Jeffrey C. Bratcher

*** *. ********* ****

B-***

Ambler, PA 19002

856-***-****

aceuou@r.postjobfree.com

PROFESSIONAL SUMMARY

Possesses a positive attitude, courteous demeanor, excellent customer

service, ability to multi-task, and excels in fast-paced environments.

Motivated, determined and dedicated professional that has proven results,

is detail oriented and customer focused. Proficient in Microsoft Office.

TECHNICAL SKILLS

MS Office (Word, Excel, PowerPoint, Access)

Typing 60 wpm

Pitney Bowes Paragon DW00

Infusionsoft

Imaging

Laminating/Velobinding

Filing

Docucare Scanning

PROFESSIONAL EXPERIENCE

Catalyst 360/Carneys Group July 2012 - Present

Philadelphia, PA

Insurance Sales Agent

. Receiving in-bound sales calls for Medicare Supplement insurance in a

call center environment.

. Receiving in-bound payment status calls from Insured Members.

Innovative Real Estate Investing December 2011 - Present

Philadelphia, PA

Property Manager Assistant

. Creating PowerPoint presentations, company brochures and internet

video advertisements for marketing.

. Perform property inspections.

. Coordinate rent payments and maintenance for properties.

. Perform other clerical duties.

Xerox Corporation June 2005-June 2010

Philadelphia, PA/Camden, NJ

Account Associate

. Performed mail pickup and delivery services for Rutgers University

campus.

. Performed maintenance and Docucare services for 50 Xerox copiers at

the Philadelphia Veterans

Administration.

PMA Reinsurance March 2003 - June 2005

Philadelphia, PA

File Clerk

. Filed, imaged and archived Reinsurance files.

. Created training manuals and maintained employee database for Office

Services department.

Prudential Insurance Company February 1989 - March 2003

Horsham, PA

Administrative Assistant/PCI Rep

. Performed clerical duties for property and casualty claims

representatives.

. Follow-up on unclaimed checks.

. Printed and distributed daily field agent claim estimates.

. Maintained estimating software and hardware.

Customer Service Representative

. Received inbound calls for initial report of automobile and homeowner

accidents.

. Data Entry of claims into proprietary system.

. Directed callers to the appropriate department.

. Data entry of information concerning homeowner fire and theft claims

into a proprietary database system.

Technical Support Representative

. Received inbound calls from Insurance Agents.

. Provided technical support of specific company software packages.

. Installed laptops with approved software.

. Copied and put together manuals and assisted in setting up of training

classes.

Mailroom Associate

. Picked-up, sorted and delivered mail for Executive Floor.

EDUCATION

Graduate of Germantown High School-Philadelphia, PA - Academic Degree 1988

LICENSES AND CERTIFICATIONS

PA Health & Accident Insurance License 6/2012

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