Customer Service Executive
Resume:
Steve Tracy
acevc7@r.postjobfree.com
An Executive Chef accomplished in setting high standards and designing and creating appetizing cuisine. I am practiced at being fiscally responsible, generating growth and encouraging a beneficial work and hospitality environment. As a mentor to rising managers, chefs and staff through dedication, knowledge, and hands on leadership I am searching for an establishment that will allow me to practice my professional skills.
Executive Chef, American Queen Steamboat Co. - Oct 2012 – Jun 2014
Hands on Culinary Operations of American Luxury Cruise Riverboats;
Managed the remodel of the entire galley in order to modernize and bring to code.
Introduced purchasing procedures that created a 10% opening budget savings.
Established vendors and organized seasonal sustainable product lists.
Built an enthusiastic team of professional line chefs and sous chefs.
Created a service oriented galley to enhance the onboard hospitality efforts.
Created a work environment and procedures to adhere to USPH regulations.
Food and Beverage Director, Aberdeen Heights – May 2011- Oct 2012
An Exclusive Community with six dining rooms, café and banquets.
Hired during start-up to finalize equipment purchasing and opening budgets
Recruited and trained 75+ employees for front and back of the house.
Designed rotating daily and seasonal menus with diet restriction options.
Maintained or improved ramp-up and first year opening labor and food budgets.
Executive Chef, Quark Expeditions, Signum Staffing Apr 2007–Jan 2011
Working Executive Chef of Multi-National Polar Expedition Passenger Vessels
Linked policies and procedures between merging businesses by developing standards.
Produced consistent passenger ratings through exceptional customer service and food.
Managed international team of Chef’s and galley staff.
Designed and prepared rotating menus for international cliental base.
Adapted regional menus based on availability at changing international ports of call.
Budgeted product usage in order to maintain inventory between remote ports of call.
Managed product usage to create minimal inventory for the end of season.
Executive Chef to Hotel Manager Intrav/Clipper Cruise, May 1992 – Mar 2007
“Conde Nast Magazine top 10” Rated Boutique Passenger Ships.
Managed culinary operations of European riverboat for American charter client.
Fashioned European regional menus to appeal to affluent American Passengers.
Chosen to study at a 4 star Caribbean resort in order to introduce more regional cuisines.
Assisted in establishing consistent federal CDC health code procedures and scores.
Increased productivity and lowered turnover through communications and standards.
Gave regular cooking demonstrations to passengers and media.
Increased hospitality service awareness to hospitality operations
Enhanced culinary dexterity through usage of local products throughout the globe.
Education and Certifications
The Culinary Institute of America, Hyde Park New York
Graduate, Club Officer
Sanitation and Public Health Certificate of Training
Received through Servsafe and USPH
Fire Fighting, Crowd Control, CPR, Personal Safety Training
United States Coast Guard approved and issued.
Affiliations
The Culinary Institute of America
Participating Alumni in Mentor Program, Subscriber to Pro Chef Smart Brief
Professional Network Groups
W orldwide Chef’s, Future Chef Project, Food 52
References
Mr. David William Kelly
Owners Representative, American Queen Steamboat Co. and HMS Global Maritime
acevc7@r.postjobfree.com or acevc7@r.postjobfree.com
Mr. Erich Graf
Owner, Signum Hotel Operations
www.signumhoteloperations.com
Mr. Bruce Tschampel (Direct Supervisor- Intrav/ Clipper Cruise and Quark Expeditions)
Director of Passenger Services, Lindblad Expeditions
acevc7@r.postjobfree.com
Chef Brad Bussen
Executive Chef, Sodexo, Museum of Science and Industry, Chicago
acevc7@r.postjobfree.com
Mr. Robert Opdenbrouw
Director of Dining Services, Meramec Bluffs
acevc7@r.postjobfree.com
ph 636-***-****
Chef Carl McConnell
Chef/Owner Stone Soup Cottage
(Voted best St. Louis restaurant 2010 and best new restaurant 2009)
acevc7@r.postjobfree.com
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