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Customer Technical Support

Location:
Ludhiana, PB, India
Posted:
July 06, 2014

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Resume:

Harpreet Singh

**/**, *.*.*.Nagar,

Dhandra Road,

Ludhiana.

+91-783*-***-***

aceu8k@r.postjobfree.com

Experience:

Pizza @ Home, Braeside, Melbourne, Australia

January 2013- April 2014

. Got Promotion and started working in the office.

. Used to take and process the orders of the customers for the pizzas.

. Handled the employee's issues on the work place.

. Arranged the transportation for the outgoing and incoming stock.

. Tracked the goods in transit from the transport companies.

. Used to do the stock take and update in the system.

March 2012- January 2013

. Acted as assistant supervisor.

. Used to operate the rectangular pizza base machine.

. Used to mix the dough for the pizza bases in the mixer.

. Used to give directions of the work to the teammates and casual

workers.

Catchoftheday.com.au Pty. Ltd., Braeside, Melbourne, Australia

July 2011- Feb 2012

. Used to pick the orders as per the order of the customer with RF

scanner.

. Helped the supervisor in arrange the stock for picking.

. Worked in the bulk section, where we used to pack & dispatch the stock

in bulk to the customers.

Central Cleaning Supplies, North Melbourne, Australia

Oct 2010- June 2011

Web Administrator

. Processing of all the orders placed by the customers for the cleaning

products.

. Processed the orders that we get by email, fax & by phone.

. Attended the customer's call for their orders, queries for the stock

codes and the timely arrival of the stock.

. Tracked the local freight for the customer if they don't receive the

stock.

. Sending all the regular reports i.e. orders processing, customer query

that needs the interference of the subordinates.

. Setting up the codes & pricing for the online customer, if any of the

cleaning product is not accessible to the customer.

. Attended the walk in customers.

. Did the billing for the walk in customers.

Central Cleaning Supplies, North Melbourne, Australia

March2010-Oct2010

Receivable Incharge

. Took care of the in coming stock in the warehouse.

. Counted the stock.

. Entered the stock in the system & put away the stock on the specified

location.

. Managed the casual workers to empty the containers.

. Send the report to the concerned person if don't receive the stock as

ordered.

. Loaded & unloaded the stock from the truck.

. Gave the directions of work to my teammates.

Central Cleaning Supplies, North Melbourne, Australia

Nov 2009-March2010

Casual worker to Picker

. Used to do causal works i.e. empty the containers

. Used to do picking on the LO picker.

. Started working in the warehouse as helping hand to receivable

incharge.

. Started picking the stock according to the order placed by the

customers.

. Loaded the delivery vans & check the stock while loading the vans.

. Did the cleaning of the ware house at the end of the day.

Indo-British IELTS Coaching Centre, Ludhiana (Full time)

Techno voice, Ludhiana (Part time)

IELTS Coaching in Melbourne, Australia from 2009 to 2014.

Feb 2007-July 2008

. Used to give IELTS coaching to the students.

. Used to do the assessments and informed the concerned teacher with a

feedback.

. Used to provide voice and accent training to the students.

IBM, Gurgaon, India

Jan 2005-Jan 2007

Senior Technical Support Specialist in HP process

. Handled the calls from USA regarding the Technical support of printers

(All in One printer).

. Provided them the software and hardware support.

. Up selling of printers, printer accessories & computers.

. Conducted team meetings in which we all the teammates shared our issues

i.e. personal or professional.

. Gave trainings to the new teammates.

Qualification Gained:

. Cert III in Pre press & diploma in Multi Media from Cambridge

international College, Melbourne, Australia. (Worked on CS3 in Windows

operating system.)

. Diploma in Business Management from Aveta College, Melbourne, Australia.

. Masters in Computer Applications from Punjab Technical

University,Jullundhar, India in 2004.

. Bachelor in Arts from Punjab University, Chandigarh, India in 2001.

Strength:

. Can do attitude

. Enthusiastic

. Can perform under pressure

. Can execute a task within a specified time.

. Fast learner.

Weakness:

. Compromising with working hour for generating desired results.

. Workaholic.

Personal data:

. Name: Harpreet Singh

. Sex : Male

. DOB : Feb 18,1978

. Marital Status: Married

. Contact No. +91-783*-***-***

. e-mail ID: aceu8k@r.postjobfree.com

. Permanent Address: Same as present address

Declaration:

I declare that the above facts given by me are true to the best of my

knowledge and belief.

With Regards,

Harpreet Singh



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