Syrel D. Lothian

aceve0@r.postjobfree.com

702-***-****

Work Experience:

ECTS/Customer Service UPS- Las Vegas, NV 2012 to Present

Handled customer inquiries and complaints • Directed inbound and outbound call

activities • Dealt tactfully and effectively with difficult customers.

Create case & save for proper procedures.

Technical Support/Customer Service Representative N.E.W - Great Falls, MT 2009 to

2011 Communicated with customers daily. Demonstrated ability to establish new

accounts, as well as build and maintain long term business relationships. Advised clients

on appropriate equipment for their needs. Solved customer problems and assured

satisfaction. Strong background in both client and vendor relations.

• Consolidated orders to minimize shipping costs, managed customer database • Handled

customer inquiries and complaints • Directed inbound and outbound call activities • Dealt

tactfully and effectively with difficult customers • Experienced in both customer service

and supervisory positions • Increased the role and importance of customer operations

Manager Dress Barn - Germantown, MD 2005 to 2009 Hired, trained and managed

account service representatives. Assisted in managing remodeling processes of (number)

stores. Documented, manifested, and scheduled cargo for export. Directed various aspects

of advertising, marketing, and public relations.

• Skilled motivator with a proven ability to build leading sales teams which consistently

achieve and exceed sales quotas • Restructured store security levels and procedures to be

in compliance with company standards • Results oriented salesperson with proven ability

for productive effort • Provided direction and guidance to team members ensuring

execution of corporate operational programs • Provided technical sales support

Shipping and Receiving - Line Leader/Shipping/Receiving Techicolor - Memphis, TN

2003 to 2005 Examined contents and compared with records, such as manifests, invoices,

and ordered, to verify accuracy of incoming and outgoing shipment. Requisitioned and

stored shipping materials and supplies to maintain inventory of stock. Recorded shipment

data, such as weight, charges, space availability, and damages and discrepancies, for

reporting, accounting, and record-keeping purposes. Packed, sealed, labeled, and affixed

postage to prepare materials for shipping, using work devices such as hand tools, power

tools, and postage meter. Determined shipping method for materials, using knowledge of

shipping procedures, routes, and rates. Delivered and routed materials to departments,

using work devices, such as hand truck, conveyor, and sorting bins.

• Entered commands, using computer terminal, and activated controls on computer and

peripheral equipment to integrate and operate equipment • Separated output, when

needed, and sent data to specified users • Recorded information, such as computer

operating time and problems which occurred, such as down time, and actions taken •

Observed peripheral equipment operation and error messages displayed on terminal

monitor to detect faulty output and machine stoppage • Cleared equipment at end of

operating run and reviewed schedule to determine next assignment

Education:

Associate Degree in Computer Programming University Of Phoenix - Phoenix, AZ 2005

to 2007

High School Diploma in General GreatFalls High - Great Falls, MT 2000 to 2003

Skills:

Management, Computer Typing, Customer Service, Multi-Tasking, etc...

Additional Information

Customer service professional offering over seven years of diversified experience.

Excellent communication and problem-solving skills. Dedicated to achieving customer

satisfaction as well as meeting or surpassing company expectations. Able to focus on

projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel,

customers, and associates based on knowledge, professionalism, and integrity.

Skills • Manpower Planning • EEO and Diversity • Employee Relations • Groups and

Work Teams • Oral / Written Communication • Problem-Solving and Complaint

Resolution

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