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Customer Service High School

Location:
Enfield, NC
Posted:
July 04, 2014

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Resume:

Michelle Munley Hewitt

**** *** **** ***** ******-Varina NC, 27526

aceunx@r.postjobfree.com

919-***-****

Summary of Qualifications

Client-focused individual with six plus years proven experience in Emergency nursing ensuring patient safety

and high quality care

Experience with large patient population of different acuity levels, age groups, and medical problems

Able to adapt to any situation in an efficient and professional manner with solid experience in a wide variety

of ER roles including charge nurse, preceptor, and team leader

Skilled in a customer service focused environment achieving high level of patient satisfaction

Work Experience

Emergency Department RN, January 2013 - Current

WakeMed Cary Hospital, Cary, NC

Perform many roles in ED including Charge, Triage, and Staff RN

Member of leadership team to implement policies and process improvements in ED

Delegate patient care assignments to RNs and ED Technicians based on department needs, patient acuity, and

qualifications/experience of nursing staff

Monitor nursing unit and patient status to identify problems and/or help direct flow of the department

Provide mentoring and role modeling for new grads and new employees in the department

Emergency Department RN, October 2010 – Current

Sentara Leigh Hospital, Norfolk, VA

Perform many roles in ED including Charge, Triage, Team Lead, Preceptor, and Staff RN

Delegate patient care assignments to RNs and ED Technicians based on department needs, patient acuity, and

qualifications/experience of nursing staff

Monitor nursing unit and patient status to identify problems and/or help direct flow of the department

Counsel staff personnel and resolve problems with Patient Care Supervisor and Director when necessary

Teach RNs who are new to the ED and guide them through the orientation process while

monitoring/evaluating their progress

Provide direct patient care in a fast paced and customer-oriented environment

Emergency Department RN at Level 1 Trauma Center, October 2008 – October 2010

Banner Good Samaritan Medical Center, Phoenix, AZ

Provided direct patient care including patient assessment, administering medications, assisting physicians

with procedures, managed/organized patient care and procedures, and continued to monitor patient and

family

Utilized teamwork approach to work in a fast-paced multi-disciplinary setting

Provided teaching, counseling, and support to patients of all ages, languages, and learning abilities

MedSurg Tele/Step-down RN at Level 1 Trauma Center, July 2008 – October 2008

Sentara Norfolk General Hospital, Norfolk, VA

Provided care to a variety of step-down ICU and medical surgical patients

Patient population consisted of ortho and neuro with primary patients being admitted for trauma

Full patient load consisted of four to six patients depending on status and/or level of acuity

Education and Credentials

Bachelor of Science in Nursing, Old DominionUniversity, Norfolk, VA, graduated May 2008

Tallwood High School, Virginia Beach, VA, graduated June 2004

Current BLS, ACLS, PALS, TNCC, and CEN Certification

Current North Carolina RN License (Compact/Multi-State License)

Computer Skills

Experience with Electronic Charting Systems to include Cerner, First Net, Picis, Soarian, HMED, and EPIC

Microsoft Word, Excel, PowerPoint, and Outlook

References available upon request



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