materials; open

and distribute incoming mail; distribute incoming faxes; extensive work with Excel spreadsheets;

coordinate placement of employment advertisements; and conference call set-up.

Flooring America Tampa, FL

Installer Billing Specialist/Closer

March 1999 - July 2000

Processed weekly installer billing in SAP & RFMS; transfer data from RFMS to SAP; closed all orders

processed from the Tampa Warehouse Installation Center; Assisted in inventory control; Assisted with

accounts receivables in SAP system; and assisted with scheduling consumer installations.

Rita Staffing Lakeland, FL

Administrative Assistant

July 1998 - March 1999

Job duties varied by assignment:

Worked as a medical records clerk and also as an administrative assistant.

Kelly Services Lakeland, FL

Administrative Assistant

July 1996 - June 1998

Job duties varied by assignment:

Worked as a market surveyor, a word processor, as well as an administrative assistant.

EDUCATION

University of South Florida Tampa, FL

Bachelor of Science degree, Marketing 5/2012

Polk Community College

Associate Degree, 4/2000

SKILLS

Word Perfect

Groupwise

PageMaker

MS PowerPoint

MS Excel

60 cwpm

9,000 KPH

MS Word

Quattro Pro

Internet Research

MS Access

MS Publisher

MS Outlook

REFERENCES

Ms. Dino Laberge

National Recruiter, SE Independent Delivery Services, Inc.

863-***-****

Mrs. Fabriene Jones

Guidance Counselor, Polk County School Board

863-***-****

Mr. Warren Johnson

Manager, C&S Wholesale Grocers, Inc.

863-***-****



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