*** ******** ***

Joliet, IL *****

BENICA T. COOPER

Ph. 815-***-****

e. acev99@r.postjobfree.com

Career Summary:

Over ten years of diversified professional experience in various areas including Sales, Marketing, and Customer

Service. Developed excellent verbal and written communication skills throughout my career, and looking to apply

obtained skills and education to a growing company with a team of highly spirited enthusiastic individuals.

Work Experience

CooperTechnicalSolutions,Inc. Bolingbrook, IL

March 2007 –July 2013

Administrative Assistant

P rovided executive level administrative support where I demonstrated the ability to improvise,

i mprove procedures, and meet demanding deadlines.

L iaison between several departments to ensure proper communications and reporting

p ractices.

P rocessed monthly expense reports and invoices with supporting documents to reflect services

p rovided.

O rganized the details of special events, t ravel arrangements, agendas, and itineraries for many

business t rips for company employees.

American Intercontinental University, Hoffman Estates, IL

Jan. 2004- Dec. 2006

Senior National Admission Advisor

Coached and mentored students through admission process while insuring the proper

paperwork was received by respectable deadlines.

I nterviewed prospective students and recommended courses that were aligned with the field of

study that they were interested in.

C reated and maintained contact with Academics Advisors, the Financial Aid Department and

other departments on the behalf of the enrolled students.

Marshall Fields (Macys) Elgin, IL

August 2003-January 2004

Sales Associate

C ross t rained to work in all areas of the store in order to ensure that I provide excellent

customer services and demonstrated knowledge about my organization.

M aintained an awareness of all promotions and advertisements.

Assisted in processing and replenishing merchandise and monitoring floor stock.

A ided customer in locating merchandise as well as recommended merchandise based on

personal experience with particular items.

Assisted in f loor moves, merchandising, and seasonal display racks.

KellyServices Chicago, IL

January 2001-July 2003

Administrative Assistant

Held various assignments that utilized my administrative skills. Skills that includes but not limited to:

M anaged and Maintained schedules as well as made t ravel arrangements for company

executives.

Read and analyzed incoming memorandums and reports.

P repared invoices, financial statements, and a variety of other documents using Microsoft

Word, Microsoft Excel, Microsoft PowerPoint, and ACT database programs.

Performed day-to-day administrative tasks such as maintained information files and

p rocessing paperwork.

Skills

Computer Skills:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Lotus Notes Mail

Microsoft Outlook Email

ACT 6.0 database software

Professional Skills:

Typing 40-55wpm

Education

American Intercontinental University, Hoffman Estates, IL (2005),

Business Administration

Elgin Community College, Elgin IL (Sept 1999 – Decr 2000),

Specialization: Clinical Laboratory Technician- Certified Phlebotomist

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