Sara Hendricks – 404-***-****

*** **** **** ******

Brooklyn, NY 11236

EHR Concepts Allscripts TouchWorks Expert Consultant

I have several years of experience in leadership and training. My experience in adult education and

development sets me apart as an extraordinary training consultant. I know how to educate clinical staff in

such a way that the end user adoption occurs exciting them about utilizing Electronic Health Records. I

am well versed on the Core Measures and Stimulus Set being delivered. I can train in regards to

Meaningful Use measures and how they apply within Allscripts Touchworks EHR. I work very hard to bring

exceptional leadership skills and work ethic to each and every client’s site. I understand configuration and

build of the Allscripts TouchWorks application making me an invaluable resource. I work closely with

Clients and Project Managers to ensure training and curriculum is moving in accordance with contract

deliverables and project timelines. I am a confident, creative, results-driven visionary who focuses on

cutting-edge tools for business growth with technological savvy.

Software Skills and Proficiencies

Electronic Health Records

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Allscripts TouchWorks v11.2 - v11.4.1

Modules: v10 & v11 Note, Charge, Call Process, Task, Worklist, History Builder,

o

Rx/Orders, QSets, Care Guide, HMP, Referrals, Immunizations, Flowsheets,

Dictation, Personalization settings

Dragon Naturally Speaking v10.1

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Microsoft Office Suite

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Proficient in Microsoft Word, Excel and PowerPoint

Quark Xpress and Photoshop

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Allscripts TouchWorks Clients

Deaconess Healthcare, Oklahoma City, OK v11.4.1

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Go-Live Support

Trained a team of over 15 end users

Concentra Urgent Care v11.4.1

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Denver, Co

Newark, NJ

Dallas, TX

Urgent care, Clinical Go-Live Support

Trained teams of over 30 end users

Self-Regional Healthcare, NC v11.4.1

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Classroom Training, Go-Live Support

Scripps Health, San Diego, CA v11.4.1

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Classroom Training, Workflow Design

Daughters of Charity Health Systems, CA v11.2.3

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Go-Live Support

EHR Concepts, GA v11.2 – v11.4.1

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Classroom Training and Go-Live Support Expert

Relevant Experience

Allscripts TouchWorks Classroom Trainer and Go-Live Support Expert

Experienced Classroom Trainer, teaching Allscripts Practice Management and Allscripts

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Enterprise EHR to both clinical and non-clinical end users.

Allscripts Testing Analyst and Go-Live Support Expert for multiple practices throughout the United

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States

Works closely with the Client and Project Managers to ensure training and curriculum is moving in

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accordance with contract deliverables and project timeline

Strong leadership skills with the ability to provide professional clinical problem solving techniques.

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Provides education for clients, members, and physicians, including one-on-one physician visits

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and implementation of educational programs.

Identified, expedited, and resolved issues concerning the application and workflow relationship.

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Analyzed clinical workflows and recommended ideas and procedures for workflow enhancement

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and customization of PPMS and EHR

Implemented PPMS and EHR to multi-specialty clinics with client and end user satisfaction.

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Skilled in analyzing and increasing efficiency in practice operations, patient work-flow, and

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customization of application per clinic.

Participates in client meetings, as needed, and coordinates implementations of clinical

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projects/programs.

Worked with IT, analysts, physicians, and practice staff to facilitate and enhance the clinical

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application.

Created training materials for clients and end-users to enhance and effectively train their new or

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upgraded version of PPMS and EHR.

Well-versed on the Core Measure and Stimulus Set being delivered with 5.5 and maintains

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knowledge of “Meaningful Use” criteria, Stage 1 & 2 protocol in order to successfully implement

“Meaningful Use’ at each and every site.

Qualifications/Certifications

Project Management/ Strategic Planning/ Project Methodologies

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Excellent Oral and communication skills – Classroom training and public speaking

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Experience, ability to coordinate, hold meetings and leading others

Trainer/Instructor /Go-Live Expert

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HIPPA Certification for I.T. Professionals – Series of (7) on-line classes in compliance with the

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Department of Defense

Hands on Classroom Facilitator- Strong ability to explain technical concepts to a technical and

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non-technical audience.

Course Development-create training plans, document technical course materials, including

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manuals and exercises

Excellent analytical and critical thinking skill, self-motivated, multi-task, ability to prioritize projects,

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and high productivity

Bachelor of Arts in Speech Communication and Rhetorical Studies, Hofstra University,

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Hempstead NY

References

Susan Hogan – EHR Expert – 716-***-****

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Lenore Baugh – Project Manager – 404-***-****

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Contact this candidate