Juana Abreu

** ****** ***, ***. **, NY, NY, ***34 ( 646-***-**** (

acevbs@r.postjobfree.com

LinkedIn: www.goo.gl/NTAHkZ

Profile

Dynamic and reliable Administrative Professional with over 7 years

experience providing consistent, approachable customer service and a full

range of high quality office support. Provide exceptional administrative

support to peers and senior management. Success streamlining office

processes to increase efficiency and improve service. Poised and

competent with a high level of initiative. Responsible for confidential

and time sensitive material.

Skills Summary

Project Management Computer Savvy Front-Office Operations

Intermediate level spoken Customer Service Professional Presentations

and written Spanish

Professional Experience

Columbia University Medical Center, New York, NY

Oct 2013 - Present

Pancreas Center - Medical Secretary

Provide high-level administrative support for one of the best

practitioners in the treatment of pancreatic cancer at the prestigious

Columbia University Medical Center.

o Deliver exceptional administrative support including management of

physician schedules, appointments, travel arrangements and

reimbursements, maintain licensures and memberships, and triage phone

calls

o Prepare routine and advanced correspondence including letters,

memoranda, and reports

o Ensure proper scheduling of all new patients and necessary

referrals/precertifications are in place

o Confirm correct billing documentation and handle payments for

services rendered

o Collaborate with internal hospital staff and external physician

offices when scheduling in-patient physician consults, request

necessary outside medical records, and organize patient records for

electronic storage

Memorial Sloan Kettering Cancer Center, New York, NY

Aug 2006-Sept 2013

Ophthalmic Oncology - Medical Secretary III

Managed fast-paced front office for leading ophthalmic oncologists with

more than 3,000 patient visits annually. Served as first point of

contact, fielding and routing telephone calls, greeting visitors, and

responding to patient and vendor inquiries. Performed wide-range office

functions such as updating and managing schedules, composing

correspondence, and maintaining databases.

o Provided administrative support including medical transcription,

management of physician schedules, appointments, travel arrangements,

and reimbursements and maintained licensures and memberships for

attending physicians

o Managed clinic sessions by organizing and preparing patient charts,

checked in and checked out patients, scheduled future clinical and

surgical appointments, and submitted billing charge tickets all while

ensuring the timeliness of clinic flow

o Courteously served as the primary contact for patients during

telephonic coverage determining appropriate triage and priority while

empathizing with patient health concerns

o Recipient of 2008 Memorial Sloan-Kettering Cancer Center Annual

Service Choice Award

Juana Abreu

Stonehill College President's Office, North Easton, MA

Sept 2002 - May 2006

Office Assistant

o Provided administrative support for both the President and Assistant

to the President offices, including answering phone calls and

delivering packages

o Helped prepare and organize Board of Trustees conferences and events

Permal Asset Management, New York, NY

June 2005 - Aug 2005

Marketing and Compliance Intern

o Assembled collections of marketing documents into presentations for

international clientele and collections of historical hedge fund data

for archives

o Performed quality control on data presented in external marketing

documents

o Updated company privacy policy and hedge fund data for the Permal

website

Highbridge Community HDFC, Bronx, NY

June 2004 - Aug 2004

Housing Management Office Intern

o Evaluated leases and housing applications for residents and candidates

o Performed administrative functions such as handling inquiries from

English and Spanish speaking clients, answered multiple telephone

lines, managed mail, scheduled appointments, and filing

o Utilized industry specific software to collect rent payments from

residents

Education

Stonehill College - North Easton, MA

Bachelor of Arts in Health Care Administration, June 2006

GPA: 3.25/4.0

Scholarships

o MacPhaidin Scholarship, January 2003

o Presidential Academic Scholarship, August 2002

Honors

o Student's Life Program Award, Sping 2006

o Dean's List, Fall 2003 and Fall 2005

Campus and Community Involvement

o Stonehill Asian American Society, President and Member, Fall 2004

- Spring 2006

o Stonehill Chess Club, Vice-President, Publicity Coordinator, Fall

2002 - Spring 2006

o Brockton Area Multi-Services, Inc., Day Habilitation Volunteer,

Fall 2005

o AMARA After-School Academy, Tutor, Fall 2002

Bronx High School of Science, Bronx, NY

Computer Skills

Ability to work with Windows/Mac Microsoft Outlook

OSX Microsoft Word

Microsoft Excel

Microsoft PowerPoint

77 Seaman Ave, Apt. 3D, NY, NY, 10034 ( 646-***-**** (

acevbs@r.postjobfree.com

LinkedIn: www.goo.gl/NTAHkZ

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