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Customer Service High School

Location:
Batangas City, CALABARZON, Philippines
Posted:
July 07, 2014

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Resume:

MARIA STEFANIA VIVO DE VILLA

Dike Caoibes Street, Balayan, Batangas, Philippines

0926.694.5882 / 0933 – 450 – 6546

acevg7@r.postjobfree.com

OBJECTIVE STATEMENT

Working in a challenging environment where bilingual capabilities, proven ability to develop

effective customer relations and exceptional hospitality skills.

Offering friendly and neat personality.

QUALIFICATIONS, SKILLS AND QUALITIES

• Over 5 years experience as a waitress in Rome, Italy (tourist spot restaurant, coffee bar, and fine

– dining restaurant) engaging in daily challenges and learning experiences.

• Tolerance – excellent stamina, able to multi – task, professional attitude – work ethics.

• Excellent Customer Service Skills – people oriented with superb interpersonal skills and always

smiling.

• Competent at managing responsibilities in a fast – paced high volume atmosphere.

• Sales and marketing skills

LANGUAGE

Filipino, English and Italian

EMPLOYMENT HISTORY

Saleslady/Part time seller of authentic goods from U.S.A. and Italy

Unique and Chic Boutique Shop

Balayan Public Market

2012 – 2014

• Manage the boutique

• Selling products, making suggestions on items/ assisting customers in making final choices on

their purchase.

• Fixed all the items, check stocks for items that are not on shelf and to be courteous and kind to

all who enter the store.

• Responsible for operating the cash

Petty Cash Custodian/Office Staff

RVL Movers Corporation

Km 23 East Service Road Cupang Muntinlupa, City

809 - 4124

2010 – 2011

• Issuance of daily trip allowance to drivers.

• Prepare liquidation and reimbursement of petty cash revolving fund.

• Encode diesel consumption per truck per day.

• Consolidation of diesel monthly report.

Waitress, Receptionist, Bar Assistant & Cashier

Fusion (Italian Fine dining Restaurant)

Via Nazionale Rome, Italy

8:00 am to 4:00 pm

Non Solo Bevi Italian Restaurant (Tourist Spot)

Via Del Corso’ Rome, Italy

5:00 pm to 11:00 pm

2005 – 2007

• Prepare and organize tables and buffet for customers

• Escorted customers to their table and arrange their seating

• Presented and explained menus to customers. Answered queries regarding restaurant items and

inform them of daily specials.

• Collect orders, served food and drinks.

• prepare drinks, sandwiches, toast, pizza

• serve breakfast, lunch, aperitifs and dinner

• Recommended wines to customers.

• Verified customer satisfaction

• Presented desserts upon completion of main menu.

• Collected payments and thanked customers prior to their exit.

• Removing fixtures after customer finished dining.

Waitress and Bar Assistant

Theatre Café (Tourist Spot)

Piazza Venezia, Rome, Italy

2004 – 2005

• Clean the bar, organize tables and utensils

• Collect orders

• Prepare coffee or any kind of hot and cold drinks and aperitifs

• Serve orders

• Wash cups and plates

Waitress & Receptionist

Spanish and Italian Restaurant (El Conquistador) Fine Dining Restaurant

Piazza Venezia, Rome, Italy (Tourist Spot)

2003 – 2004

• Prepare and organize tables and chair

• Prepare the utensils

• Assist the customers / escorted customers to their table and arrange their seating.

• Presented and explained menus to customers. Answered queries regarding restaurant items and

inform them of daily specials.

• Collect orders.

• Prepare drinks/serve food and beverages.

• Recommended wines to customers.

• Verified customers’ satisfaction.

• Presented desserts upon completion of main menu

• Collected payment and greet customer again prior to their exit

• clean and disinfect the utensils

Operator/Cashier

Phone Center

Via Tuscolana, Rome, Italy

2002

• Assist the client and operate their call.

• Money transfer Western union.

• Selling international cards or phone cards

• Cashier

EDUCATION

College Elementary

Kim Harold Computer and Technical Balayan East Central School

School Paz Street, Balayan, Batangas

Fraternidad St., Balayan, Batangas

6 months only

High School : 1st year/3rd year/4th year

Balayan National High School

Paz Street, Balayan, Batangas

2nd year High School

Giorgio de Chirico

Rome, Italy

PERSONAL DATA

Date of Birth : April 19, 1984

Place of Birth : Balayan, Batangas, Philippines

Age : 29 years old

Sex : Female

Citizenship : Filipino

Civil Status : Married

Height : 5’6”

Weight : 55 kg.

Name of Spouse : Dennis S. De Villa

Occupation : Supervisor

Number of Children : Two (2)

Their Ages : 5 and 6 years old

Name of Father : Ricardo M. Vivo

Occupation : Water Station Manager

Name of Mother : Zenaida C. Vivo

Occupation : Overseas Filipino Worker

Person to be notified

in case of emergency : Dennis S. De Villa

His Contact No. : +63.929-***-****

His Address : Dike Caoibes Street, Balayan, Batangas, Philippines

Passport No. : EB54-19900

CHARACTER REFERENCES

Mrs. Rhodora V. Lomeda

Company President Hon. Bernardo Pantoja

Sta. Rosa, Laguna Barangay Captain

Sambat, Balayan, Batangas,

Hon. Emmanuel Salvador O. Fronda

Municipal Mayor

Balayan, Batangas,

MARIA STEFANIA V. DE VILLA

Applicant



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