-*Kristy M. Alexander

**** **** ****

Keller, TX 76244

Phone: 601-***-****

acevck@r.postjobfree.com

EXPERIENCE

**** ******* *** ************** ********, LA

RETENTION REPRESENTATIVE

Receives inbound retention calls from current customers, for sales and revenue

generation, in a high-intensity call center environment.

Utilizes proactive sales skills to turn requests for disconnection or downgrade into sales

and save opportunities by identifying customer needs.

Resolve customer complaints and defuse situations calmly and courteously.

Educate customers on installed product features, service offerings, billing, charges, and

product value.

Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony

services to existing customers.

Creatively negotiates pricing and bundling by making offers of credits, free repairs,

and/or discounts according to Company guidelines.

Understands and promotes current marketing campaigns in order to sell to customers

accurately and effectively.

Research and review competitive pricing and service offerings in order to provide

competitive price and product comparisons based on customer needs.

Complete installation, disconnect, transfer and seasonal downgrade orders and update

customer accounts utilizing customer record database.

May build customer loyalty by placing follow-up calls to customers if there is a problem

or change in installation of services.

May troubleshoot and resolve service and minor technical problems for customers by

asking appropriate questions

Responsible for achievement of monthly key performance metrics through utilization of

retention / sales skills and adherence to defined call flow.

Maintains a high level of professionalism and customer service during all customer

interactions.

USAgencies

2011– 2013 Gretna, LA

Insurance Sales Agent

Customize insurance policies to suit individual customers; calculate premiums

and establish payment methods; deliver and explain policies to policyholders;

suggest additions and/or changes, explain features, advantages and disadvantages

of various plans to policy holders and/or potential clients to promote sale of

insurance plans. Ran EOD reports and balanced office revenue, Perform

administrative task such as maintaining records and handling policy renewals and

payments

Folgers Coffee Company

2006– 2011 New Orleans, LA

Plant Technician

Planning and management of the flow and movement of company products; data

entry and time management; supported and maintained plant safety/quality and

OSHA guidelines; ran production reports scheduled for my shift, maintain

confidential records and control room operations through proficient use of

Proficy, DLx and SAP software

Ochsner Hospital

2006 2006 New Orleans, LA

Operating Room Assistant

Maintained a clean operating room environment by thorough preparation for and

during surgical procedures, ensured all required equipment and materials were

properly supplied and stored; delivered samples/cultures to labs, maintained

confidential information

Simsol Insurance Services

2004 2006 Luling, LA

Claims Specialists

Review and processed insurance claims; create, organize, maintain and retrieve

detailed paper and electronic records; maintained confidential files and

information through proficient use of SIMSOL, MS Word and MS Excel

Software; operated call center phone lines; accurately processed office expenses

and payroll

Best Buy

2003–2004 Metairie, LA

Customer Service Representative

Assisted customers with product and/or service questions and purchases; Open

new customer credit accounts; maintained customer records by updating account

information; Processed customer exchanges and/or returns; contributed other

related requirements such and data entry, maintaining filing systems and

answering phone lines

EDUCATION

1997–2000 Picayune Memorial High School Picayune, MS

High School Diploma

2000 2002 Xavier University New Orleans,

LA

Bio Pre Med

SKILLS/CERTIFICATIONS

Typing (apx.65 wpm), Proficiency in Windows and Microsoft Office Suite; general

operation of most office equipment; over 15 years of clerical and sales experience;

strong verbal and writing communication skills; American Red Cross Bloodborne

Pathogens, Standard First Aid and CPR/AED certifications (Cert. 65399); Licensed

Insurance Sales Agent (Lic #551882)

REFERENCES

Twyla Scott. ~ 4136 Macy Lane, Keller, TX 76244 ~ 504-***-****

Chris Voss ~ Folgers Coffee Company ~ 504-***-****

Ray Ledet ~ 1227 James Avenue, Port Arthur, TX ~ 409-***-****

Marva Scott ~ Highway 631, Paradis, La ~ 985-***-****

Kristy M. Alexander

Post Office Box 3545

112 West Heather Drive

Paradis, LA 70080

Phone: 601-***-****

acevck@r.postjobfree.com

September 19, 2013

Attention: Human Resources

Please accept this letter as my expressed interest in obtaining employment with your

organization. My current resume is enclosed for your review and consideration. You will

note that I offer over fifteen years’ experience as an Administrator and Clerical skills.

Although my resume provides details of my related skills and achievements, I would like

to draw your attention to some of my greatest strengths:

1 Claims Specialist

2 Planning and scheduling to ensure optimum productivity.

3 Maintaining strict standards regarding quality and safety.

4 Developing and refining policies/procedures, with a view toward improved

efficiency.

Should you find my qualifications of interest, I would appreciate hearing from you so that

we can schedule a personal meeting. Thank you for your time and consideration. I look

forward to your reply.

Respectfully,

Kristy M. Alexander

References will be provided upon request

Contact this candidate