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Sales Customer Service

Location:
Saluda, NC
Posted:
July 07, 2014

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Resume:

WARREN H. HALL, JR.

**** ******* **. ( Tega Cay, S. C. 29708

704-***-****

acevnc@r.postjobfree.com

Dear Executive Search Team:

Even in a recovering economy, it's harder to get and maintain business,

operate efficiently, and make a profit. To do so requires ingenuity,

innovation, and the ability to develop creative solutions, as well as

recognize unique opportunities. All of these things, I have done - and

much more.

In the past 20 years, I have run a small, but very successful growing

business - with strong P&L marks (consistently above 20% margins), and

maintained high customer satisfaction ratings. I have solid experience in

sales, parts, service, purchasing, and management. I have experience

working with end-user customers, distributors/distribution and vendors.

Annual sales exceeded $1 million.

Today I work with the 6th largest LTL carrier in the country. And have a

proven record of cost cutting initiatives that give real dollars back to

the bottom line. Below you will see a few of the many ways I have made

these contributions.

On the next two pages, you will find seven documented capabilities that

parallel how I can add to your success. Each one added profit to the

bottom line of my company and my current employer resulted in increased

customer/employee satisfaction. I would like to put every one of them to

use by joining your management team.

The reason I'm seeking a new opportunity is the desire to focus my decision-

making abilities, employee training/mentoring skills, parts, service,

purchasing, and management acumen on managing operations. Although I've

been successful in all these areas, I would prefer to "fit" as a member of

an entrepreneurial team that would shape your companies future and

profitability.

May I have the opportunity to explore how I might match your specific

needs?

Sincerely,

Warren H. Hall, Jr.

WARREN H. HALL, JR.

1130 Molokai Drive ( Tega Cay, SC 29708

704-***-****

acevnc@r.postjobfree.com

MY VALUE TO YOUR COMPANY:

o Capable leader with proven record of maximizing ROI and productivity.

o Thoughtful operations/workplace planner who empowers employees to tie

their personal success to your corporate growth.

o Effective communicator whose oral and written communication skills

get results.

o Solving the right problems - where others have failed - the first

time.

o Developing long-lasting relationships with customers, vendors, and

distributors providing "win-win" supply and procurement needs.

o Creating a tailored, cost-effective solution that impacted the

company's bottom line.

WORK HISTORY WITH EXAMPLES OF PROBLEMS SOLVED:

Saia LTL Freight - Charlotte, N.C. 2012-

Present

Regional Maintenance Manager

Manage and oversee all aspects of equipment, facilities maintenance and

capital projects for NC, SC, VA and TN, which includes 15 freight

terminals, 1 company maintenance shop, 60+ contract vendors, and over

1100 pieces of over the road equipment.

o Initiated and implemented switch from Goodyear tires to Continental

CVT tires resulting in a 50% increase in tire longevity and a 20%

increase in fuel economy and 5% cost per unit reduction.

o Negotiated long term maintenance contract with Ryder from coast to

coast resulting in more standardized cost control's company wide as

well as standards for repair. In addition to maintenance negotiations

we also added wholesale fuel purchasing which saved the company over

$17M versus retail purchases

o Took to the 4 state region from an 60% equipment utilization to 97%

equipment utilization and to 100% numerous times, while maintaining

the second lowest maintenance costs with the 3 largest fleet in the

company.

o Increased fuel economy from 5.8MPG to 7.0MPG through maintenance and

training, resulting in $100K savings per 1/10th of MPG, $1.2M back to

the company for savings.

TBC CORP. (TIRE KINGDOM) - Charlotte, N.C.

2011- 2012

Branch Manager Retail Operations

Manage/oversee day to day operations of sales and service in retail

automotive service center.

Products and services offered

range from tire sales and installation to full underbody services and

maintenance.

Responsibilities are but not limited to the overall sales and profit

growth of the branch with full P & L accountability. Monitor and

adjust all aspects of the 3 million dollars of inventory. Maintain

direct contact with customers. Train, mentor, and administer team of

10 employees within corporate guidelines.

? Hired trained and mentored sales and service staff to increase sales

and profits. Payoff: A 40% increase in sales and 20% increase in

profits. This moved the branch from the bottom store within the sales

area to the top 3. This in turn reduced customer complaints by 95%.

? Implemented new inventory and security measures to reduce shrink and

theft. Payoff: Inventory shrink went from 10% to zero. This in turn

further increased the branches profitability and indirectly increased

employee morale.

? Created a grass roots marketing program to target the community

around the branch. This included loyalty cards, handouts and on

premise events to increase store awareness and increase foot traffic

into the store. Payoff: Increased foot traffic by 15% with a 20%

increase in repeat customers. Bottom line was increased sales and

profits.

ROVER EQUIPMENT SALES, INC. - Charlotte, N.C.

1993-2011

Director of Operations

Founded and now manage operations of company that initially sold liquid-

handling equipment and services to the textile industry. Products

include pumps, tanks, meters, and mixers. Expanded business to provide

contract maintenance and equipment repair; later added fall-protection

equipment through direct and distributor sales.

Scope of responsibilities includes sales, customer/vendor relations,

inventory management, equipment purchasing, systems engineering, and

supervision of field service and installation. Researched and selected

vendors to optimize cost savings, meet quality standards, and address

supply needs. Oversee team of six. Built this business from the ground

up without capitalization. Payoff: 241 customers in first year.

Achieved 21%-22% gross margin on annual revenues of more than $1

million. Other examples of success and customer satisfaction:

Warren H. Hall, Jr. 704-576-

2011

Distributor Training and Development:

o Taught distributors (Sampson Industrial's eight branches: my largest

customer) how to sell our fall-protection equipment, as well as the

appropriate application of the product. Payoff: When I showed them how

to cross-sell this high-margin product, I won long-term business

relationships and increased our sales, profitability, and market

penetration within this key account.

Innovation/Process Improvement/Problem Solving:

o Transitioned company from a predominately textile customer base into

a service-driven organization to include repair and maintenance of

equipment, as well as systems engineering. Hired pipe fitters and

welders to provide installation. Payoff: This extended focus helped grow

revenues and profits substantially within other industries.

o Analyzed inventory to identify slow-moving parts and components.

Lowered inventory levels, eliminating inappropriate items; negotiated

with vendors to establish quick-ship and drop-ship programs. Payoff:

Met our goals for bimonthly inventory turns, achieved tighter

inventory controls, and increased profits by 37%.

o Helped customer (DuPont) rethink solution to a liquid heating

problem. Designed and fabricated a more competitive asphalt additive

system. Collaborated with customer to develop a better method of

applying indirect heat to oil and provide accurate metering for

dispensing. Payoff: My idea eliminated waste (no overheating of oil),

improved life cycle of pump by 300%, and increased customer's profit

by 11%. My system is certified in four southeastern states and was

adopted as a model by the State of California.

o Worked closely with customer (Associated Asphalt) to solve an oil

recovery problem. Customer needed to remove an asphalt additive

immersed within oil tank. Payoff: My solution of applying external

heating plates (plate coils) recovered 100% of the product and

eliminated cleaning - and probable replacement of tank.

o Kept us on schedule and competitive when complex welding jobs slowed

our ability to complete jobs expeditiously. Found a better way to

weld large diameter pipe at customer installations. Payoff: Through

changing pipe runs (turn process) from butt welding to flange

welding, we improved job quality and productivity.

OEC FLUID & HANDLING - Spartanburg, S.C.

1989-1993

Sales Representative, Eastern Carolina

Sold liquid handling equipment to end users in territory covering

Charlotte to Wilmington to New Bern.

o Opened new geographic region, increasing sales from zero to $800,000

in two years.

o Consistently ranked second or third among seven sales representatives

companywide.

SOUTHERN PUMP & TANK - Charlotte, N.C.

1988-1989

Inside Sales/Customer Service

Provided support to outside sales representatives; serviced existing

account base.

EDUCATION:

B.A., Sociology, University of North Carolina, Charlotte, 1988

B.A., History, University of North Carolina, Charlotte, 1985

MILITARY: U.S. Army Reserve, NCNG, 1988-2003; Military specialty branch

Armor. Last active reserve assignment was support platoon leader.

Responsible for the combat readiness of over 100 wheeled and tracked

vehicles 2/252 Armor Battalion. Maintained a readiness level of 95% or

better. Honorably discharged, Captain.



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