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Customer Service Office Staff

Location:
Philippines
Salary:
20000
Posted:
July 06, 2014

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Resume:

Diane Nichole T. Sze

U-* #**** Bolivia St. San Isidro Makati City

**-***-**-**/63-917-***-****

aceu44@r.postjobfree.com

Objective To attain a position that will allow me to use my skills, my ability to work with people

and enable to use my chosen field in the business world and able to put up my own

business in the future, to prepare for my future career and to gain experience in any

field.

Hard-working, patient and sociable in Tourism/ Hospitality Management field;

Background

respectful, generosity, honest, courtesy and responsible. These are the character I would

convey to any related fields I would be working in. To be able to amplify energy and

enthusiasm to my workplace.

Qualifications & Skills Computer Programs: Microsoft Office-all applications

Computer skills: Typing and scan/copy/fax

Languages: English, Filipino, French (beginner)

Other skills: Multi-tasking and customer service

Education

2009-2013 De La Salle-College of Saint Benilde, Manila, Philippines

Manila, Philippnes

Bachelor of Science School of Hotel and Restaurant Institutional Management

Major in Tourism Management

“Taught about the importance of tourism in every country and introduce the growing

industry in every aspects of it. With the given degree courses of Ecotourism, Principles

of Management, Basic Accounting, World Tourism, Sports and leisure Management and

Travel System.”

2004-2009 St. Mary of the Woods School, Makati city

Makati City

2001-2004 Our Lady of the Lilies Academy, Urdaneta Pangasinan

Urdaneta City, Pangasinan

1999-2001 Inamotan Elemntary School, Manaoag, Pangasinan

Inamotan Manaoag Pangasinan

Experience

Four Seasons Resort

May (2013) to May (2014)

Jackson Hole, Wyoming

Am Room Attendant and PM Room Attendant

“To possess a high level of attention to detail and a strong work ethic and a great

passion for housekeeping. This role has direct involvement with guests and good

communication skills are required. Individuals need to be able to clean guest rooms to

Four Seasons Standards.”

Handle Bar

Four Seasons Resort

Jackson Hole, Wyoming

Busser

“Providing exceptional quality and service to the guests. Assists the Food Server in

providing an enjoyable expertly served dining experience conforming to Four Seasons

standards of excellence for quality, professionalism and friendliness. Bussers clear

tables and reset them neatly, rapidly and completely according to specification.

0May (2012) to July On-The-Job Training

(2012) Philippine Airlines

“Taught the standards of the Cabin Crew Industry and able to know the dos and don’ts

of each crew as they represent the Country. Communicating in a certain problems with

the crew and bosses and able to suggest what’s lacking in the business and monitor

existing flight develop/innovate the problems”

January(2010) to June De La Salle – College of Saint Benilde

(2011) Young Hoteliers’ Exposition

Member of Photography and Promotion Committee

“Took photos of every event that the Organization organizes

and Did a room to room promotional activities, create

tarpaulin/any promotional paraphernalia for advertisement and

VTR for promotional activity. And Assists judges/heads for certain activity

such as the MAFBEX.”

September (2011)

De La Salle – College of Saint Benilde

Travelers in Progress

Member Photography Committee

“Took photos of every event that the Organization organizes such as quiz bee, booth

presentation of different places/cities, fashion show and question and answers.”

November (2011)

Front Desk Officer, Front Desk Operations Immersion

De La Salle – College of Saint Benilde

“Taught how to response on hotel telephone and Able to train how to reserve room for

guests. Also, Trained to accommodate the check-in and check-out of the hotel and

November (2011) Taught how to accommodate guests and solve a guest complain.”

Abacus Basic Training

“Taught how to do a basic reservation for ticketing and Codes for ticketing. Taught how

to do an itinerary.”

Training & Certificates

August 2009

Travelers in Progress, Participation

June 2010 “an event portraying the different places in the Philippines”

Worldbex Services International, MAFBEX

October 2011 “Manila Food and Beverages Exposition”

“No to mining in Palawan and all key biodiversity areas” Seminar

November 2011 “disadvantages of mining in Palawan”

“Historical places in the Philippines” Seminar

“Touring in metro manila without spending too much”

Reference

Erika Park

Human Resources Supervisor

Four Seasons Hotels and Resorts

Jackson Hole, Wyoming

Tel no.: +1-307-***-****

Beata Jarmolinska

Housekeeping Manager

Four Seasons Hotels and Resorts

Jackson Hole, Wyoming

Tel no.: +1-307-***-****



Contact this candidate