Courtney M. Crouse

Education ****-**** Georgia Southern University Statesboro,

GA

Bachelors of Science in Fashion Merchandising, Marketing

Minor

Professiona June 2013- Present The Icing Atlanta, GA

l Store Manager

Experience Recruited, trained, and motivated sales and management

team.

Constantly communicated the store sales, and performances

to metric updates to sales and management team.

Achieved outstanding sales metrics trough excellent

customer service.

Preformed daily store operations in a timely and

efficient manor

Delegated daily tasks appropriately and effectively,

during morning meetings

Completed all company paperwork accurately.

July 2011- Present Bath Fitters Showroom Atlanta, GA

Lead Generator

Identified consumers that could benefit from the company

products and services

Developed business Leads and set consultation

appointments

Actively engaged with the public at expos and community

events

Set up aesthetically pleasing displays at expos

Ensured all customers receive satisfactory service

Consistently Recognized as the Top Performer

February 2013 - April 2013 Me-Ality Atlanta, GA

Station Manager

Met retail goals and objectives, consistently increased

number of scans per day.

Acted as a "Brand Ambassador" at all times, to reflect

the quality of the brand.

Recruited, interviewed, hired, and trained company talent

Monitored and prioritized scheduling of Customer Service

Associates, ensuring accurate coverage during mall hours.

Ensured that associates adhere to high standards of

customer satisfaction

Motivated and inspired team to successfully meet

objectives

Trained team on achieving goals, and company policies.

Act as liaison between Customer Service Associates and

Area Manager/Regional Manager, suggesting opportunities

for improvement and providing qualitative feedback to

corporate

July 2012-Febuary 2013 Bare Minerals, Alpharetta, GA

Assistant Manager

Worked directly with Store Manager to identify

opportunities to drive traffic into store through

customer outreach sampling and new product launches.

Built relationships with clients by asking open-ended

questions to gain understanding of needs. Met the client

needs by demonstrating and educating and offering

products, confirmed choices and closed sales.

Set daily, weekly and monthly sales and stretch sales

goals. Communicated these goals with each team member

daily in touch base at the beginning of each shift

Met personal sales and operational goals while

maintaining sales floor presence and control.

Consistently reviewed schedule and payroll budget to

ensure the store was appropriately staffed during peak

traffic.

Assisted in training employees, and reviewing employee

performance.

December 2011- July 2012 Tiffany Brown LTD, Atlanta, GA

General Manager

Recruited, assessed, hired and trained qualified

management team and staff candidates using in accordance

with company hiring policies and procedures.

Scheduled management and retail staff effectively in

consideration of store traffic, store Profit & Loss

statement and key store initiatives

Monitored compliance to all company standard operating

procedures

Managed company standards of merchandise presentation,

signage and display

Handled all pricing, marking down, and merchandising of

items to be sold

September 2011- Present Ask Miss A Online Magazine

Professiona -Columnist.

l August 2009- May 2011 Fashion Menagerie- Certified

Memberships Organization Member

August 2010- May 2011 The Georgia Retail Association-Head

of Merchandising

Volunteer Blaqshion, Fashion Show-Assistant Stylist/ Backstage

Work organizer

Maurice's Runway Rescue -Volunteer Stylist

Party for A Purpose- Volunteer Staff

Computer Microsoft Office, Publisher, Adobe Photoshop, and

Skills Illustrator. Social Media

Reference: Kevin Clay Supervisor Me-Ality 678-***-****

Sheena Best: Supervisor Bare Minerals 914-***-****

Dr. Tiffany Brown: Supervisor Tiffany Brown LTD

678-***-****

Diane Loffmin: Supervisor Bath Fitter 678-***-****

Naomi Boyd: Supervisor Pulse Wear USA 404-***-****

8701C Dunwoody Pl

Atlanta, Ga 30350

Email:acevcj@r.postjobfree.com

Phone: 678-***-****

Contact this candidate