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Customer Service Representative

Location:
United States
Posted:
July 08, 2014

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Resume:

Leslie Rowe

**** ***** ****** ****

Crestwood, KY 40014

502-***-****

acev9z@r.postjobfree.com

OBJECTIVE: Seeking a full-time position in the business corporate world

EDUCATION

Kentucky State University

Study of Communications and Computers

Attended in 1986

Louisville Urban League

Study of Data Entry and Customer Service

Attended in 1990

QUALIFICATIONS:

• Patient

• Understanding

• Able to make decisions in crisis situations

EXPERIENCE

Twins Hardware

Customer Service Representative (CSR) Louisville, KY

August 1989 - Present

• Received items to stock shelves and warehouses. Labeled items with identification tags, stamps, labeling equipment and stickers.

• Compared requisition orders with stock. Inspected inventory for damage. Maintained electronic records of price lists, shortages, shipments, expenditures, goods used and goods issued.

• Used stock cards to maintain inventory control records. Assisted with purchase estimates and orders.

• Operated motor vehicles, hand trucks, pallet jacks, key cutting machines and panel saws. Followed all safety procedures. Knowledge sets include: Inventory Control, Purchasing.

LEAR Seating

Assembly

Louisville, KY

Apr. 1998 to Dec. 2010

• Assembled entire products. Assembled product parts. Worked as part of team. Worked on an assembly line. Rotated through different positions on an assembly.

• Determined work assignments and procedures. Swept work areas. Performed heavy lifting. Operated heavy equipment. Ran the assembly line. Disassembled equipment. Worked from written instructions, oral instructions and Engineering Change Notices.

Census Bureau Jeffersonville, IN

Statistical Clerk Feb 2010 - 2014

• Used software tools including: Windows xi, and Microsoft, Excel. Answered applicant questions about benefits. Interviewed benefits recipients at specified intervals to verify eligibility for extended benefits.

• Verified completeness and accuracy of applications. Interviewed applicants. Initiated procedures to grant assistance and modify assistance. Checked references to verify answers and obtain further information. Prepared applications and forms for applicants for school enrollment, employment and medical services. Interpreted state and federal policies.

• Investigated claims of fraud and appeals. Other certification(s): Telephone operator [Inbound and Outbound calls], data entry, surveys,. Knowledge sets include: Clerical, Data Entry, Microsoft Excel, Surveys, and Typist.

SKILLS

Assembly Language, Communication Skills, Writing, Data Entry, Fax, Microsoft Excel, Microsoft Word, Photocopier, Policy Analysis, Telephone Skills, Typing, Registered trained

SUMMARY

I have 23 years of experience, including as a Statistical Clerk, as a Customer Service Representative (CSR) and as an Assembly in industries including Non-classifiable Establishments, Building Materials, Hardware, Garden Supply, and Mobile Home Dealers and Wholesale trade-Durable Goods. Also I hold a Kentucky State and JCD degree in Computers from Louisville Urban League.

REFRENCES Available upon request



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