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JELICA C. ARCILLA

**** ** ******* **., *****, Manila

093********/ acev90@r.postjobfree.com

Objective: To have a challenging position that will

effectively utilize acquired expertise, creative

talents and commitment to excellence.

To further enhance and apply my skills in

oral/speech communications.

To be a result-oriented individual dedicated to

achieving customer satisfaction as well as meeting

or surpassing company expectations.

Education:

Tertiary:

Dates Inclusive: 2008-2012

Philippine Christian University

Taft Avenue, Manila

BS Accountancy

Dates Inclusive: 2005- 2007

Philippine Normal University

Taft Avenue, Manila

BSE Major in Physics

Secondary:

Dates Inclusive: 2004-2005

Binangonan Catholic College

Dates Inclusive: 2002-2004

St. Therese School

Dates Inclusive: 2001-2002

Immaculate Mary Montessori School

Work Experience:

Sales Verification-Citibank, West Contact Services

Inc., Makati City

September 2009 - March 2010

Verify validity of sales by listening to recorded

inbound calls for Citi credit card application.

Escalate system or agent issues to supervisor by

providing detailed explanation of the error and

information discrepancy to effectively formulate

an action plan. Provide feedback about voice agent

quality performance.

Technical Support Representative-Cricket Wireless,

West Contact Services Inc., Mandaluyong City

March 2010 - June 2010

Provides technical support to users/clients by

researching and answering questions;

troubleshooting problems; guiding clients through

corrective steps for the improvement of the

availed service.

Customer Service Associate- Macy's, Convergys

Phils Inc., Muntinlupa City

June 2013 - December 2013

Makes a connection to customers by providing

outstanding service to shoppers by answering

retail questions and queries through voice and/or

chat; makes sure that every customer/buyer will

have an excellent shopping experience online;

inspires the customer to buy, celebrate the

purchase, and create a lasting positive impression

of self, Macy's, and the purchase.

Sales Consultant- Hyundai Para aque West,

Para aque City

February 2014 - May 2014

Promotes products and services and builds

long-term commercial relationships. Determine

customer's vehicle needs and provide vehicle

options. Maintain a prospect development system

and an owner follow-up system that encourages

repeat and referral business. Introduce customers

to service department personnel and emphasize the

quality and efficiency of service repairs and

maintenance available in the dealership's service

department.

Trainings/ Basic Salesmanship

Seminars Hyundai Para aque West

Attended: February 2014

Basic Automotive

Hyundai Para aque West

February 2014

Basic First Aid - Red Cross

Philippine Christian University

August 2011

Literary Concept on Feminism

Philippine Normal University

March 2006

Leadership Training Seminar

Center for Popular Empowerment

January 2006

Basic Gymnastics Skills Cheerleading Camp

Philippine Normal University

June 2005

Personal Profile:

Date of Birth: Oct. 28, 1988

Age: 25

Sex: Female

Civil Status: Single

Nationality: Filipino

Religion: Roman Catholic

Skills: Proficient in English oral/written

communication.

Christian Andrew Hong

Character Team Lead

References: Convergys San Lazaro

093*-***-****

Patrick Xavier Alviz

Sales Manager

Vista Residences

091*-***-****

Flosen Mallorca

Trainer

Convergys Davao

091*-***-****

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