Octavia Newkirk

**** ****** **** ****** *******, GA 30035

404-***-****

aceu21@r.postjobfree.com

Objective To obtain a challenging position that can utilize my skills and

professionalism and provide advancement within the organization.

Education Associates in Psychology Aug 2010- May 2012

Georgia Perimeter College, Decatur, GA

Bachelors of Psychology Aug 2013- Current

Clayton State University, Morrow, GA

Experience Defying the Odds, College Park, GA Jan 2014- Mar 2014

Intern

Processed debit card/cash payments followed through with receipts

Scheduled and followed up with appointments for existing and potential clients

Held motivation interviews during evaluations

Assisted with drug test/screenings

Observed and co-facilitated substance abuse classes

Checked clients in for domestic violence, anger management and substance

abuse classes

Maintained clients file and documented each conversation in the communication

log

Placed outgoing and received incoming calls for prospective and current clients

Created and mailed demand / billing invoice letters to former clients who had an

outstanding balance

Prepared compliance letters and updated student enrollment list

Registered new clients for appropriate services

Prepared clinical evaluation reports and recommendations for treatment

SunTrust Bank, Stockbridge, GA Mar 2008- Dec 2012

Teller 3

Performed deposit and withdrawal transactions for customers

Greeted and assisted customers with any questions or concerns

Ordered, accepted, and kept records of shipment of cash

deliveries, money orders, official checks, and gift cards

Assisted coworkers who was in need of help with referring products

or carrying out duties on the teller line

Loaded, unload, and counted money for ATM

Made announcements over PA and performed aisle prospecting

while working in store

Held morning huddles to motivate team mates

Wachovia Bank, Hapeville, GA Sept 2007- Mar 2008

Proof Encoder/Operator

Encoded credit and debit transactions at an excessive speed

Balanced any out of balance transactions

Removed any excess staples and stickers and repair documents

with tape if needed

Delta Airlines, Hapeville, GA June 2005- Sept 2007

Reservations/Refund Help Desk

Handled incoming and outgoing calls to assist customers with

scheduling

Checked passengers in for their flights

Took credit card transactions for customers over the phone

Reissued flight tickets due to involuntary/voluntary schedule

change

Resolved disputes of inconvenienced passengers by printing meal

and hotel vouchers

Recognized team mates mistakes and assisted them with correctly

reissuing passengers tickets

Completed partial and whole refunds for passengers

Skills Type 55 WPM Speedy 10-key typing Conflict Resolution

CPR Certified Microsoft Word Power Point/Excel

Organized Self-Motivated

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